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Consultant Business Analyst

Montreal, Quebec, Canada
60 000
April 26, 2019

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French, Arabic, English

Montreal (Quebec)




I am a result driven person who brings her passion for improving the work of individuals in any solution deployed.


§ Experience with Agile development practises

§ Ability to work in a fast-paced Environment on different projects at the same time

§ Ability to identify and pinpoint business opportunities to allow organizations to perform more effectively

§ Experience in different industries (Exp: Financial industry..)

§ Proven interpersonal and analytical skills

§ Experience using and configuring ITSM systems (Remedy)

§ Knowledge of ERP (SAP)


Business Analyst Consultant January 2018 – 2019

Groupe Uni-TI Conseil

§ Document jobs and procedures

§ Write and execute tests

§ Identify improvement actions to resolve issues and irritants around the Incident Management and Problem Management process in a 2-day intensive workshop

§ Analyse, gather and understand functional or business needs

§ Participate in the configuration

§ Provide Timely project status

§ Help during and after the MEP

§ Update and manage the evolution log and present updates during a Committee

IT\Finance Intern September 2017– December 2017

British American Tobacco

§ Create Purchase Orders (PO) using SAP

§ Create and follow-up vendor requests

§ Perform Receiving

§ Manage assignments and cost centers

§ Manage the credit Card transactions

§ Respond to inquiries from the finance department Business Analyst Intern May 2017 – August 2017

British American Tobacco

§ Participate to the website testing

§ Work with the user community to understand their processes and requirements in order to implement improvements in the management of conference rooms

§ Evaluate solutions, using a proof of concept and agile approach, in order to improve the user experience with the conference room reservation system

§ Prepare the user guides for the user community


Business Administration: IT Business Analysis 2013- 2018 HEC Montreal


ITIL Foundation Certification

Office applications: Word, Excel, PowerPoint, Access, Visio, MS Project ERP applications: SAP ( MM modules)

ITSM Systems: Remedy ITSM 9.1, Service Manager 9.5 Other : Jira, Confluence

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