Customer Service Representative
Resume:
Kimberly Young
Hendersonville, TN
************@*****.***
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Core Strengths
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Energetic work attitude
Sharp problem solver
Microsoft Word
Telephone Skills
Time Management
Work Experience
Customer Service Representative
Servpro Industries, Inc - Gallatin, TN
April 2018 to Present
Actively and consistently support all efforts to simplify and enhance the Franchise/customer experience. Answer all incoming phone calls to provide assistance representing the SERVPRO Franchise community. Manage inbound and outbound phone calls based on established statistical performance goals for the Department. Accurately capture referrals for job leads received via telephone and electronically to maximize job referrals to qualified SERVPRO Franchises. Timely dispatch job leads based on necessary criteria including, but not limited to, Franchise status, territory assignment, and commercial large loss dispatch and to maximize job referrals to qualified SERVPRO Franchises.
Promote customer service throughout the SERVPRO System and insurance community. Strive for one call resolution for vendors, customers, and Franchisees to promote high touch proactive service resolution resulting in customer retention Owner
Universal Cleaning Company - Hermitage, TN
June 2006 to Present
Organized weekly sales reports to track product success. Managed quality communication, customer support and product representation for each client. Hired and trained employees for work within the company. Quickbooks experience, word and excel. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Scheduled work hours for employees. Overseen 1 million square feet of business.
Customer Service Representative
Mars Petcare - Franklin, TN
September 2000 to June 2005
Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Managed quality communication, customer support and product representation for each client. Worked under strict deadlines and responded to service requests and emergency call-outs. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Guaranteed positive customer experiences and resolved all customer complaints. Customer Service Representative
DK Publishing - La Vergne, TN
September 1997 to July 2000
Cross-trained and provided back-up for other customer service representatives when needed. Managed quality communication, customer support and product representation for each client. Attended local, regional and national trade shows for product development training as defined by territory needs. Worked under strict deadlines and responded to service requests and emergency call-outs. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Education
High School Diploma
Morristown West High School - Morristown, TN
1981
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