Customer Service Manager/ collection manager Microsoft

Career Summary

Accounts Receivables professional with a 25+ year track record of proven ability to get the job done. 15 years of management and self employment experience to fall back on. I thrive in fast-paced high energy environments, and excel in high pressure situations. Excellent verbal and written communication skills. Superior customer service and a strong desire to succeed.

Work Experience

Settlement Negotiator

S&N Debt Solutions, Beverly Ma

Nov '13 - Present (3 Years, 10 Months)

Negotiate with client banking institutions and settlement of existing unsecured debt. SELF EMPLOYED

G.K. Greene inc., Revere Ma

Sep '08 - Nov '13 (5 Years, 2 Months)

Owner of a small collection agency. Responsible for all aspects of business function, including but not restricted to allocation and collection of debt portfolio, all required correspondence strictly adhering to state and federal guidelines, as well as ensuring that all FDCPA regulations are enforced. Settlement Negotiator

DMB Financial, Beverly Ma

Mar '05 - Sep '08 (3 Years, 7 Months)

Settlement of client credit card debt with issuing banking institutions. Manager

Schreiber Law office, Beverly Ma

Jan '97 - Mar '05 (8 Years, 2 Months)

Responsibility included oversight of 75 collection agents, scheduling, budgets, hiring and training of personnel. Education

Associate Degree (COMPLETED '89) Aviation Weather Forecast US NAVY

Dec '87 - Aug '89

Minor(s): NA GPA in Major: 3.60

Aviation Weather observation and forecasting for the U.S. Navy Skills

Microsoft office

(Intermediate) 0 to 1 Year

Project Management

(Novice) 0 to 1 Year

Management

(Novice) 0 to 1 Year

Customer Service

(Novice) 0 to 1 Year

Military Service

Petty Officer 3rd Class

Navy

Aug '87 - Sep '89 (2 Years, 1 Month)

Veteran/Prior Service

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