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Customer Service Project

San Diego, California, United States
April 25, 2019

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Vijaya Lakshmi

Healthcare Informatics

Ph: 858-***-****


Dynamic professional completing a Master’s Degree in Health Care Informatics seeking a position in health care informatics. Utilizing information technology to improve health care systems and developing tools and processes to achieve high level of patient care.


1+ years of experience with Electronic Health Records.

Completion of Electronic Health Record Scribe training

Excellent communication and customer service skills

Strong database management experience: Oracle, SQL.

Good project management experience: Microsoft Project Management,

Experience in flowchart maker: Microsoft Visio.

Strong programming skills: experience with C and C++

Excellent Functional Testing skills: QTP, Win Runner.

Experience with Performance Testing Tools: Load Runner.

Enterprise with developing enterprise web tools: Java, J2EE.

Experience with multiple Operating Systems: MS Windows NT / 95 / 98 / 2000 / 2003 / XP/7/10.


Pursing master’s in Health Care Informatics from University of San Diego.

Bachelors of Technology in Computer Science Engineering from Jawaharlal Nehru Technology University, India.


ISTQB Certified: International Software Testing Qualifications Board.

CPR Certified: Successfully completed training and attended the exam.

EMR: Cerner Competency Certified.


California Department of Corrections and Rehabilitation (CDCR) Sep 2018 – Present

San Diego, CA

Durable Medical Equipment (DME) Lean Six Sigma Project.


California Correctional Health Care Services (CCHCS) is responsible for providing a community standard of health care to California’s inmate-patient population across 35 institutions statewide. At CDCR, the current process for Durable Medical Equipment (DME) procurement, replacement, distribution, tracking, and updates to various technological platforms is disjointed resulting in non- compliance in issuing DME. This problem exists state wide. This project aims to improve patient care by eliminating out of compliance DME issuance and free up wasted resources that result from the current DME process.

Involved in Lean Six Sigma project for timely issuance of durable medical equipment to increase patient safety.

Followed DMAIC methodology (Define, Measure, Analyse, Improve and Control) problem solving events to drive improvements.

Thorough understanding of all DME orders entered by Primary Care Provider (PCP).

Utilized Cerner Power Chart to extract DME order information details.

Conducted defect study for same day and 90-day DME issuance to the patient using the Cerner Power Chart.

Exported patient records data from Cerner prod to excel.

Completed Process Step Time Analysis to understand which process steps are consuming the largest amount of time.

Collected time stamp data on various steps of the order/procurement/delivery process.

Created queries to calculate the no. of days taken to issue DME to the inmate patient in excel.

Ensured the DME order process are in compliance with CCHCS policies and procedures.

Sharp HealthCare– San Diego, CA Feb 2017 – Sep 2017


Under the supervision of Sr. Clinical Informaticist, my duties include the following:

Examining the power forms in Cerner

Performed User Acceptance Testing for all the Cerner power forms which include Outpatient Nutrition Education in Sharp Healthcare.

Involved in ICU-IPOC project (Inter-disciplinary Plan of Care). The main goal of this project is to increase employee satisfaction scores and decrease the time spent on documenting patient. ICU-IPOC project is expected to go-live in Jan 2018.

Culture of Life Family Services – San Diego, CA Aug 2016 – May 2017

Medical Scribe

Received training as EHR scribe using e-clinical works.

Entering information into the patient’s Electronic Health Record (EHR) as directed by the provider using e-clinical works.

Documented the treatment plan in each patient’s EHR as directed by the provider.

Assisting Providers with referrals, discharge patient instructions.

Hospital Compare Data – San Diego, CA

DBMS (SQL) Term Project

Hospital Compare is a consumer-oriented database that provides information on the quality of care hospitals are providing to their patients. This information can help consumers make informed decisions about health care. Hospital Compare allows selecting multiple hospitals and directly compare performance measure information related to surgery, heart attack, heart failure, pneumonia, and other conditions. Hospital Compare is created by CMS in collaboration with organizations representing consumers, hospitals, doctors, employers, accrediting organizations, and other federal agencies. This paper reviewed claims data provided by the CMS (Centers for Medicare and Medicaid Services).

Created Hospital Compare database using a total of four tables.

Created Queries using Microsoft access to extract data from the access database.

Generated reports for top 10 Medicare spending hospitals, average score by score type, no. of hospitals from every state that reported complications and listed hospital name, city, state, score type and their corresponding score.

Srisys - Pleasanton, CA Aug 15 – Present

IT Keysource Inc – Jacksonville, FL Aug 09 – July 15

Tammina Software Solutions – INDIA Feb 08 – Aug 09

Sr. IT Technical Recruiter

Complete Recruitment Life Cycle Management

Interface with teams for ascertaining manpower reqs & direct initiatives like head hunting, job portals, references, networking etc. for sourcing quality candidates within the least time.

Symbiosys Technologies - INDIA Oct 06 - Jan 08

Software Test Engineer

Cambridge HealthCare is a leading provider of quality healthcare professionals for Temporary as well as Permanent positions in USA. Offers Nurses & Allied Healthcare professionals that represent Competence, Professionalism, Flexibility and Diversity covering a broad range of clinical specialties.

·Design of Test case based on functional requirement.

·Automated and executed the test scripts using QTP.

·Performed functionality testing, system testing, and regression testing.

·Logging & Tracking the bugs found during testing using internal bug tracking tool.

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