PARESH T. SHAH, MBA, CSM
732-***-**** firstname.lastname@example.org linkedin.com/in/pareshtshah Hillsborough, NJ PROJECT MANAGER / PROGRAM MANAGER / DELIVERY MANAGER / CLIENT RELATIONSHIP MANAGER Accomplished IT leader with a proven 20+ year career capturing contracts, building and leading onshore/offshore teams and capabilities, establishing trusted relationships with clients and partners, driving the on time and quality delivery of projects and services, and positioning CAC America, Dynamic Systems, PeopleSoft, and Whittman Hart for continued growth. Deliver Business Value By:
Providing the leadership for competitive wins, successful solutions design/delivery, and long term customer retention.
Building and leading high performing and multi cultural teams in delivering consistent value to customers and corporate.
Establishing and enabling IT services and solutions companies achieve year over year growth across complex markets.
Planning, tracking, and managing multiple, concurrent projects across Agile/Scrum and Waterfall SDLC methodologies.
Managing project managers within Project Management Office (PMO) in achieving delivery, budget, and quality goals.
Supporting sales teams throughout the pre sales and post sales lifecycles to capture, grow, and retain customers.
Creating strategies, models, services, and partnerships that increased competitive advantage and financial performance. Core Competencies:
Project Portfolio & Program Management Business & Operational Strategy Development and Implementation Innovation, Standardization, Virtualization & Transformation Leadership Global Onshore/Offshore Delivery Models Proposal Development & Revenue Growth Contract Negotiation & Management Budgeting & Financial Management Client & Partner Relationship Management Solution Delivery Lifecycle Management Talent Acquisition & Development PROFESSIONAL EXPERIENCE
CAC AMERICA CORP., a subsidiary of CAC HOLDINGS CORP. – New York, NY 2012 Present Earned 3 promotions within 6 years based upon success in enabling this provider of IT services achieve profitable growth, a subsidiary of publicly traded CAC Holdings with more than $500M in sales in 2018. PROJECT MANAGER / SOLUTION DELIVERY MANAGER
Promoted to provide the strategic, technical, operational, and business development leadership to strengthen competitive advantage, capture key contracts, expand service offerings, and maximize customer satisfaction and retention.
Direct teams of up to 30 onshore/offshore resources through 5 7 project managers in designing, implementing, and managing systems, infrastructure, and services for clients within the manufacturing, financial services, banking, trading, chemical, educational, and pharmaceutical industries.
Establish relationships and negotiate contracts with global partners to expand service offerings and grow sales.
Partner with sales teams to secure new customers and grow business with existing customers. Leverage a consultative model to identify clients’ needs, recommend and present value driven solutions and services to senior executives, and develop winning responses to RFPs and RFIs.
Plan, track, and manage the on time and within budget delivery of multi year projects valued up to $6M for corporate and customers to strengthen business continuity, compliance, and financial performance.
Assist in optimizing organizational structure, recruiting and retaining key talent, and elevating brand identity. PROJECT MANAGEMENT & SOLUTIONS DELIVERY MANAGEMENT
Directed the website modernization project for The Outsourcing Institute to support membership and revenue growth objectives. Led team in redesigning, developing, and launching new engaging, mobile enabled and industry standard website that enabled client to increase the collection of member information, analyze site traffic, and promote services.
Managed the development of Business Continuity Plan (BCP) and security solutions for corporate to mitigate potential business risks. Facilitated the creation of plan, deployment of VPN structure, establishment of network security standards, and creation of password and server access management best practices.
Spearheaded mission critical project evaluate, select, and migrate corporate infrastructure to AWS Cloud services that reduced costs and enabled teams to access critical data remotely.
Led the design, development, and implementation of corporate website that strengthened brand identity, improved visibility of services and solutions, and supported business growth goals.
Drove the evaluation and selection of security compliance training program for internal employees to comply with client requirements. Analyzed client’s needs, developed corporate security policies and procedures, and implemented monitoring structure to validate compliance with corporate standards. PARESH T. SHAH Page Two
OPERATIONS & PROGRAM MANAGEMENT
Established the structure and directed Help Desk Outsource Service Team in providing optimal support to 1,000+ users for Mizuho Bank. Defined the service delivery model, led the migration of operations, oversaw the implementation of Remedy and subsequently ServiceNow platforms, and drove team in achieving SLAs.
Led the development of onshore/offshore delivery model to address Mizuho Bank’s request to offshore Help Desk operations. Partnered with CAC subsidiary in India to define the 24/7 structure. Presented $3M proposal to the bank’s CIO to build Level 1/2/3 Help Desk and remote server management capability.
Managed the offshore Japan team in enhancing and supporting SAP Manufacturing, Sales & Order Entry platforms for Toyo Tires US. Based upon success, chosen to lead the deployment of SAP modules to Toyo Tirex Mexico that replaced manual processes and disparate systems.
Instrumental in strengthening the recruitment of critical technical, sales, and project management talent for corporate. Prepared job descriptions, established relationships with job board companies, trained and mentored acquisition team in obtaining better outcomes, developed and rolled out employee referral program, and worked with immigration attorney to secure H1 visas for future employees.
Held critical role in enhance the talent management framework. Assisted with developing the Employee Handbook, Employee Onboarding Model, and Employee Timesheet Approval process. Worked with Corporate President to define new organizational reporting structure.
DYNAMIC SYSTEMS, INC. – New Brunswick, NJ 1999 2012 Provider of systems development, system integration, help desk, and staff augmentation services. PRESIDENT / CO FOUNDER
Established, managed, grew, and held full P&L responsibility for business providing IT solutions and services to mid and large sized corporations throughout the US. Led team of 10, comprised of business development manager and talent acquisition specialists.
Created business plan and growth strategy, developed and managed operating/project budgets, defined service offerings and delivery model, establishing brand identity, and built operating structure,
Recruited and led high performing team of up to 40 business development, technical, and talent acquisition resources.
Planned, tracked, and managed all aspects of projects, from initial development of project plans and budgets to resource allocation, status reporting, and timely delivery.
Collaborated with senior management stakeholders, product managers, and subject matter experts to define project requirements, project scope, and business justification. PROJECT MANAGEMENT
Managed the administration, enhancement, and upgrade of large WebSphere environment for pharmaceutical company to ensure optimal uptime and alignment with business needs.
Directed the enhancement of healthcare applications and administration of database environment for Mayo Clinic to support clients’ evolving organizational and compliance goals.
Led the design and implementation of an Order Entry and Inventory Control project for Tube Line Company to increase visibility of key functions.
PEOPLESOFT CORP. (currently ORACLE CORP.) – Oak Brook, IL 1998 1999 SENIOR CONSULTANT / PROJECT MANAGER
Led the successful enhancement and implementation of PeopleSoft Accounts Payable, Accounts Receivables, and Billing systems solutions at client sites.
Contributed in designing the interface between PeopleSoft AR system and GetPaid third party platform for Pepsi Beverages Co. to enhance customer communication and processing of payments.
Managed the implementation of PeopleSoft AR v7.0 AR & Billing system for McNaughton McKay Electric Company. Contributed in the analysis, design, development, testing, and resolution of issues. PARESH T. SHAH Page Three
WHITTMAN HART, INC. (currently MarchFIRST, INC. – Chicago, IL 1994 1998 PROJECT MANAGER
Provided the technical expertise and project leadership to ensure the on time and within budget delivery of systems design, deployment, and modernization projects for clients within the financial services, manufacturing, healthcare, trading, retail, and professional services industries. Managed project resources and budgets. BUSINESS DEVELOPMENT & PROJECT MANAGEMENT
Established the Client/Server Technology Focus Group within the AS/400 Practice Area that generated $3M in revenue.
Led large scale project to replace legacy Accounts Receivable system with JD Edwards for Handy Andy client.
Managed the enhancement of MacPac Order Management System for Accenture / Anderson Consulting.
Oversaw the design and implementation of new functionality into GMI Future and Option Trading software for Bank of America Corp.
Directed the analysis, design, and implementation of Business Planning and Control System (BPCS) Order Entry and Inventory Management modules at Little Fuse.
Conducted an unlicensed software & hardware product audit using Netcensus at PwC (formerly PricewaterhouseCoopers). EARLY CAREER
Systems Analyst for Computer Discover
Programmer/Analyst for Union Carbide India
Programmer/Intern for Mahindra & Mahindra Ltd. India EDUCATION
MBA in Project Management
KELLER GRADUATE SCHOOL OF MANAGEMENT, ILLINOIS OF DEVRY UNIVERISTY – Oak Brook, IL MS in Computer Science
M.S. UNIVERSITY OF BARODA India
BS in Statistics; Minor in Mathematics and Economics M.S. UNIVERSITY OF BARODA – India
Certified Scrum Master