Liliya Bulakh

306-***-****

ac87n0@r.postjobfree.com

***-**** *********** ***

Regina, SK S4W 0S4

To bring excellent communication and organizational skills to improve efficiency and client experience with strong administrative expertise.

Skills

Typing 45 wpm

Reporting

Communicating with clients

Managing tasks

Developing great Customer Service

Directing clients

Using Excel and Access Software

Answering phone calls

Calling clients

Filing and Editing

Education

Office Administration Certificate Sept 2018 – Apr 2019

Saskatchewan Polytechnic

45 wpm

Excel

Access

Word Processing

Outlook 2016

Sage 50

High School Diploma Sept 2017 – Jun 2018

Sheldon Williams Collegiate

Employment Experience

Associate

Mark’s Warehouse, Regina, SK Dec 2018 - Present

Helping determine pricing, and promotions

Operating cash registers and managing financial transactions

Increasing in store sales

Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service

Ensuring high levels of customer satisfaction through excellent sales service

Following and achieving department’s sales goal on a monthly basis

Cashier

Dollarama, Regina, SK July 2017 – Dec 2018

Receiving payments by cash, credit, and debit

Issuing receipts, refunds, credits, or change due to customers

Greeting customers entering establishments

Maintaining clean and orderly checkout areas

Resolving customer complaints

Answering customers’ questions, and provide information on procedures or policies

Stocking shelves and marking prices on shelves

Storefront

Tim Hortons, Esterhazy, SK Apr 2017 – July 2017

Preparing and serving hot or cold beverages

Cleaning and sanitizing work areas

Describing menu items to customers or suggesting products

Providing customers with product details

Receiving payments

Setting up or restocking product displays

Answering customer questions

Associate

The Bargain Shop, Esterhazy, SK July 2016 – Apr 2017

Greeting customers and providing great customer service

Operating cash registers, managing transactions and balancing drawers

Maintaining sales floor appearance

Introducing promotion opportunities to customers

Processing refunds and exchanges

Resolving complaints

Following all store procedures regarding promotions and coupons

References

Jeremy Pedersen

Manager, Mark’s Warehouse

587-***-**** ac87n0@r.postjobfree.com

Robert Jaldon,

Manager, Dollarama

306-***-****

Allan Bray

Program Head, Saskatchewan Polytechnic

306-***-****

ac87n0@r.postjobfree.com

Contact this candidate