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Project Analyst

Jamaica Plain, Massachusetts, United States
April 25, 2019

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Mayura Shekatkar

Boston, MA ***** 857-***-**** @


6+ years of experience as Senior Business Analyst hands-on in managing large scale complex IT projects.

Versatile experience working with clients across multiple sectors in Retail, Banking & Insurance.

6+ years of experience in JIRA, TFS, Wiki Confluence, XML.

Hands on experience in Creating User stories in A3 Method.

Efficient in preparing Business Requirements Document (BRD), Functional Requirements Document (FRD)/ Systems Requirements Specifications (SRS), Use Cases, and Test Case.

Proven ability in client-engagement, onsite co-ordination and leading globally distributed teams.

Experience in facilitating Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint Application Development (JAD) sessions with IT Groups and Conflict Management with Project team members.

Skilled in identifying, documenting, analyzing and review of business requirements towards new system implementations and enhancement.

Experienced in working within Waterfall and Agile environment and proven track record of delivering projects based on these methodologies.

Expertise in working with range of Microsoft Suite such as Microsoft Project, Excel, Visio, Power Point, Word.


Documents & Processes

MS Projects, BRD, Use Cases, UML diagrams, UAT Test plans & cases, BPMN, SharePoint, ALM, Target Process.




Agile, Waterfall, UML, RUP, Lean Principles


MS Office suite, MS Project, MS Visio, Axure, Balsamiq, Scrum

Operating Systems

Windows XP/7/8/Vista, Linux, Windows 10

Reporting Tools

Tableau, Crystal Reports, SQL Server Reports, MS Office Suite, Confluence


Efron Consulting Inc – Quincy, MA June 2017 – Till date

1.Client: Santander Bank – Sr. Business Analyst July 2018 – Till date

Santander bank is one of largest banks in the United States and Spain that provides several financial services to its customers including online banking and mortgage services. For easy access to their online banking services which includes fund transfer, Bill pay and WF Sure-pay. This project involved creating and maintaining an online portal where users can access their account information and use Santander services to which they are subscribed. The application's web interface was a full-fledged solution for client's daily banking needs from checking accounts to money movement. New enhancements were made to Accounts View, Bill Pay, Money Movement and Alerts features.


Determine project scope and deliverables in accordance with the user supplied requirements while keeping in mind the senior management business strategies.

Preparation of Business Requirement Document (BRD's) on various new and enhancement project

Interviewed SMEs and Stakeholders to get a better understanding of client business processes and gather Business requirements

Coordinated with QA and Developers for Business Requirement Clarification

Perform a constant backlog refinement with the new user stories and defects in JIRA

Experienced in techniques such as SPRINT planning, Product Backlog management, Agile estimation, daily SCRUM, Sprint summary report, Sprint review/retro meetings etc.

Partnered with various administrative, client, engineering, vendor, and support teams to address and resolve business issues

Developed best practices for pipeline management and call strategies/training materials for sales reps as well as tracking measurements for department-wide and individual performance

Facilitated requirements gathering sessions for business needs, and helped deliver by developing the functional design document, including UI/UX design

Coordinated with the PMO group in defining timelines & schedules for the project and maintained/monitored project progress status using MS Project

Conducted User Acceptance Testing (UAT) with the stakeholders and business users, fixed the discovered issues.

Environment: Agile, JIRA, MS Word, MS Excel, MS PowerPoint, MS Visio, MS Access, SQL, Quality Center

2.Client: Toys R US – Sr. Business Analyst – Framingham, MA June 2017 – June 2018

Toys are US was very famous retail chain which specialized in kids apparel and toys. Company has helped in donating $103 millions to children charities. I was supporting their store application for apparel tracking and online purchase services. Also, coordinated with their technical team and other stack holders for business process improvement.

Interacted with business users to prepare and update business requirements

Analyzed project progress with respect to timely identification of concerns or issues that could impact the project

Prepared and led weekly operations and management meetings with client management teams

Established project governance and a work breakdown structure involving department executives

Established and maintain a communication plan involving all the project stakeholders

Analyzed and assisted with tracking and reporting expenses, hardware/software costs, and program budgets

Collaborated with Subject Matter Experts (SMEs) across different functional and management levels to diagram cross functional business processes

Led User Acceptance Testing (UAT) of final IT infrastructure and software development deliverables through iterative evolutions

Environment: Agile, Scrum, MS excel, MS Power Point, MS Visio, MS Access, SQL, Quality Center

Capgemini India Pvt. Ltd – India June 2013 - August 2016

1.Client - Zurich Farmers Insurance – Sr. Business Analyst (Offshore) August 2015 – August 2016

Farmers Insurance group is a leading insurance company based in USA with its headquarters in Los Angeles, California and insuring over 41 states. It deals with different Line of Business – AUTO (Personal Vehicles Insurance), FIRE (Home or Personal property damaged by Fire), IBOP, HBOP etc. The Farmers consists of two applications known as APPS and FPPS in 3 tier Architecture based on Web & Mainframe Application.


Collaborated with Stakeholders on Business Requirements Document

Assigned tasks among development team monitored and tracked progress of project following agile methodology

Created Software Requirement Specifications Document (SRS) and Functional Requirement Document (FRD) based on RUP and Agile framework

Prepared and analyzed the existing architecture and performed Gap Analysis. Created workflow scenarios, designed new process flows and documented the Business Process and various Business scenarios and activities of the Business from the conceptual to procedural level.

Extensively worked on MS Visio for creating UML diagrams like Use Case Diagrams, Sequence Diagrams, Activity Diagrams, Business Flow Diagrams and Data Flow Diagrams for project documentation

Maintained the requirement Traceability matrix (RTM) to track the coverage of Requirements

Created and maintained user account profiles and passwords, ensuring company-wide security

Created training materials to ensure proper understanding of the new features. Involved in preparation of the test data required for executing test cases.

Environment: Agile, Windows XP/200, SQL Developer, MS Visio, VSAM, JCL and Quality Center 11

2.Client - BNP Paribas Bank – Business Analyst- (Offshore) July 2014 – July 2015

BNP Paribas is a leading bank in Brazil and Netherlands. Working as a business analyst for Quality Assurance Team for Mobile and web application.

Analyze the client’s organization for alignment with the access certification tool

Get device logs for web service calls and map with the UI data

Collaborate with the application SME’s to review the user stories and create new based on new requirements

Track and update the latest status of the application development on various devices

Develop and maintain a Dashboard on the weekly migration status for the project

Run analysis on both Simulators and Real devices based on the Device Priorities

Mapping and masking sensitive customer specific data in both Device log XML

Environment: Agile, Scrum, MS Visio, MS Power point, MS access, MS excel, JCL, Scrum, Quality center

3.Client – Dmart (Avenue Supermart ltd)– Business Analyst - Mumbai June 2013 – June 2014

Dmart is very famous consumer goods chain with headquarter in Delhi, India. They have 45 retail stores in India and expanding business in logistic and supply chain management. I was mainly responsible for creating faster billing process to reduce billing time for the customers. Also, helping the logistic team to maintain inventory in system and make sure software runs efficiently

Created a prospective client database for the company to target more business

Developed business architecture using requirements such as scope, processes, alternatives, and risk

Created and implemented a streamlined electronic filing process, eliminating departmental use of paper files

Coordinated deliverables and shipping logistics by incorporating and controlling business processes

Managed the product's entire lifecycle and developed online and offline marketing strategies and benchmarking

Created financial reports and managed to spend

Monitored and controlled job cost process and tracked expenses, increasing sales and profits by 30%

Researched customer income and spending, identifying high growth markets for clients

Ensured all departments are well informed about project requirement to with daily meetings

Environment: Agile, SQL Developer, MS Visio, MS Power point, JIRA, Tealo, Quality center

ICICI Bank - Jr. Business Analyst – Mumbai January 2010 – July 2011

ICICI offers the complete set of personal, corporate and Non-Resident Indian (NRI) banking features, all at the same portal. Functionalities like Online account checking, money transfer etc. offers rich content on mutual funds bonds, stocks, options and helps you take informed decisions. The key objective was to provide the Indian investor with mutual fund products to suit a variety of investment needs and to develop a solution that captured all aspects of customers' investment holdings, liquidity needs, and future goals based on life stages and events. Developed, maintained and enhanced the clients' portfolio management system within Wealth Management Support Organization as a Business Analyst in web portal system online banking


Served as a liaison between business team and the project team by creating user stories

Participated in the identification, and documentation of business requirements including the applications support

Collaborated with development architect and the business to develop both high-level and detailed application architecture to meet the business needs

Designed and developed Use Cases using UML modeling techniques such as Use Case Diagrams, Activity Diagrams and Sequence Diagrams

Assisted the Project Manager in setting realistic project expectations and in evaluating the impact of changes on the organization and plans accordingly

Prepared custom reports and performed SQL query, data analysis and verification

Involved in testing on all stages of System Development Life Cycle (SDLC)

Developed test scenarios and implemented test plans

Environment: Agile, MS Word, MS Excel, MS PowerPoint, MS Visio, MS Access, Quality Center.


Pursuing PMBA from Campbellsville University of Kentucky Accepted graduation 2020 (GPA 2.3)

Completed post graduate diploma from Northeastern University of Boston with GPA 3.4 in May 2017

Completed from University of Mumbai with GPA 3.0 in April 2009

Reference available upon request

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