**** ******** *** ********* ********** Manchester, NH
Master of Business Administration
-Operations and Supply Chain Management
-Green Belt Lean Six Sigma Certification
**** ********* State University Worcester, MA
Bachelor’s in Science
2013 University of Connecticut Hartford, CT
2008 - 2012 Quinsigamond Community College Worcester, MA
Associates in Science
2003 – 2005 Burncoat High School Worcester, MA
Graduated with High School Diploma
August 2017 – Present J&G Foods
Lean Operations/Continuous Improvement Manager
Responsible to plan and implement productivity improvement projects, identification of top improvement opportunities, provide statistical data and analytics to management and associates, monitor production system controls daily, effective training of personnel, reporting of metrics within visual plant framework, providing of consistent data, running shrinkage studies, monitoring GMPs, product quality, safety and sanitation.
August 2013 – August 2017 J&G Foods
Quality Assurance Manager/Production Manager Sutton, MA
Responsibilities include: Leading a group of 7 supervisors, conducting audits of facilities for compliance to established programs and reporting opportunities for quality improvement, provide leadership and quality assurance management support, prepare reports of experimental test results for management personnel, supervise and coordinate activities of employees inspecting incoming raw materials, basic knowledge of Safe Quality Foods (SQF), United States Department of Agriculture (USDA) inspector contact on a daily basis, Basic IT support, and facilitate continuous improvement in all of the plant's core processes through the application of lean manufacturing principles, time studies, and continuous improvement methodologies as needed.
February 2010 – August 2013 Edward M. Kennedy Community Health Center
Call Center Specialist Worcester, MA
Responsibilities include: creating schedules and assignments for call center specialist, train staff, implement patient scheduling procedures, take messages, and process patient requests for information.
July 2008 – April 2010 Domino’s Pizza, Inc. Worcester, MA
Assistant Manager/Delivery Driver
Responsibilities include: delivering pizza to clients, answering phones, cleaning the store, counting drawer, making and cutting pizza, and ensuring customer satisfaction.
March 2008 – July 2008 Tri-Wire Communications Worcester, MA
Responsibilities include: installing cable boxes and wires in customer homes, ensuring customer satisfaction, inventory, and troubleshooting issues with products.
Responsibilities include: painting houses and buildings, trim work and touch ups.
Green Belt Lean Six Sigma
CSB and ERP Software
Manufacturing Enterprise Resource Planning (MERP)
Basic IT support
Microsoft Word, PowerPoint, Excel and Publisher
Working knowledge of QuickBooks and Payroll software
Fluent in English, Portuguese and Spanish
REFERENCES: Upon Request