6+ years of experience as Senior Business Analyst hands-on in managing large scale complex IT projects.
Versatile experience working with clients across multiple sectors in Retail, Banking & Insurance.
6+ years of experience in JIRA, TFS, Wiki Confluence, XML.
Hands on experience in Creating User stories in A3 Method.
Efficient in preparing Business Requirements Document (BRD), Functional Requirements Document (FRD)/ Systems Requirements Specifications (SRS), Use Cases, and Test Case.
Proven ability in client-engagement, onsite co-ordination and leading globally distributed teams.
Experience in facilitating Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint Application Development (JAD) sessions with IT Groups and Conflict Management with Project team members.
Skilled in identifying, documenting, analyzing and review of business requirements towards new system implementations and enhancement.
Experienced in working within Waterfall and Agile environment and proven track record of delivering projects based on these methodologies.
Expertise in working with range of Microsoft Suite such as Microsoft Project, Excel, Visio, Power Point, Word.
Documents & Processes
MS Projects, BRD, Use Cases, UML diagrams, UAT Test plans & cases, BPMN, SharePoint, ALM, Target Process.
HTML, J2EE, XML, PHP, CSS
Agile, Waterfall, UML, RUP, Lean Principles
MS Office suite, MS Project, MS Visio, Axure, Balsamiq, Scrum
Windows XP/7/8/Vista, Linux, Windows 10
Tableau, Crystal Reports, SQL Server Reports, MS Office Suite, Confluence
Efron Consulting Inc – Quincy, MA June 2017 – Till date
1.Client: Santander Bank – Sr. Business Analyst July 2018 – Till date
Santander bank is one of largest banks in the United States and Spain that provides several financial services to its customers including online banking and mortgage services. For easy access to their online banking services which includes fund transfer, Bill pay and WF Sure-pay. This project involved creating and maintaining an online portal where users can access their account information and use Santander services to which they are subscribed. The application's web interface was a full-fledged solution for client's daily banking needs from checking accounts to money movement. New enhancements were made to Accounts View, Bill Pay, Money Movement and Alerts features.
Determine project scope and deliverables in accordance with the user supplied requirements while keeping in mind the senior management business strategies.
Preparation of Business Requirement Document (BRD's) on various new and enhancement project
Interviewed SMEs and Stakeholders to get a better understanding of client business processes and gather Business requirements
Coordinated with QA and Developers for Business Requirement Clarification
Perform a constant backlog refinement with the new user stories and defects in JIRA
Experienced in techniques such as SPRINT planning, Product Backlog management, Agile estimation, daily SCRUM, Sprint summary report, Sprint review/retro meetings etc.
Partnered with various administrative, client, engineering, vendor, and support teams to address and resolve business issues
Developed best practices for pipeline management and call strategies/training materials for sales reps as well as tracking measurements for department-wide and individual performance
Facilitated requirements gathering sessions for business needs, and helped deliver by developing the functional design document, including UI/UX design
Coordinated with the PMO group in defining timelines & schedules for the project and maintained/monitored project progress status using MS Project
Conducted User Acceptance Testing (UAT) with the stakeholders and business users, fixed the discovered issues.
Environment: Agile, JIRA, MS Word, MS Excel, MS PowerPoint, MS Visio, MS Access, SQL, Quality Center
2.Client: Toys R US – Sr. Business Analyst – Framingham, MA June 2017 – June 2018
Toys are US was very famous retail chain which specialized in kids apparel and toys. Company has helped in donating $103 millions to children charities. I was supporting their store application for apparel tracking and online purchase services. Also, coordinated with their technical team and other stack holders for business process improvement.
Interacted with business users to prepare and update business requirements
Analyzed project progress with respect to timely identification of concerns or issues that could impact the project
Prepared and led weekly operations and management meetings with client management teams
Established project governance and a work breakdown structure involving department executives
Established and maintain a communication plan involving all the project stakeholders
Analyzed and assisted with tracking and reporting expenses, hardware/software costs, and program budgets
Collaborated with Subject Matter Experts (SMEs) across different functional and management levels to diagram cross functional business processes
Led User Acceptance Testing (UAT) of final IT infrastructure and software development deliverables through iterative evolutions
Environment: Agile, Scrum, MS excel, MS Power Point, MS Visio, MS Access, SQL, Quality Center
Capgemini India Pvt. Ltd – India June 2013 - August 2016
1.Client - Zurich Farmers Insurance – Sr. Business Analyst (Offshore) August 2015 – August 2016
Farmers Insurance group is a leading insurance company based in USA with its headquarters in Los Angeles, California and insuring over 41 states. It deals with different Line of Business – AUTO (Personal Vehicles Insurance), FIRE (Home or Personal property damaged by Fire), IBOP, HBOP etc. The Farmers consists of two applications known as APPS and FPPS in 3 tier Architecture based on Web & Mainframe Application.
Collaborated with Stakeholders on Business Requirements Document
Assigned tasks among development team monitored and tracked progress of project following agile methodology
Created Software Requirement Specifications Document (SRS) and Functional Requirement Document (FRD) based on RUP and Agile framework
Prepared and analyzed the existing architecture and performed Gap Analysis. Created workflow scenarios, designed new process flows and documented the Business Process and various Business scenarios and activities of the Business from the conceptual to procedural level.
Extensively worked on MS Visio for creating UML diagrams like Use Case Diagrams, Sequence Diagrams, Activity Diagrams, Business Flow Diagrams and Data Flow Diagrams for project documentation
Maintained the requirement Traceability matrix (RTM) to track the coverage of Requirements
Created and maintained user account profiles and passwords, ensuring company-wide security
Created training materials to ensure proper understanding of the new features. Involved in preparation of the test data required for executing test cases.
Environment: Agile, Windows XP/200, SQL Developer, MS Visio, VSAM, JCL and Quality Center 11
2.Client - BNP Paribas Bank – Business Analyst- (Offshore) July 2014 – July 2015
BNP Paribas is a leading bank in Brazil and Netherlands. Working as a business analyst for Quality Assurance Team for Mobile and web application.
Analyze the client’s organization for alignment with the access certification tool
Get device logs for web service calls and map with the UI data
Collaborate with the application SME’s to review the user stories and create new based on new requirements
Track and update the latest status of the application development on various devices
Develop and maintain a Dashboard on the weekly migration status for the project
Run analysis on both Simulators and Real devices based on the Device Priorities
Mapping and masking sensitive customer specific data in both Device log XML
Environment: Agile, Scrum, MS Visio, MS Power point, MS access, MS excel, JCL, Scrum, Quality center
3.Client – Dmart (Avenue Supermart ltd)– Business Analyst - Mumbai June 2013 – June 2014
Dmart is very famous consumer goods chain with headquarter in Delhi, India. They have 45 retail stores in India and expanding business in logistic and supply chain management. I was mainly responsible for creating faster billing process to reduce billing time for the customers. Also, helping the logistic team to maintain inventory in system and make sure software runs efficiently
Created a prospective client database for the company to target more business
Developed business architecture using requirements such as scope, processes, alternatives, and risk
Created and implemented a streamlined electronic filing process, eliminating departmental use of paper files
Coordinated deliverables and shipping logistics by incorporating and controlling business processes
Managed the product's entire lifecycle and developed online and offline marketing strategies and benchmarking
Created financial reports and managed to spend
Monitored and controlled job cost process and tracked expenses, increasing sales and profits by 30%
Researched customer income and spending, identifying high growth markets for clients
Ensured all departments are well informed about project requirement to with daily meetings
Environment: Agile, SQL Developer, MS Visio, MS Power point, JIRA, Tealo, Quality center
ICICI Bank - Jr. Business Analyst – Mumbai January 2010 – July 2011
ICICI bank.com offers the complete set of personal, corporate and Non-Resident Indian (NRI) banking features, all at the same portal. Functionalities like Online account checking, money transfer etc. ICICIdirect.com offers rich content on mutual funds bonds, stocks, options and helps you take informed decisions. The key objective was to provide the Indian investor with mutual fund products to suit a variety of investment needs and to develop a solution that captured all aspects of customers' investment holdings, liquidity needs, and future goals based on life stages and events. Developed, maintained and enhanced the clients' portfolio management system within Wealth Management Support Organization as a Business Analyst in web portal system online banking
Served as a liaison between business team and the project team by creating user stories
Participated in the identification, and documentation of business requirements including the applications support
Collaborated with development architect and the business to develop both high-level and detailed application architecture to meet the business needs
Designed and developed Use Cases using UML modeling techniques such as Use Case Diagrams, Activity Diagrams and Sequence Diagrams
Assisted the Project Manager in setting realistic project expectations and in evaluating the impact of changes on the organization and plans accordingly
Prepared custom reports and performed SQL query, data analysis and verification
Involved in testing on all stages of System Development Life Cycle (SDLC)
Developed test scenarios and implemented test plans
Environment: Agile, MS Word, MS Excel, MS PowerPoint, MS Visio, MS Access, Quality Center.
Pursuing PMBA from Campbellsville University of Kentucky Accepted graduation 2020 (GPA 2.3)
Completed post graduate diploma from Northeastern University of Boston with GPA 3.4 in May 2017
Completed B.sc from University of Mumbai with GPA 3.0 in April 2009
Reference available upon request