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Customer Service Sales

Edmonton, Alberta, Canada
April 26, 2019

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Anite Mary Catherine

Edmonton, AB P: 780-***-**** E:


Bachelor of Business Administration Diploma – Human Resource Management NAIT – Edmonton, AB (Dean’s Honour Roll) September 2015 – May 2018 EMPLOYMENT EXPERIENCE

Customer Care Representative February 2019 - Current Smart Start Canada - Sherwood Park, AB

● Answer a high volume of inbound phone calls on a daily basis.

● Booking appointments, canceling appointments and adjusting client appointments.

● Documenting and logging all calls made with inbound and outbound calls.

● Assisting with ad hoc administration duties as required.

● Providing exceptional customer service.

● Handling high volume work in a high pace environment.

● Working strongly and collaboratively with a team. Settlement Officer (Commercial Fulfillment Officer) August 2018 – Current TD Bank – Manpower Agency – Edmonton, AB

● Liaises with branches, solicitors and Insurance brokers for outstanding documentation and discrepancies.

● Lodging of collateral securities and supporting documents into the system.

● Perform Personal Property Registry registrations and the amendments.

● Lodging credit agreements, Assignment of Life Insurance and Fire Insurance documents. Bridal Stylist July 2017 – January 2019

David’s Bridal – Edmonton, AB

● Fashioned each customer and Selling bridal gowns

● Educate customers on David’s and attributes that make David’s Bridal unique

● Maintain hourly sales productivity standards

● Prepare upcoming appointments, following special order procedures and support store management

● Follow up and communicate with customers, provide friendly customer checkouts

● Answering incoming calls and maintain the store. Campus Intern October 2016 – September 2017

Edmonton Capital City Church of Christ – Edmonton, AB

● Networking and arranging meetings with students

● Arrange bible talks and studies with students

● Planned and hosted campus student events, and volunteer serving opportunities

● Travel for meetings and conferences

● Participating in campus retreats NW, Alberta and Edmonton and international conferences

● Meeting with church leader for personal and leadership development. Office Assistant November 2016 – December 2016

Techno Source International – Edmonton, AB

● Field and managed confidential information

● Reviewing resumes

1 Page

Anite Mary Catherine

Edmonton, AB P: 780-***-**** E:

● Fielding telephone calls and schedules appointments

● Receiving and directing visitors

Key Holder October 2015 – November 2016

Reitman’s – Edmonton, AB

● Opening and closing the store including cash out and bank deposits

● Handling operational procedures

● Assisting cashiers and providing customer service

● Supervising cleaning staff.

Key Holder February 2015 – September 2015

Smart Set – Edmonton, AB

● Opening and closing the store including cash out and bank deposits

● Handling operational procedures

● Assisting cashiers and providing customer service

● Supervising cleaning staff.

● Cashier, providing customer service, cleaning, and organizing. Sales Associate May 2014 – December 2014

Cleo – Edmonton, AB

● Supported store operations by accurately and efficiently completing POS terminal transactions and other record keeping procedures by knowing and complying with all policies and procedures

● Provided excellent customer service by greeting within set standards, asking questions to discover customer needs, knowing and explaining features and benefits of merchandise, suggestively selling by showing additional merchandise, and overcoming objections and closing the sale appropriately

● Escorted customer in and out of fitting room, showing additional merchandise by being attentive to their needs in fitting room

● Protected the store inventory by providing excellent customer service, knowing and following loss prevention procedures, and sharing any suspected policy violations with the store manager or regional supervisor.

● Maintained the store's appearance by straightening merchandise and cleaning

● Developed merchandise knowledge by reading and listening to information provided Store Team Member July 2013 – September 2013

Value Village – Edmonton, AB

● Kept sales floor, dressing rooms, washrooms and check stand areas neat and orderly

● Acknowledged all customers within a 10-foot radius

● Made announcements over the P.A. system

● Assisted customers with their shopping needs

● Evaluated items for quality and condition, measuring items to determine size

● Determined price of items by following established guidelines and affixed price tags to items

● Processed quota of items for each shift according to established guidelines

● Moved merchandise to the sales floor and distributed to appropriate areas

● Maintained store and department cleanliness by sweeping and removing unsellable items 2 Page

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