Consultant Business Analyst
Resume:
NAJLA BEN ALI
French, Arabic, English
Montreal (Quebec)
* ac87vl@r.postjobfree.com
OBJECTIVE
I am a result driven person who brings her passion for improving the work of individuals in any solution deployed.
SKILLS
§ Experience with Agile development practises
§ Ability to work in a fast-paced Environment on different projects at the same time
§ Ability to identify and pinpoint business opportunities to allow organizations to perform more effectively
§ Experience in different industries (Exp: Financial industry..)
§ Proven interpersonal and analytical skills
§ Experience using and configuring ITSM systems (Remedy)
§ Knowledge of ERP (SAP)
EXPERIENCE
Business Analyst Consultant January 2018 – 2019
Groupe Uni-TI Conseil
§ Document jobs and procedures
§ Write and execute tests
§ Identify improvement actions to resolve issues and irritants around the Incident Management and Problem Management process in a 2-day intensive workshop
§ Analyse, gather and understand functional or business needs
§ Participate in the configuration
§ Provide Timely project status
§ Help during and after the MEP
§ Update and manage the evolution log and present updates during a Committee
IT\Finance Intern September 2017– December 2017
British American Tobacco
§ Create Purchase Orders (PO) using SAP
§ Create and follow-up vendor requests
§ Perform Receiving
§ Manage assignments and cost centers
§ Manage the credit Card transactions
§ Respond to inquiries from the finance department Business Analyst Intern May 2017 – August 2017
British American Tobacco
§ Participate to the website testing
§ Work with the user community to understand their processes and requirements in order to implement improvements in the management of conference rooms
§ Evaluate solutions, using a proof of concept and agile approach, in order to improve the user experience with the conference room reservation system
§ Prepare the user guides for the user community
EDUCATION
Business Administration: IT Business Analysis 2013- 2018 HEC Montreal
TECHNICAL SKILLS
ITIL Foundation Certification
Office applications: Word, Excel, PowerPoint, Access, Visio, MS Project ERP applications: SAP ( MM modules)
ITSM Systems: Remedy ITSM 9.1, Service Manager 9.5 Other : Jira, Confluence
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