Administrative Assistant Customer Service

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Simran Bains

Cityscape Drive, Calgary, Alberta T2N 0P3

587-***-**** **********@*****.***

Analytical and detail-oriented in coordinating, planning and supporting daily operational functions. Offering expertise in delivering office and administrative support by applying strong organizational, technical, communication and customer service skills. Outstanding communicator and team leader with strong interpersonal skills.

• MS Office proficiency

• Recordkeeping strengths

• Cash handling

• Powerful negotiator

• POS systems expert

• Complaint resolution

• Training development aptitude

ADMINISTRATIVE ASSISTANT 03/2018 to 04/2019

Dbuilders - Calgary

• Provided administrative services, including phone and email correspondence Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.

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• Improved customer retention ratings through efficient problem resolution. Minimized customer service burden on office staff by directing callers, receiving packages and scheduling appointments.

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Conducting preliminary screening of the reviewed resumes to identify eligible applicants and coordinated interviews.

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• Organized all new hire, security and temporary paperwork.

• Kept detailed records of employee vacation days, sick time and personal days off. Devised systems of organizing records, contracts, agendas and reports to maintain order and improve information tracking.

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CUSTOMER SERVICE ASSOCIATE 06/2017 to 02/2018

The Source - Calgary

Modified and refined offerings and operational practices to meet changing customer requirements.

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Compiled feedback from customers and submitted recommendations to management regarding sales processes, promoting satisfaction in future interactions.

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Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.

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Conferred with customers about the purchase concerns and desires, quickly understanding issues and applying personal expertise and company practices to resolve problems and drive sales.

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• Coordinated and tracked materials movements to and from customers

• Assisted sales associates by offering well-qualified support to address different issues. Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.

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• Reduced downtime and resolved issues in customer sales and support. CORPORATE HUMAN RESOURCE MANAGER 07/2015 to 03/2017 NRB Group - Vasco da Gama, GA

Discussed all employment aspects with prospective employees, including expected tasks, compensation and policies, to promote clarity from day one.

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• Reviewed job applications to identify, vet and recommend optimal candidates.

• Facilitated all new employee orientations to foster a positive team attitude.

• Followed up with notable applicants sourced via pipelines, events and job fairs.

• Wrote job descriptions with detail and accuracy.

• Scheduled interviews with potential hires.

• Utilized social media sites to recruit new employees. ASSISTANT PROFESSOR 07/2012 to 05/2015

Don Bosco College - Panaji, GA

• Selected material relevant to each course of study and presented in engaging fashion. Created syllabus and instructional plans for each class session in accord with the stated course objectives.

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Utilized innovative methods of instruction, including video, interactive class activities and discussions to present course material.

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• Advised students regarding academic coursework and degree options.

• Developed exams to properly gauge information retention and student performance.

• Organized grade records to increase reference speed.

• Met with parents to resolve conflicting educational priorities and issues. RECRUITMENT SPECIALIST 02/2011 to 06/2012

IBM Technology - India

• Expertised in Recruitment Life Cycle from Sourcing to Selection

• Posted jobs to appropriate job boards, referral portal and social media. Effectively reviewed candidate resumes and job applications. Conducted pre-screening discussion with the candidate to check fitment against the job requisition.

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• Organised interview as per the process and coordinate. Collated candidate evaluation data and complete the offer process for selected candidate(s).

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• Closed positions within the defined turn-around-time Introduced new ways of keeping offered candidates engaged to have a better offer to joinee ratio.

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• Effectively handled all communication – with prospective candidates ADMINISTRATIVE ASSISTANT 05/2009 to 02/2011

Organizing Committee Of Commonwealth Games - India Created and maintained processes for administrative operations to improve accuracy and efficiency.

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Entered and sorted data accurately after establishing data entry priorities and procedures.

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• Created and implemented standard operating procedures for records handling.

• Screened applicant resumes and coordinated both phone and in-person interviews.

• Organized all new hire, security and temporary paperwork.

• Kept detailed records of employee vacation days, sick time and personal days off.

• Organized and replenished office supplies to maintain team efficiency. EDUCATION

Rayat Bahra University - India Bachelor of Science Computer Engineering, 2006

THAPAR UNIVERSITY - Patiala, PB MBA

IT And HR, 2009

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