SKILLS:

•Project Management

•Experienced Supervisor

•Account Management

•Bookkeeping

•Customer Service

•Proposal Writing

•Social Media

•Event Planning

PROFESSIONAL EXPERIENCE:

SchoolCity Inc., Santa Clara, CA

Project and Implementation Manager, February 2016 – August 2017

•Functioned as a project manager for sales proposals, monitored and tracked deliverables and project milestones, oversaw project personnel, and ensured that the team met milestones in a timely manner.

•Provided detailed, written responses to Request for Proposals from school districts regarding Software as a Service (SaaS) and developed project plans based on proposals once selected as a vendor

•Provided implementation support and management for all new school districts purchasing software, ensuring that all milestones were met in a timely manner

•Planned and executed users’ group events in Arizona, California, and Georgia

Learning Plus Associates, Rancho Cucamonga, CA

Senior Account, Data, and Project Manager, October 2007-February 2016

•Functioned as a project manager for a curriculum content review project, by tracking and assigning content editor and proofreader responsibilities and tracking hours and deliverables for payroll

•Utilized Microsoft CRM to run reports, enter data, process orders, create quotes, track email, and update customer information

•Assisted in creating a positive corporate image with supporting businesses

•Trained all new account managers for the department, as well as support staff

•Supervised Account Management team under the Executive Director of Client Solutions

•Audited invoices from vendors and input into QuickBooks; worked with supporting companies to resolve invoice discrepancies

Loma Linda University Health Care, Loma Linda, CA

Access Counselor, June 2006-October 2007

•Scheduled appointments for various clinics at LLUHC

•Dr2Dr: Coordinated training for Dr2Dr calls, checked that surveys are done for the physicians to ensure quality service and was a contact person for questions regarding algorithms and paging

•Physician Referral: Composed emails for Physician Referrals through the web, edited and ensured that all the information within the Physician Referral guide was correct and assisted prospective patients with finding the correct physician that will accept patients with their diagnosis

•Assisted with running reports for quality management, as well as letters and labels for the daily marketing fulfillment the department sends out

EDUCATION:

University of California, Riverside

Bachelors Degree, History

COMPUTER EXPERIENCE Software Proficiency: Microsoft Office, Adobe, QuickBooks, InDesign, and various office suite and internet applications and databases including Microsoft Dynamics CRM and SalesForce.

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