Dena Myers Irving, TX 361-***-**** email@example.com
Accomplished management professional offers extensive experience increasing company profitability in the retail industry. Leverages leadership skills in developing effective teams through recruitment, training, and performance supervision. Recognized for turning around under-producing businesses from losses to gains. Employs strong negotiating abilities to secure compensable results in account collections, customer invoicing, and talent recruitment.
Credit and Collections Team Leadership Data Management Account Reconciliation Team Building Payroll Budgeting Documentation and Control Clerical Support Microsoft Office Customer Service
Pilot Express Grand Praire, Tx 2018
JE Brown Septic Tank Cleaning Corpus Christi, TX 2008-2013
Indexed, cataloged and stored physical records. Oversaw inventory and office supply purchases. Corresponded with clients. Maintained computer and physical filing systems. Performed general office duties, typing, proofreading, filing, sorting and handling incoming and outgoing mail.
Increased company production 60% in less than three months by transitioning from journals to spreadsheets; also changed how accounts were handled and billing process.
Developed contracts for previously serviced clients, which resulted in generating 30% more business and better retention of previous customers.
Performed accounts receivable and accounts payable duties, including invoicing, researching chargebacks, discrepancies and reconciliations.
Prepared and distributed payroll, reconciled account balances and financial documentation.
Dollar General George West, TX 2007-2008
Built a work team by hiring, training on the POS system and sales tactics, and managing eight sales associates, one team leader, and one assistant manager. Scheduled staff and led weekly store meetings. Completed profit and loss performance reports and troubleshot profit loss areas. Counted cash drawers, made bank deposits, monitored security, and handled incidents calmly and professionally.
Implemented a new ordering procedure and identified unsatisfactory work habits to improve process effectiveness.
Re-organized an unproductive store by establishing planograms, cleaning the environment, and making worksheets for employees; efforts increased sales, as store was more comfortable and easier to navigate.
Corrected and educated staff to follow store policies and enable a safer environment for customers.
Alco Duckwall George West, TX 2007
Managed six employees in the Hardline department. Ordered merchandise for the Hardline department, working with over 50 percent of the store merchandise. Handled paperwork and vendor invoicing.
Provided employee oversight, recruiting, training, and employee evaluations.
Contributed to store’s development by orchestrating and teaching staff how to set up planograms and build gondola shelving.
Stripes Convenience Store George West, TX 2002-2007
Managed staff of twelve sales associates, three assistant managers, and six kitchen employees. Responded to customer concerns with friendly and knowledgeable service.
Investigated theft of $1,000 weekly; examined CCTV and within two months replaced employees who had been stealing ~$500 per week.
Increased food sales 40% within two months by having employees moderate food availability and noting peak sales times.
Hired, scheduled, trained, and evaluated personnel in sales, marketing, and POS system.
Reordered inventory when it dropped below predetermined levels.
Completed profit and loss performance reports.
Facilitated weekly employee meetings.
GED, Calallen High School, Corpus Christi, TX