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Customer Service Representative

Philadelphia, Pennsylvania, United States
April 25, 2019

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Education and Training

Greg Mitchell

**** * **** **, ************ PA 19140-3500

Philadelphia, PA 19140

Home: 267-***-****

Proficient Collections/Customer Service Agent with excellent interpersonal, leadership and planning abilities developed over 15+ years in the field. Seeking to apply successful history to a challenging position with a growing organization. Strong attention to detail with a superior work ethic. Improving group sound

Studio recordings

Team leadership

Coordinating shows

10/2015 - Current

Philadelphia, PA

Music Director

Christian Tabernacle Church of Philadelphia

Played the Organ to accompany the choir and praise team Facilitated strategic business plan implementation and revenue generation goals by increasing and maintaining audience attendance rates.

Chose and prepared pieces for holidays and special event performances at Christian Tabernacle Managed requests for specific musical pieces.

09/2017 - 04/2018

Upper Merion, PA

Customer Service Representative


Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.

Achieved high sales percentage with consultative, value-focused customer service approach. Resolved customer issues using strong interpersonal skills and conflict resolution techniques. 01/2007 - 12/2012

Cleveland, Ohio

Portfolio Agent


Contacted Customers in regards to their delinquent accounts Issued accounts over 60 days past due out for repossession Skiptraced accounts with no contact information

01/2003 - 11/2006

Cleveland, Ohio

Mortgage Loan Officer

JP Morgan Chase

Approved loans that met specifications.

Reviewed applications at the front desk.

Monitored loan serving agreements and loan covenants to ensure compliance. Worked loans from 30 to 120 days delinquent

Started foreclosures on loans over 120 days past due Associate of Arts: The University of Akron - Criminal Justice Technology 1994 Akron, OH

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