Education and Training
**** * **** **, ************ PA 19140-3500
Philadelphia, PA 19140
Proficient Collections/Customer Service Agent with excellent interpersonal, leadership and planning abilities developed over 15+ years in the field. Seeking to apply successful history to a challenging position with a growing organization. Strong attention to detail with a superior work ethic. Improving group sound
10/2015 - Current
Christian Tabernacle Church of Philadelphia
Played the Organ to accompany the choir and praise team Facilitated strategic business plan implementation and revenue generation goals by increasing and maintaining audience attendance rates.
Chose and prepared pieces for holidays and special event performances at Christian Tabernacle Managed requests for specific musical pieces.
09/2017 - 04/2018
Upper Merion, PA
Customer Service Representative
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Achieved high sales percentage with consultative, value-focused customer service approach. Resolved customer issues using strong interpersonal skills and conflict resolution techniques. 01/2007 - 12/2012
Contacted Customers in regards to their delinquent accounts Issued accounts over 60 days past due out for repossession Skiptraced accounts with no contact information
01/2003 - 11/2006
Mortgage Loan Officer
JP Morgan Chase
Approved loans that met specifications.
Reviewed applications at the front desk.
Monitored loan serving agreements and loan covenants to ensure compliance. Worked loans from 30 to 120 days delinquent
Started foreclosures on loans over 120 days past due Associate of Arts: The University of Akron - Criminal Justice Technology 1994 Akron, OH