firstname.lastname@example.org 985-***-**** 308 Cordoba Street Gulf Breeze, FL 32561
Summary Results-driven leader with stellar record of accomplishment in the restoration industry. Successful at boosting staff productivity, customer satisfaction and business profits with proactive and ambitious approaches. Ready to bring my abilities and expertise in a new direction. Skills Project management abilities
Customer relationship management
Cost reduction strategies
Process improvement strategies
Staff training and development
Business development understanding
Quality assurance and control
Microsoft Office expertise
Troubleshooting and problem solving
Experience Operations Manager 10/2014 - 03/2019
Servpro of Slidell/Lafayette/New Orleans Westbank Slidell, LA Evaluated all restoration work performed to ensure they were up to Servpro standards in order to made proactive adjustments to future jobs performed. Interfaced with customers to assist them through the restoration and insurance process and educate customers on services we offered to assist them with their claim. Elevated customer satisfaction ratings by resolving issues and fostering speedy resolution. Led internal and external teams in multidisciplinary objectives, including sales, marketing communications, lead generation, vendor services and customer support. Developed and rolled-out new training procedures which positively impacted productivity, leading to increased revenue.
Established, enforced and updated policies to keep business agile and responsive to changing market conditions.
Identified inefficiencies and made recommendations for process improvements. Managed daily business operations, including sales, logistics, customer service and problem- solving.
Drove sales by effectively up-selling products to customers. Coordinated with partners and vendors to process and close sales. M
Facilitated monthly awards by implementing employee recognition program. Monitored, managed, and communicated strategic objectives. Established work priorities to meet contractual obligations for schedule and installations. Explored new opportunities in the insurance industry by securing multiple business relationships. Directed daily operations including shipping, receiving, warehousing, and inventory. Reduced financial losses and downtime by formulating effective processes. Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
Managed various teams, including sales, marketing and customer support. Proactively identified and solved complex problems that impacted operations management and the business direction.
Analyzed strategic, core, and support processes and recommended improvements to streamline processes.
Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Directed day-to-day operations, sales, and employee's activities. Proactively identified and solved complex problems impacting operations management and business direction.
Managed teams and monitored objectives within established framework. Implemented new systems to drive productivity and staff retention. Served as key corporate representative, liaising with various parties in support of operational excellence.
Operations Manager 01/2011 - 10/2014
Servpro of Baldwin County Foley, AL
Same as previous description I worked for Servpro for almost 25 years. Education and
High School Diploma 1983
Seton Academy New Orleans, LA