Customer Service Data

Suvarchala Maramganty

** *********** *****, ******** **, L7A2H6

**********@*****.***, 647-***-****

Education

**** - ****

Masters in Science, Majored in Mathematics

Work Experience

April 2018 - December 2018, Clarke Transport, Billing Clerk

Entering data from bills of lading into thee AS400 System, including Dangerous Goods, cubing, customer info, shipper’s info

Preparing and updating files with issues invoices, payment received, and payment pending

Search shipper name and address from database, make sure it corresponds to BOL

Ability to collect purchase orders, goods dispatched receipts, and acknowledgement for goods received for billing

Enter freight charges, pallet count, prices and weight

Scanning documents, replying to emails when necessary

Auditing co-workers bills and making corrections if needed

Working well with others, fostering a team environment to meet or exceed company goals September 2017 - April 2018, Kingsway Transport, Billing Clerk

Scanning trips in AS400 system

Ensure the correct info is manifested on running bills by checking/entering dangerous goods info

Assist operation department and customer service department to trace missing POD and BOL

File scanned documents and generate periodic reports

Verifying vendor invoices and filing of customs and freight documents

Enter codes accordingly and conduct billing audits July 2009 - May 2017, Able Translations and Transportations, Customer Service and Booking Coordinator

Over 5 years’ experience in providing excellent client services by responding in a timely and accurate manner

Hands one experience in team-building and training

Demonstrated ability to fill orders and implement cost reduction strategies

Responsible for maintenance of existing and new clients’ information in the data base

Maintain an efficient records management system

Administer Service Level Agreements with interpreters

Confirm arrangements with the person requesting an Interpreter and record on database

Greatly skilled in complaint handling and resolution techniques May 2008 - June 2009, Patheon, Packaging Operator

Worked in both primary and secondary packaging lines

Ensuring all process steps are performed in accordance to SOP’s and compliance to GMP

Performed various activities like sorting, checking, inspection, capping, labelling, palletizing and cartoning

Helping in cleaning of equipment

Assisted in reconciliation at the end of line run

Completed all GMP documentation accurately and in timely manner July 2004 - Dec 2007, Glaxo Smith Kline, Technical Team Member

Worked in packaging of drugs on assembly line - sorting/checking, inspection

Supplying components to the line

Performed various activities like sorting, checking, inspection, capping, labelling, palletizing and cartoning

Helping in cleaning of equipment

Assisted in reconciliation at the end of line run

Participating in GMP, cleaning, ensuring 100 percent compliances to GMP and complying with EHS Regulations.

Helping in cleaning of equipment

Participate in the line clearance process

Assist line leader with documentation and enter data into appropriate applications Skills

Strong communication, organizational, leadership and problem-solving skills

Thorough knowledge in data management functions

and booking procedures

Skilled at managing time bound assignments and

meeting deadlines productively

Experienced multi-tasking abilities and focus

Ability to maintain accuracy and quality in work and managing details

Ability to work in a team environment or indepen- dently

Attention to detail

Knowledge on WHMIS Program to identify process

hazards and initiate preventive measures

Windows

MS Word, MS Excel

AS400

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