Jeffrey D. Nibali

**** ***** **** ****, ******** City, MD 21042

443-***-****

ac87xy@r.postjobfree.com

QUALIFICATION HIGHLIGHTS:

* Over seven years experience in customer service work, dealing with diverse types of customers.

* Available immediately for work, and have a flexible schedule.

* Excellent written and oral communication skills; ability to show empathy and concern for members.

* Exceptional customer-service skills through classroom training, continuous monitoring, etc.

* Knowledgeable about roadside assistance call handling.

EDUCATION:

Associate in Arts Degree; Community College of Baltimore County, Catonsville.

EXPERIENCE:

Distribution Center Seasonal Associate- Packing Department; Kohl’s e-Commerce Fulfillment Center

October – December 2018 * Edgewood, MD

Work independently at my own packing station. * Locate, select, and retrieve bins containing orders to be packed and shipped to Internet customers. * Scan and separate collates (packing slips) and products. * Determine in what container to ship each order, and pack it in that container or send the order to a bagging station. * Supply my work station with various boxes, tape gun, tape, bubble wrap, zip-lock bags, carts, trays, and air pillows needed for my work. * Operate my air-pillow machine. * Place orders on conveyor belts or carts. * Transport extra items and incorrect orders to the appropriate department for restocking or correcting. * Consolidate and relocate empty bins for reuse.

* Cross-trained in picking department.

Election Judge; Howard County Board of Elections

May – November 2018 * Howard County, MD

Receive paid classroom training to be a Provisional Judge, & on-the-job training to be a Voting Judge. Work at early-voting location as a Voting Judge: operating scanning unit, assuring security, answering questions, directing pedestrian traffic, and maintaining integrity of the voting process. * Fulfill role of Provisional Judge at a precinct on Election Day: Same duties as Voting Judge, but primarily instructing in, supervising completion of, and being custodian of provisional ballots.

Part-time Store Associate; Tuesday Morning

May – June 2018 * Ellicott City, MD

Deliver prompt and friendly service to Tuesday Morning guests. * Handle customer concerns professionally and respectfully. * Manage freight-to-sales-floor process. * Maintain excellent store appearance and assist with store merchandising to provide a positive shopping experience for our guests.

Sales Associate, Retail Part Time; GNC

May 2018 * Ellicott City, MD

Provide exceptional customer service to individuals visiting the store. * Initiate contact with the customers and generate sales by determining customer's needs. * Display awareness of all store communications including product information, current advertising, promotions and other marketing initiatives. * Develop product knowledge by learning the features, advantages and benefits. * Assist in maintaining store appearance.

(EXPERIENCE continued next page)

(EXPERIENCE, continued)

Distribution Center Seasonal Associate- Packing Department; Kohl’s e-Commerce Fulfillment Center

October 2017 – March 2018 * Edgewood, MD

[Please see first EXPERIENCE entry on the first page for details.]

Pricing and Signing Seasonal Associate; J C Penney Store

2017 * Columbia, MD

Update prices and signs in the various store departments. * Help other sections of the “Door to Floor” department, such as by (1) unwrapping, sorting, ink-tagging, loading to mobile racks, and otherwise preparing incoming merchandise for moving to the sales floor; (2) transporting incoming products to the sales floor; and (3) building and stocking the sales-floor racks.

Part-Time Seasonal Sortation Associate; Amazon.com

2017 * Baltimore, MD

Scan QR codes on packages, and sort and palletize packages based upon size and destination. * Build, wrap, and transport pallets using a pallet jack. * Handle packages ranging from small envelopes to boxes ranging up to 49 pounds. * Operate carts, dollies, hand trucks, and other moving equipment to move large quantities of merchandise. * Manually wrap finished pallets.

Election Judge/Ballot Canvasser; Howard County Board of Elections

2016 * Howard County, MD

Receive paid classroom training to be a Provisional Judge, & on-the-job training to be a Voting Judge. * Work at an early-voting location as a Voting Judge: assuring security, answering questions, directing pedestrian traffic, and maintaining integrity of the voting process. * Fulfill role of Provisional Judge at a precinct on Election Day: Same duties as Voting Judge, but primarily instructing in, supervising completion of, and being custodian of provisional ballots. * Canvassing ballots post-Election Day: opening, tallying, reviewing, & transcribing absentee, etc., ballots (being paired with a canvasser from another major party).

Research Interviewer (formerly Research Associate); Nielsen Audio (formerly Arbitron, Inc.)

2012 - 2014 • Columbia, MD

From an outbound call center, I contact households throughout the U.S. by telephone regarding our radio surveys. * Enroll households to take part in radio surveys when the respondent gives informed consent and has successfully answered questions. * Overcome initial objections of respondents. * When warranted, remove certain households from call list permanently or from current survey. * Make follow-up calls (before, during, and after survey) to those households which have agreed to participate. * Follow scripts and other prescribed procedures. * Document respondent's answers and the outcome of each call using Computer Assisted Telephone Interviewer system.

Customer Service / Technical Support Coordinator; Verizon Wireless

2005 - 2011 • Laurel, MD

Handle calls & occasionally written requests for information, changes, advice, explanations, making payments, technical support, etc. for corporate wireless device/service accounts that are on federal contracts. * Redirect/transfer calls that are handled by another company or department. * Routinely take on-line, web-seminar, or classroom training to keep up on changes & new products/services. * Meet with supervisor weekly to review stats & recent work. * Give feedback to management & other departments for procedural improvements.

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