Customer Service Sales
Resume:
Liliya Bulakh
************@*****.***
Regina, SK S4W 0S4
To bring excellent communication and organizational skills to improve efficiency and client experience with strong administrative expertise.
Skills
Typing 45 wpm
Reporting
Communicating with clients
Managing tasks
Developing great Customer Service
Directing clients
Using Excel and Access Software
Answering phone calls
Calling clients
Filing and Editing
Education
Office Administration Certificate Sept 2018 – Apr 2019
Saskatchewan Polytechnic
45 wpm
Excel
Access
Word Processing
Outlook 2016
Sage 50
High School Diploma Sept 2017 – Jun 2018
Sheldon Williams Collegiate
Employment Experience
Associate
Mark’s Warehouse, Regina, SK Dec 2018 - Present
Helping determine pricing, and promotions
Operating cash registers and managing financial transactions
Increasing in store sales
Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
Ensuring high levels of customer satisfaction through excellent sales service
Following and achieving department’s sales goal on a monthly basis
Cashier
Dollarama, Regina, SK July 2017 – Dec 2018
Receiving payments by cash, credit, and debit
Issuing receipts, refunds, credits, or change due to customers
Greeting customers entering establishments
Maintaining clean and orderly checkout areas
Resolving customer complaints
Answering customers’ questions, and provide information on procedures or policies
Stocking shelves and marking prices on shelves
Storefront
Tim Hortons, Esterhazy, SK Apr 2017 – July 2017
Preparing and serving hot or cold beverages
Cleaning and sanitizing work areas
Describing menu items to customers or suggesting products
Providing customers with product details
Receiving payments
Setting up or restocking product displays
Answering customer questions
Associate
The Bargain Shop, Esterhazy, SK July 2016 – Apr 2017
Greeting customers and providing great customer service
Operating cash registers, managing transactions and balancing drawers
Maintaining sales floor appearance
Introducing promotion opportunities to customers
Processing refunds and exchanges
Resolving complaints
Following all store procedures regarding promotions and coupons
References
Jeremy Pedersen
Manager, Mark’s Warehouse
587-***-**** ******.********@*****.***
Robert Jaldon,
Manager, Dollarama
Allan Bray
Program Head, Saskatchewan Polytechnic
****@************.**
Contact this candidate