Franchesca Uy

Calgary, AB

ac87r9@r.postjobfree.com

587-***-****

• Gained knowledge of asset management system

• Learned advanced computer software knowledge - MS Office, MS Word, Excel, Outlook and Power Point

• Gained excellent problem solving, analytical and leadership skills

• Gained advanced customer service skills

• Gained knowledge of basic marketing, presentation and report analysis

Work Experience

Administrative Assistant/Receptionist

Credence Physiotherapy and Massage Clinic – Calgary, AB October 2018-Present

* Responsible for managing clinic reception; greeting patients, manage in-bound calls/faxes and redirecting clients to respective rooms.

* Manage and update patient arrival status ensure appointment forms are completed and direct patients to appropriate doctor/therapist/room/area

* Manage appointment booking (new patients, follow up, change, cancel) and patient waitlist (if any) and appointment reminder for all bookings

* Complete and maintain patient record and information in the clinic master system including 3rd party insurance and ensure all required enrollment documentation is completed and submitted on time.

* Hand patient historical report printouts and post appointment documents to therapist.

* Sends CT, MRI request to other specialists appointments for patients

* Supports and assists therapist and clinic staff in handling administrative requests and responsible for managing/ordering office supplies, organizing clinic supplies, laundry jobs for the clinic needs

* Supports the physiotherapist with charting and reporting of the patients

* Prepares treatment areas and set up electro therapy equipment for physio therapist

* Responsible for managing/ordering clinic and exam room supplies, maintaining the cleanliness and orderliness of the clinic vicinity.

Administrative Assistant/Receptionist

UMAC Express Cargo Inc. - Calgary, AB July 2017 to August 2018

* Enhance knowledge with Microsoft Office tools such as MS Excel.

* Process information through focused concentration by listening, writing, or visual attention, for extended periods.

* Check manifests, invoices, and orders to ensure they are recorded accurately for outgoing shipments.

* Help the Operations Manager by completing needed tasks both assigned and unassigned in an efficient and timely manner

* Manage staff, prepare work schedule and assigning specific duties

* Manages pick up report of drivers such as scheduling, collections. etc

* Assists customers with daily inquiries, booking of pick up's and tracking of customers boxes. - Compile all documents, such as manifests and extracting files

* Compile day to day reports and balance sheet at the end of the day.

* Attends sponsored events and helps with promoting the company and new promotions

Front Desk Supervisor

Econolodge Inn & Suites City Centre - Red Deer, AB August 2016 to June 2017

* Work with all the Head of Departments and General Manager

* Inspecting all departments regarding cleanliness of all rooms, staff grooming etc.

* Manage staff, prepare work schedule and assigning specific duties

* Review all the financial reports, night audit and general cashier on daily basis

* Making purchase order and paying bills to vendors

* Managing daily general cahier and daily deposit reports including accrued and deferred revenues • Compile monthly reports and balance sheet at the end of every month

* Establish and implement department policies, goals, objectives and procedure

Front Counter Attendant

Cameron Bay Holding Inc - Red Deer, AB November 2012 to November 2016

* First Hand experience in cleaning and maintaining dining area

* Demonstrated ability to take and fill orders

* Well-versed in stocking food products

* Good interpersonal skills to deal efficiently with patrons, coworkers and general public • Gained knowledge about point of system, making bills and receiving payment

* Provide timely, pleasant, and polite food and beverage service to guests

Mortgage Specialist

JP Morgan Chase & Co. (Philippines) July 2011 to May 2012

* Responded to all customer inquiries thoroughly and professionally.

* Answered customer's questions about the features and benefits of their Mortgage.

* Entered data promptly and efficiently updated client's information to maintain accuracy. • Served as the main liaison between customers, management and sales team

* Provides financial services to clients

* Monitored customers' accounts

* Helped in driving sale goals

Technical Support Representative

Cricket Wireless (Philippines) March 2009 to March 2010

* In charge of day to day inquiries of the customers regarding their mobile phone bill • Responsible for basic troubleshooting of common handset issues of the customers • Helped technical support team on various occasions

* Identified and solved technical issues with a variety of diagnostic tools.

Legal Secretary

Mesriani Law Group (Philippines) April 2008 to March 2009

*Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text,

data, and graphics; coordinating case preparation.

* Responsible for setting agreements between Lawyers and Clients

* Handles scheduling management for both parties • Prepares legal documents of Lawyers

* Assists clients for scheduled appointments

* Prepares legal documents

* Maintains office supplies by checking stocks; placing and expediting orders; evaluating new products. Voluntary Experience

Education

Bachelors of Science in Science & Commerce

Jose Rizal University

June 2005 to April 2008--

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