Customer Service Manager
Resume:
Aurora, CO *****
Javier Gonzales
Phone 720-***-****
***********@*****.***
PROFESSIONAL EXPERIENCE
Aramark Healthcare
Technologies March 2017-
Present
Senior Director of Clinical
Engineering Englewood, CO
● Managed budget, service contracts, parts, vendor service and equipment inventory, equipment PM’s
& staff.
● Maintained and executed budget making profit in
each year even after major budget cuts
● Strategically adjusted departments’ activities,
policies and practices to meet or exceed key
performance metrics and customer satisfaction goals
● Conducted audits ensuring all required inspections and documentation are accurate
● Ensured compliance with all Medical standard
requirements; with local, state, federal and
provincial regulatory agencies (JCAHO, DNV etc..)
● Maintained associate relations through regular
department meetings; maintained on-going
interaction; keeps open communication channels
with associates by answering questions and
explaining policies and procedures; monitors
associate morale; and implements or responds to
ideas to improve associate engagement and
enablement.
● Performed management functions of staff
selection, compensation, development, discipline,
performance reviews and/or terminations.
● Coordinated upgrades to obsolete equipment from
start to finish
● Coordinated multiple construction projects
simultaneously.
● Key member of multiple committees EOC, PT
Safety, Ops Council, Alarm Safety Committee,
Crothall Healthcare
January 2015-March 2017
Director of Clinical
Engineering Alice, TX
● Managed budget, service contracts, parts, vendor service and equipment inventory, equipment PM’s
& staff.
● Maintained and executed budget making profit in
each year even after major budget cuts
● Strategically adjusted departments’ activities,
policies and practices to meet or exceed key
performance metrics and customer satisfaction goals
● Conducted audits ensuring all required inspections and documentation are accurate
● Ensured compliance with all Medical standard
requirements; with local, state, federal and
provincial regulatory agencies (JCAHO, DNV etc..)
● Maintained associate relations through regular
department meetings; maintained on-going
interaction; keeps open communication channels
with associates by answering questions and
explaining policies and procedures; monitors
associate morale; and implements or responds to
ideas to improve associate engagement and
enablement.
● Performed management functions of staff
selection, compensation, development, discipline,
performance reviews and/or terminations.
● Coordinated upgrades to obsolete equipment from
start to finish
Renovo Solutions LLC
April 2014-Oct 2014
Biomedical Tech III
Houston, TX
● Repair and maintain Hospital equipment: Philips
monitoring and Telemetry system & modules.
● INF pumps, aspirators, Ventilators, blood warmers Physio monitors and modules, EKG, centrifuge, OR
scopes, freezers, blood/plasma microwaves, tourniquet electrosurgical units, etc.
● Manage equipment status and PM’s, Annual
semiannual etc. & Parts inventory Maintain safety
policies and procedures and guidelines set by hospital. Able to lead team of technicians to be productive and efficient. Evaluate and resolve matters both technical and customer oriented
Benco Dental
Oct 2012-Apr 2014
NM/AZ/CO
Albuquerque, NM
Field Service Rep.
Install, repair and maintain dental equipment
throughout 3 state region
Manage inventory, bill customer
Provide customer service, & satisfaction
Biomedical Tech III
Oct. 2010- Aug 2012
Crest Services/Christus
St.Vincent Santa Fe, NM
● Repair and maintain Hospital equipment: Philips
monitoring and Telemetry system & modules..
● INF pumps, aspirators, Ventilators, blood warmers Physio monitors and modules, EKG, centrifuge, OR
scopes, freezers, blood/plasma microwaves, tourniquet electrosurgical units, etc.
● Manage equipment status and PM’s, Annual
semiannual etc. & Parts inventory
● Maintain safety policies and procedures and
guidelines set by hospital. Able to lead team of
technicians to be productive and efficient. Possess the skills to evaluate and resolve matters both technical and customer oriented
Bio-Medical Tech
III/Manager April 2004 – Oct.
2010
Hill-Rom
Albuquerque, NM
● Repair and maintain all medical equipment: INF.
pumps, PCA pumps, CPM’s, ventilators,
● bi-paps, medical beds, etc.
● Manage personnel of six crew members, contracts and customer service
● Computer skills: Lotus notes, windows excel, Citrix, power point, Microsoft
● Managing of all equipment status such as preventive maintenance certification/documenntation.
● Parts inventory control for all MME
● Repair and maintain all medical equipment: INF
Branch Manager/Bio-Med
March 2002 - April 2004
Pride Medical a co of Mediq/PRN
Albuquerque, NM
● Manage Inventory and branch operations, contracts
● Inventory control, both equipment and parts
● Repair and maintenance of all Mediq equipment
Warehouse Manager/Back-up Driver
Jan. 2001 - March 2002
New Mexico Beverage
Santa Fe, NM
● Load & Unload of Shipping & Receiving Trucks
● Managed Inventory Control Database
● Managed Crew of five
Customer Systems
Engineer Jan. 1999 – Dec.
2000
Lucent Technologies/AT&T/Avaya
● Installation, maintenance and programming of Lucent equipment
● Installed comm. /data wiring and terminated jacks EDUCATION
Phoenix Institute of Technology Phoenix, AZ
● Associates of Applied Science Degree of Electronic Technology, May 1992
● Learned Electronic Schematics
● Soldering electronic components form TVs to
Computer Boards
● Computer troubleshooting and design
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