Customer Service Security

David C Guy

**** ******* **., ***** * Guy Ladson, South Carolina 29456 ********@*****.*** 843-***-****

OBJECTIVE .

I am seeking a position with a leading organization that will lead to a long term career relationship.

EXPERIENCE

FedEx Express Charleston, South Carolina October 2016 - Current

Swing Driver

Full-time Swing Driver covering multiple routes filling in for absences due to callouts, vacation leave, etc. and backing up routes loops with overflow. Duties include Courier, Package Handler and Logistics.

Department of Homeland Security Charleston, South Carolina August 2002 - September 2016

Transportation Security Officer

Screener: Screen passengers, property, and baggage. Technically proficient operating Walk Through Metal Detector, AIT Body Scanners, AT X-ray Machine, Explosive Threat Detection, Explosive Detection System, hand-held metal detector, and other screening equipment. Ensure safe air transport of passengers and baggage. Discover, prevent, and deal with threats to aviation security through complete screening of passengers and baggage, supporting TSA mission of protecting the traveling public. Implement security-screening procedures central to TSA objectives, identifying any deadly or dangerous objects and preventing them from being transported onto an aircraft.

Acting Lead Screener: Chosen to serve as Lead for Screener Checkpoint and Baggage on a full-time basis, including equipment and personnel. Calibrate equipment and perform shift maintenance. Identify, distribute, and balance workload among several employees, making adjustments for workflow and skill level. Schedule employee breaks, ensuring adequate coverage to efficiently and effectively screen travelers. Rotate employees to ensure attentiveness and equal workload, accomplishing goals and meeting established priorities. Monitor flow of passengers through screening checkpoint to facilitate orderly and efficient processing.

Communications / Customer Service: Build customer rapport and trust through professional and courteous communications. Answer questions and resolve complaints of employees and traveling public; refer others to supervisor or appropriate official. Participate in information briefings on security-sensitive-information, and relay information to co-workers as needed. Assist management with inquiries for information or investigations. Maintain communication with supervisors regarding issues that might reveal weaknesses or vulnerability of security screening discovered during screening duties.

National Intelligence Officer(NIO): As a NIO I brief information to my workforce on a daily basis. All of the information I receive is SSI and is my job to read over and pinpoint what is "need to know" to the workforce.

Coordination Center: In the coordination center, I'm responsible for security information for TSA for the state of South Carolina. I receive and send out emails dealing with security information and security briefings. I separated information in order of importance to send to Management and the workforce for Charleston International Airport, Greenville/Spartanburg, Myrtle Beach, and Columbia Airports. I take in phone calls for Callouts and Reporting to duty late and put them into employees personal data base and notify Supervisor of absence or tardy for proper workforce manning. Maintaining database for weapons and dangerous items confiscated from the screening of passengers that lead to arrests and passenger's information. Conducting a bridgeline with all of management in the case of an event at one or more of the airports to keep management informed and involved. Notified the workforce of predicted passenger flow and any passengers that are on a list for extra screening. Received and handled phone calls from passengers for items missing from luggage and attempt to resolve the problem by gathering information from passenger and cross reference with a lost item/found item log.

Supervisor: John McCandless (843-***-****)

GAT Private Security Charleston, South Carolina October 2001 - August 2002

Screener

Screener: Screen passengers, property, and baggage. Technically proficient operating Walk Through Metal Detector, X-ray Machine, Explosive Threat Detection, Explosive Detection System, hand-held metal detector, and other screening equipment. Ensure safe air transport of passengers and baggage. Discover, prevent, and deal with threats to aviation security through complete screening of passengers and baggage, supporting FAA mission of protecting the traveling public. Implement security-screening procedures central to FAA objectives, identifying any deadly or dangerous objects and preventing them from being transported onto an aircraft.

Acting Lead Screener: Chosen to serve as Lead for Screener Checkpoint and Baggage on a full-time basis, including equipment and personnel. Calibrate equipment and perform shift maintenance. Identify, distribute, and balance workload among several employees, making adjustments for workflow and skill level. Schedule employee breaks, ensuring adequate coverage to efficiently and effectively screen travelers. Rotate employees to ensure attentiveness and equal workload, accomplishing goals and meeting established priorities. Monitor flow of passengers through screening checkpoint to facilitate orderly and efficient processing.

Supervisor: Andy Pantiagua 843-***-****)

Redbank Golf Course/ Naval Weapon Station Goose Creek, South Carolina March 1998 - September 2001

Course Attendant

Maintenance of golf carts and other course machinery. Making sure the carts and other equipment are running to code. Repairing any malfunctioning equipment and/or parts. Documenting any malfunctioning equipment, parts, and repair.

Customer service through helping customers with carts and equipment. Instructing customers with knowledge of course layout. Dealing with and resolving customer complaints. Forwarding any customer input/ideas to course management

Lowes of Summerville Summerville, South Carolina November 1994 - March 1998

Tool Department Rep.

Responsible for maintenance of tool department and ordering any tools and items that need replenishing. Knowledge of all tools and their uses that are carried in tool department. Meet with tool representatives for demonstration of new tools on the market.

Customer service through advising customers of the proper tools for the job they are wanting to complete. Instructing customers on the use of the tools that they are purchasing. Dealing with any customer complaints within the tool department.

EDUCATION

Trident Technical College Charleston, South Carolina

[degree name needed], GPA [GPA needed]

Honors:

12 Semester Hrs

SKILLS

Everything in Work Experience:

Security

Customer Service

Maintenance/Tools

Basic Computer Skills

LANGUAGES

American Sign Language

INTERESTS

Family

Playing Music

Outdoors

Traveling

AFFILIATIONS

[affiliations needed]

References are available upon request.

Contact this candidate