Customer Service Administrative Assistant

Nicholas Fahey

**********@*****.***

706-***-**** Winter Springs, FL 32708

Hardworking and self-motivated business student offering versatile office management skills and proficiency in Microsoft Office programs.

EDUCATION

Seminole State College, Sanford, FL

Bachelor’s in Business and Information Management, in-progress

Certificate - Financial Operations Specialist

AA – General Studies Degree

Certificate – Financial Operations

Certificate – Accounting Operations

Certificate – Office Support

Certificate – Accounting Specialist

Certificate – Business Operations

Certificate – Business Specialist

KEY SKILLS

Office: Office Management Spreadsheets Front-Desk Reception Calendaring Filing Customer Service Cash Handling/Cash Register

Computer: MS Word, Excel, PowerPoint, Outlook Windows Sage RFMS Google Doc/Sheets QuickBooks

EXPERIENCE

ProSource of Orlando, Orlando, FL – Accounts Payable Specialist, December 2018 to Present

Responsible for weekly check batches

Calculate referral payments for sales referral program

Input invoices and payments in RFMS

Assist in created excel spreadsheets for various projects

Post deposits, credit card statements and invoices daily

CKS Masonry Concrete, Oviedo, FL - Scheduler/Dispatcher, June 2018 to December 2018

Created and sent out daily schedules for the crews

Oversaw the team was completing their tasks in a timely manner

Communicated with builders and supervisors to ensure projects were completed

Creating job starts and purchase orders in Sage

Resolved any problems that arose in the project

Home Depot, Casselberry, FL - Floor Associate, June 2016 to December 2016

Answered questions and concerns in person and over the phone

Handled transactions and returns

Received credit card account payments

Assisted in multiple departments when needed

HomeGoods, Clearwater, FL - Customer Service Manager, January 2011 to January 2014

Responsible for meeting and exceeding daily and weekly goals

Assisted in selecting candidates with HR

Trained all new hires in the department

Oversaw the customer service department

All Furnishings LLC, Clearwater, FL - Administrative Assistant, January 2011 to April 2014

Received all inbound calls and emails

Filed and completed data entry daily

Assisted with yearly tax preparations

Reached out to customers for feedback

Prepared and sent out invoices

Scheduled appointments and updated calendar daily

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