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Customer Service Manager

Location:
Aurora, Colorado, United States
Posted:
April 25, 2019

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Resume:

**** * ********* ** #***

Aurora, CO *****

Javier Gonzales

Phone 720-***-****

ac87nl@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Aramark Healthcare

Technologies March 2017-

Present

Senior Director of Clinical

Engineering Englewood, CO

● Managed budget, service contracts, parts, vendor service and equipment inventory, equipment PM’s

& staff.

● Maintained and executed budget making profit in

each year even after major budget cuts

● Strategically adjusted departments’ activities,

policies and practices to meet or exceed key

performance metrics and customer satisfaction goals

● Conducted audits ensuring all required inspections and documentation are accurate

● Ensured compliance with all Medical standard

requirements; with local, state, federal and

provincial regulatory agencies (JCAHO, DNV etc..)

● Maintained associate relations through regular

department meetings; maintained on-going

interaction; keeps open communication channels

with associates by answering questions and

explaining policies and procedures; monitors

associate morale; and implements or responds to

ideas to improve associate engagement and

enablement.

● Performed management functions of staff

selection, compensation, development, discipline,

performance reviews and/or terminations.

● Coordinated upgrades to obsolete equipment from

start to finish

● Coordinated multiple construction projects

simultaneously.

● Key member of multiple committees EOC, PT

Safety, Ops Council, Alarm Safety Committee,

Crothall Healthcare

January 2015-March 2017

Director of Clinical

Engineering Alice, TX

● Managed budget, service contracts, parts, vendor service and equipment inventory, equipment PM’s

& staff.

● Maintained and executed budget making profit in

each year even after major budget cuts

● Strategically adjusted departments’ activities,

policies and practices to meet or exceed key

performance metrics and customer satisfaction goals

● Conducted audits ensuring all required inspections and documentation are accurate

● Ensured compliance with all Medical standard

requirements; with local, state, federal and

provincial regulatory agencies (JCAHO, DNV etc..)

● Maintained associate relations through regular

department meetings; maintained on-going

interaction; keeps open communication channels

with associates by answering questions and

explaining policies and procedures; monitors

associate morale; and implements or responds to

ideas to improve associate engagement and

enablement.

● Performed management functions of staff

selection, compensation, development, discipline,

performance reviews and/or terminations.

● Coordinated upgrades to obsolete equipment from

start to finish

Renovo Solutions LLC

April 2014-Oct 2014

Biomedical Tech III

Houston, TX

● Repair and maintain Hospital equipment: Philips

monitoring and Telemetry system & modules.

● INF pumps, aspirators, Ventilators, blood warmers Physio monitors and modules, EKG, centrifuge, OR

scopes, freezers, blood/plasma microwaves, tourniquet electrosurgical units, etc.

● Manage equipment status and PM’s, Annual

semiannual etc. & Parts inventory Maintain safety

policies and procedures and guidelines set by hospital. Able to lead team of technicians to be productive and efficient. Evaluate and resolve matters both technical and customer oriented

Benco Dental

Oct 2012-Apr 2014

NM/AZ/CO

Albuquerque, NM

Field Service Rep.

Install, repair and maintain dental equipment

throughout 3 state region

Manage inventory, bill customer

Provide customer service, & satisfaction

Biomedical Tech III

Oct. 2010- Aug 2012

Crest Services/Christus

St.Vincent Santa Fe, NM

● Repair and maintain Hospital equipment: Philips

monitoring and Telemetry system & modules..

● INF pumps, aspirators, Ventilators, blood warmers Physio monitors and modules, EKG, centrifuge, OR

scopes, freezers, blood/plasma microwaves, tourniquet electrosurgical units, etc.

● Manage equipment status and PM’s, Annual

semiannual etc. & Parts inventory

● Maintain safety policies and procedures and

guidelines set by hospital. Able to lead team of

technicians to be productive and efficient. Possess the skills to evaluate and resolve matters both technical and customer oriented

Bio-Medical Tech

III/Manager April 2004 – Oct.

2010

Hill-Rom

Albuquerque, NM

● Repair and maintain all medical equipment: INF.

pumps, PCA pumps, CPM’s, ventilators,

● bi-paps, medical beds, etc.

● Manage personnel of six crew members, contracts and customer service

● Computer skills: Lotus notes, windows excel, Citrix, power point, Microsoft

● Managing of all equipment status such as preventive maintenance certification/documenntation.

● Parts inventory control for all MME

● Repair and maintain all medical equipment: INF

Branch Manager/Bio-Med

March 2002 - April 2004

Pride Medical a co of Mediq/PRN

Albuquerque, NM

● Manage Inventory and branch operations, contracts

● Inventory control, both equipment and parts

● Repair and maintenance of all Mediq equipment

Warehouse Manager/Back-up Driver

Jan. 2001 - March 2002

New Mexico Beverage

Santa Fe, NM

● Load & Unload of Shipping & Receiving Trucks

● Managed Inventory Control Database

● Managed Crew of five

Customer Systems

Engineer Jan. 1999 – Dec.

2000

Lucent Technologies/AT&T/Avaya

● Installation, maintenance and programming of Lucent equipment

● Installed comm. /data wiring and terminated jacks EDUCATION

Phoenix Institute of Technology Phoenix, AZ

● Associates of Applied Science Degree of Electronic Technology, May 1992

● Learned Electronic Schematics

● Soldering electronic components form TVs to

Computer Boards

● Computer troubleshooting and design

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Javier Gonzales Resume



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