Kimberly Young

Hendersonville, TN

ac87tl@r.postjobfree.com

615-***-****

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Energetic work attitude

Sharp problem solver

Microsoft Word

Telephone Skills

Time Management

Work Experience

Customer Service Representative

Servpro Industries, Inc - Gallatin, TN

April 2018 to Present

Actively and consistently support all efforts to simplify and enhance the Franchise/customer experience. Answer all incoming phone calls to provide assistance representing the SERVPRO Franchise community. Manage inbound and outbound phone calls based on established statistical performance goals for the Department. Accurately capture referrals for job leads received via telephone and electronically to maximize job referrals to qualified SERVPRO Franchises. Timely dispatch job leads based on necessary criteria including, but not limited to, Franchise status, territory assignment, and commercial large loss dispatch and to maximize job referrals to qualified SERVPRO Franchises.

Promote customer service throughout the SERVPRO System and insurance community. Strive for one call resolution for vendors, customers, and Franchisees to promote high touch proactive service resolution resulting in customer retention Owner

Universal Cleaning Company - Hermitage, TN

June 2006 to Present

Organized weekly sales reports to track product success. Managed quality communication, customer support and product representation for each client. Hired and trained employees for work within the company. Quickbooks experience, word and excel. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Scheduled work hours for employees. Overseen 1 million square feet of business.

Customer Service Representative

Mars Petcare - Franklin, TN

September 2000 to June 2005

Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Managed quality communication, customer support and product representation for each client. Worked under strict deadlines and responded to service requests and emergency call-outs. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Guaranteed positive customer experiences and resolved all customer complaints. Customer Service Representative

DK Publishing - La Vergne, TN

September 1997 to July 2000

Cross-trained and provided back-up for other customer service representatives when needed. Managed quality communication, customer support and product representation for each client. Attended local, regional and national trade shows for product development training as defined by territory needs. Worked under strict deadlines and responded to service requests and emergency call-outs. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.

Education

High School Diploma

Morristown West High School - Morristown, TN

1981