Customer Service Manager

Mohammed Riyazuddin Fazil Contact Address: Rakshapuram, Ayesha Colony,

Email ID: **********.*****@*****.***/ Riyaz Fezic s2 QGMAL: Contact Number: 801-***-**** / 720-***-****

0.VATAR~ 656315 09 /Fa3qeR66

Hyderabad.

CoM

Career Objective:

Seeking a position in which to further enhance my career as a Customer Service Professional into different heights by becoming a part of a team ina dynamic and established company.

Experience Summary:

&

Working as Office Boy in Arihant Tyers, at Siddiamber Bazaar, India from Dec 2014 - till Present.

Worked as Salesman in Nuts Section, Hittin Mall at Riyadh for Danube from Feb 2014 to Oct 2014.

Worked as Salesman in Cheese Section, Aya Mall at Jeddah for Bin Dawood from Aug 2013 to Feb 2014.

% Worked as Office Boy in Phoenix Timber Factory at Abu Dhabi from Dec 2008 to Sep 2012.

Work Experience:

Arihant Tyres, India Dec 2014 - till Present.

Duties and Responsibilities:

Maintaining day to day office files, documents.

Records, Registers Keeping.

Coordinating with all the Sales coordinators to support delivering of materials. Receiving of all the courier documents and distributing to the concern. Collection of cheques, bank documents, and day to day bank works etc.,

Danube - Hittin Mall, Riyadh Feb 2014 - Oct 2014 Salesman: (Nuts Section)

Duties and Responsibilities:

Greeting customers who enter the section.

Assisting shoppers‘to find the goods and products they are looking for. Reporting issues and problems to the supervisor.

Keeping the store tidy and clean.

Ensures that all deliveries are received and with proper expiry date. Providing outstanding customer service, thus, generating sales.

Receiving and documentation of stock deliveries, product consolidation and replenishment. Merchandising and lay out change of nuts section.

Ordering and arranging of customer needs and request.

Bin Dawood - Aya Mall, Jeddah Aug 2013 - Feb 2014 Salesman: (Cheese Section)

Duties and Responsibilities:

Greeting customers who enter the section.

Be involved in stock control and management.

Assisting shoppers to find the goods and products they are looking for.

Stocking shelves with goods.

Answering queries from customers.

Reporting issues and problems to the supervisor.

Giving advice and guidance on product selection to customers.

Keeping the store tidy and clean.

Responsible dealing with customer complaints.

Receiving and storing the delivery of large amounts of stock. i Keeping up to date with special promotions and putting up displays. ¢

Ensures the store is clean throughout the shift and at the end of the day using check sheet. Ensures that all deliveries are received and with proper expiry date.

Phoenix Timber Factory, Abu Dhabi Dec 2008 - Sep 2012 Office/Tea Boy:

Duties and Responsibilities:

Maintaining day to day office files, documents.

Records, Registers Keeping..

Maintaining reception in the absence of receptionist.

Coordinating with all the Sales coordinators to support delivering of materials.

Receiving of all the courier documents and distributing to the concern.

Collection of cheques, bank documents, and day to day bank works etc.,

Perfect in making all kinds of Tea — Arabic Ghawa, Turkish Coffee, Coffee Chino, Nescafe, Kadak tea, Black tea, Green tea, Zaiter tea, Black Coffee, Masala tea etc,.

Make tea for all staff, clients & visitors.

Strengths:

Good interpersonal skills. Quick learner.

Easily adaptable to change. Hardworking. Punctual. Personal Details:

Name : MOHAMMED RIYAZUDDIN FAZIL Father Name : Mohammed Sultan Uddin Fazil Date of Birth : 20/11/1975

Gender : Male

Marital Status : Married

Nationality ; Indian

Religion 4 Muslim

Languages Known ; English, Arabic, Hindi & Urdu

Passport Details

Passport Number : P5265567

Date of issue 4 21/10/2016

Date of Expiry : 20/10/2026

Place of issue : Hyderabad Declaration:

hereby declare that the above written particulars are true to the best of my knowledge and belief. In case of my selection to your organization, promise that shall be dispatching my duties at.the earliest and to the utmost satisfaction of my superiors.

»

Place: (Signature)

PHoeNm Phoenix Timber Factory L.L.c.

Joinery solutions any time any where

Limited Liability Company - Incorporated with a Paid-Up a Ra See A a Capital of AED 8,000,000/- Add Acs rte ss By sBy Date : 19" September 2012

TO WHOM SO EVER IT MAY CONGERN

This letter is to certify that Mr. Mohammed Riazuddin, Indian National, holder of passport No. G 3593737 was employed by Phoenix Timber Factory as Office Boy. His work period was from 20" December 2008 to 20 September 2012.

During his work period he proved to be a hard working, disciplined employee. We wish him all the best for his future endeavors.

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This certificate has been issued upon the employee’s request and does not constitute any financial guarantee in any form on our part. ee

Regards,

i : i TAL 2 Bag Ahmed Faj

er Omar HR Manager

Mussafah Industrial Area - ICAD, P.O.Box 42779, Abu Dhabi. U.A.E., Tel: +971-*-***-****, Fax: +971-*-***-**** E-mail : *******@*********.** www.royalgroupuae.com _

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Salt Doosan Babcock — BLACK CAT

Member of" alpco

Certificate of Recognition

Mr. RIYAZUDDIN MOHAMMED

In recognition of your Outstanding and Positive Altitude, Behaviour and Commitment towards successful completion of Carbonyl Piping Replacement Project in OSGIL, during Turnaround 2019

Bryan Hunt Saravanan Swaminathan Project Manager General Manager QSGTL CPR Project Doosan Babcock Qatar

As Dree Preveatou dersey

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