Client Service Specialist / Payroll Account Manager
Versatile, highly productive account management professional who can build strong relationships and partner with clients to achieve desired results. Experienced problem-solver who drives to create value and service excellence. Exemplary communications skills, and the ability to convey empathy and service commitment to ensure clients meet desired payroll goals. Respected for leadership, work ethics, and professionalism.
Automatic Data Processing, Inc. (ADP), St. Louis, MO 2007 - Present
Human Capital Management Account Manager
Advise clients on payroll processing, tax filing, general ledger, payroll, wage garnishments, and time and attendance. Resolve complex payroll and tax inquiries and handled client escalations. Conduct periodic conferences with new and existing clients. Accurately process W2 and W3 filing amendments for clients. Help clients troubleshoot accounting discrepancies.
Advocate for client’s decision-makers and senior executives.
Coordinate with internal partners to ensure seamless resolution for clients.
Train and mentor new employees.
Maintain client satisfaction and retention.
Chair committee to review new program updates, create training material, and train associates.
Missouri Higher Education Loan Authority, Chesterfield, MO 2002 - 2007
Student Loan Counselor / Loan Origination Specialist (2002 - 2007)
Supported the origination and servicing of student loans. Assisted student loan borrowers with all inquiries. Counseled delinquent borrowers on repayment options. Processed new student and parent loan applications.
Lucent Technologies, Inc., Chesterfield, MO 2000 - 2002
Client Account Manager
Delivered service to assigned database of clients. Processed requested product orders in a timely manner. Conducted conference calls with new clients to review inventory and determine service needs. Responded quickly to client requests and effectively multi-tasked numerous requests.
Served as a liaison between clients and distributors to resolve any issues regarding product supply and delivery.
Bachelor of Arts, Communications
University of Missouri-St. Louis, St. Louis
Coursework toward MBA
Webster University, St. Louis, MO
Microsoft Word and Excel, ADP Workforce Now