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Forklift Operator Customer Service

Pleasant Grove, Alabama, United States
April 26, 2019

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Claude Dale Poe

*** *** ******

Pleasant Grove, Alabama 35127

Cell Phone 205-***-****

Email –


To acquire a permanent management position offering an employer a dedicated, hard- working employee, who is an Experienced Operations Director with a demonstrated history of working in the real estate industry. Skilled in Team Building, Safety, Budgeting, Contract Negotiation, Customer Service, and Property Management. I am a strong operations professional with experience focused in business administration and management.


-Apprentice Plumber/Gas Fitter - State of Alabama – February 1996: Card Number- A1945

-EPA Certified Type 1 and Type 2 – Refrigeration Service Engineers Society – 1997: Card Number – ID 089700061

-Apprentice Electrician-Electrical Examining Board of Shelby County, Alabama-Card Number A2009-1182-04C1

-Certified Forklift Operator/Trainer-J.J. Keller & Associates- February 25,2008

-Certified Operator/Trainer for WAVE 50, 20 MT Stacker, 30 MT Stacker, WT2000 Pallet Jacks, Excell Bailers, and Philadelphia Tram Rail Compactors

-Certified CPR/AED-Adult-American Red Cross-07/2016

-Certified Fire Pump Test Operator-National Fire Sprinkler Association-2015


-Hazardous Communications training

-RCRA Waste Management

-Pharmaceutical Safe Handling and Exposure

-Emergency Preparedness

-Incipient Fire Fighting Training

-GMP Regulatory Compliance Training

-Lock Out\Tag Out

-National Safety Council – Construction Safety

-Arc Flash Certified


1994-1996 Jacksonville State University

Major: Business

Minor: Psychology


2016-Present, Operations Director, Cypress Equities, Birmingham, AL

I oversee the daily operations and maintenance of multiple shopping centers. My duties include: Overseeing all contracted labor, including security, housekeeping, janitorial, lot cleaning, outside portering, landscaping, HVAC and chiller maintenance, safety, all construction and contractors. Control and sign off of budgeting expenses, and payables. Execution of contracts, and RFPs for our outside vendors. Control of the work order systems. I work closely with all regulatory and government organizations to ensure the compliance with applicable regulations. I ensure the positive relationship between the management group and the tenants

2010- 2016, Operations Manager, Bayer Properties, Birmingham, AL

I oversee the daily operations of The Summit Birmingham. I ensure that the Brand Standards that have come to be known at the property are upheld. I work to coordinate the operations of the property, including, safety, construction, security, landscaping, housekeeping, pressure washing, roofing, and many other facets of daily upkeep. I work closely with out office staff, in areas of budgeting, billing and accounts payable, contract negotiations of various contractors, and all aspects of the maintenance of the property

2006-2010 Facilities Coordinator, Surmodics Pharmaceuticals/Lakeshore Biomaterials, Birmingham, AL

Facilities Coordinator- The coordination, scheduling and performance of metrology, certification, installation, qualification, and preventative maintenance of pharmaceutical manufacturing equipment. The maintenance of the equipment files. Scheduling and managing building remodels from start to finish, EH&S, and the set up and establishment of a warehouse facility, arc flash certification, certified forklift operator/trainer

2004-2006 Maintenance Supervisor, Ruffner Mountain management L.L.C., Birmingham AL

Managing all personnel in the maintenance department of a multi-property management company, assignment and supervision of all work orders, preventative maintenance, and turn key make-readies. I am responsible for scheduling all contractors (painters, cleaners, carpet cleaning and installation plumbers HVACR techs, roofers etc.), technical & safety training, maintenance of all company vehicles, purchasing, receiving, Inventory control, plumbing, electrical, HVACR, appliance repair, sewer cleaning, cabinetry, equipment repair, glass installation, painting, sheetrock repair, and general maintenance.

2000-2004 Store Building Specialist, Level III, Target Corporation, Trussville, Alabama

Complete maintenance of 176,000 square foot building including; Preventative maintenance of all equipment (electric pallet jacks, WAVE, stackers, bailers, compacters, generators, lighting, dock equipment, store fixtures, floors, deli, bakery and restaurant equipment), service of 40 H.V.A.C. units ranging from one ton to sixty ton, plumbing and electrical service to entire building, service to telephone and communication systems, service supervisor for refrigeration and CPC systems, service on automatic doors and sensory systems, CCTV, train all employees on operation and safety of freight moving equipment, fire inspection, safety inspection, and OSHA regulation compliance, stock, order and inventory all necessary supplies. Safety. Maintenance of general repairs including; painting, property management, organizing and management of all service contractors.

1999-2000 Maintenance Supervisor, Brookstone Apartments, Birmingham, Alabama

Supervision and performance of all maintenance duties including: heating and air conditioning, plumbing, electrical, glass replacement, appliance repair, roof repair, carpentry, swimming pool maintenance, all aspects of turn-key, inspecting of apartments and reporting findings to the manager, assisting the others on the staff in as many ways possible, scheduling of all contractors including: cleaners, painters, carpet installers and cleaners, plumbers, electricians and landscapers.

*references available upon request

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