Administrative Assistant Manager
Resume:
Franchesca Uy
Calgary, AB
**********.**@*****.***
• Gained knowledge of asset management system
• Learned advanced computer software knowledge - MS Office, MS Word, Excel, Outlook and Power Point
• Gained excellent problem solving, analytical and leadership skills
• Gained advanced customer service skills
• Gained knowledge of basic marketing, presentation and report analysis
Work Experience
Administrative Assistant/Receptionist
Credence Physiotherapy and Massage Clinic – Calgary, AB October 2018-Present
* Responsible for managing clinic reception; greeting patients, manage in-bound calls/faxes and redirecting clients to respective rooms.
* Manage and update patient arrival status ensure appointment forms are completed and direct patients to appropriate doctor/therapist/room/area
* Manage appointment booking (new patients, follow up, change, cancel) and patient waitlist (if any) and appointment reminder for all bookings
* Complete and maintain patient record and information in the clinic master system including 3rd party insurance and ensure all required enrollment documentation is completed and submitted on time.
* Hand patient historical report printouts and post appointment documents to therapist.
* Sends CT, MRI request to other specialists appointments for patients
* Supports and assists therapist and clinic staff in handling administrative requests and responsible for managing/ordering office supplies, organizing clinic supplies, laundry jobs for the clinic needs
* Supports the physiotherapist with charting and reporting of the patients
* Prepares treatment areas and set up electro therapy equipment for physio therapist
* Responsible for managing/ordering clinic and exam room supplies, maintaining the cleanliness and orderliness of the clinic vicinity.
Administrative Assistant/Receptionist
UMAC Express Cargo Inc. - Calgary, AB July 2017 to August 2018
* Enhance knowledge with Microsoft Office tools such as MS Excel.
* Process information through focused concentration by listening, writing, or visual attention, for extended periods.
* Check manifests, invoices, and orders to ensure they are recorded accurately for outgoing shipments.
* Help the Operations Manager by completing needed tasks both assigned and unassigned in an efficient and timely manner
* Manage staff, prepare work schedule and assigning specific duties
* Manages pick up report of drivers such as scheduling, collections. etc
* Assists customers with daily inquiries, booking of pick up's and tracking of customers boxes. - Compile all documents, such as manifests and extracting files
* Compile day to day reports and balance sheet at the end of the day.
* Attends sponsored events and helps with promoting the company and new promotions
Front Desk Supervisor
Econolodge Inn & Suites City Centre - Red Deer, AB August 2016 to June 2017
* Work with all the Head of Departments and General Manager
* Inspecting all departments regarding cleanliness of all rooms, staff grooming etc.
* Manage staff, prepare work schedule and assigning specific duties
* Review all the financial reports, night audit and general cashier on daily basis
* Making purchase order and paying bills to vendors
* Managing daily general cahier and daily deposit reports including accrued and deferred revenues • Compile monthly reports and balance sheet at the end of every month
* Establish and implement department policies, goals, objectives and procedure
Front Counter Attendant
Cameron Bay Holding Inc - Red Deer, AB November 2012 to November 2016
* First Hand experience in cleaning and maintaining dining area
* Demonstrated ability to take and fill orders
* Well-versed in stocking food products
* Good interpersonal skills to deal efficiently with patrons, coworkers and general public • Gained knowledge about point of system, making bills and receiving payment
* Provide timely, pleasant, and polite food and beverage service to guests
Mortgage Specialist
JP Morgan Chase & Co. (Philippines) July 2011 to May 2012
* Responded to all customer inquiries thoroughly and professionally.
* Answered customer's questions about the features and benefits of their Mortgage.
* Entered data promptly and efficiently updated client's information to maintain accuracy. • Served as the main liaison between customers, management and sales team
* Provides financial services to clients
* Monitored customers' accounts
* Helped in driving sale goals
Technical Support Representative
Cricket Wireless (Philippines) March 2009 to March 2010
* In charge of day to day inquiries of the customers regarding their mobile phone bill • Responsible for basic troubleshooting of common handset issues of the customers • Helped technical support team on various occasions
* Identified and solved technical issues with a variety of diagnostic tools.
Legal Secretary
Mesriani Law Group (Philippines) April 2008 to March 2009
*Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text,
data, and graphics; coordinating case preparation.
* Responsible for setting agreements between Lawyers and Clients
* Handles scheduling management for both parties • Prepares legal documents of Lawyers
* Assists clients for scheduled appointments
* Prepares legal documents
* Maintains office supplies by checking stocks; placing and expediting orders; evaluating new products. Voluntary Experience
Education
Bachelors of Science in Science & Commerce
Jose Rizal University
June 2005 to April 2008--
Contact this candidate