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Sales Customer Service

Spokane, Washington, United States
April 26, 2019

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Proven leader and performer with dynamic background in sales, account management and customer service. Strong ability to deliver results under pressure while consistently exceeding expectations. Looking to utilize past experience in a fast paced, dynamic, professional environment while continuing to develop knowledge of sales, customer service, business development and leadership opportunities. Detail Oriented Professional Analytical Interest in Training & Development Public Speaking Time management Leadership Adaptability Conflict Resolution Creativity Experience

Pharmaceutical Sales Specialist Publicis Touchpoint Solutions March 2017-September 2018

● Created and implement business plans to increase sales and optimize results

● Developed and Maintained 100 plus accounts per quarter

● Exceeded Spokane Territory goals quarter over quarter

● Educate and engage specialists, primary care professionals/healthcare providers and staff about clinical evidence, approved indications, and product efficacy

● Multi state sales territories included Eastern Washington and Idaho

● Maintained a high degree of sales proficiency to drive sales performance

● Collaborated with Regional Sales Director, District Sales Manager, and regional counterparts to develop a local strategy and business plan that generates increased sales

Associate Sales Consultant DePuy Synthes/Quintiles September 2016-March 2017

● Apply sales process, product portfolio and customer data to increase sales

● Strategic account handling, case analysis and account management

● Guide and assist surgeons in operating room, utilizing product knowledge to present, demonstrate, and ensure proper operation of products.

● Trained by senior consultant to increase product portfolio awareness in the OR by recognizing opportunities for growth Cost & Coverage Specialist Publicis Touchpoint Solutions / Astrazeneca June 2014 - June 2016

● Territory management for Eastern Washington and North Idaho

● Strategic account planning

● Cost analysis

● Device demonstrations and in office visits

Paraprofessional East Valley High School, Spokane, WA February 2013-June 2014

● Communicate students’ progress with teachers and parents on a weekly basis

● Provide instructional support to students and caregivers

● Provide student behavioral management support for teachers

● Share valuable insights and challenges with other team members to foster team problem solving and learning Physical Therapy Aide Rockwood Clinic, Spokane, WA March 2012-June 2013

● Assisted therapists with therapy and modalities for patients

● Assisted in the development of patient work-outs and regimens

● Maintained patient charts and records

● Scheduled patient appointments


Eastern Oregon University, La Grande, OR - B.A. Physical Education & Health Studies, June 2009 Achievements

● Consistently in the top 25% for sales in my district

● Reached and/or exceeded goals for territory quarter over quarter

● Received multiple recognition awards for outstanding performance and teamwork

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