Customer Service Office
Resume:
KAREN HARRIS
**** **** ******, ******, ** *****
*********@*****.***
QUALIFICATIONS
·Experienced and knowledgeable in legal settings, laws, terminology and practices.
·Knowledgeable in MS Office skills.
·Very organized in prioritizing, appointments and deadlines.
·Accustomed to working in fast-paced environments with the ability to multi-task.
·Highly proficient in computer applications and Internet functions.
·Excellent office organizational skills, operation of all office machines, Typing (60WPM), filing and support functions, phones, and basic customer service.
·Team player, excellent communication skills, loyal to company & a hardworking, dependable dedicated employee.
WORK HISTORY
LEGAL SECRETARY
Burnett County District Attorney’s Office 2011-02/2019
Job duties include- Filing criminal complaints, juvenile petitions and revisions, preparing discovery, DPA and DJOC documents, running criminal history, preparing exhibits for trial, preparing detainer paperwork, pulling in reports that were e-referred from the Sheriff’s Department, scanning all documents into Protect and getting reports, narratives and citations ready for the District Attorney to determine charges, corresponding with defense lawyers, pulling files for the court calendar, opening all mail, answering phones, filing notices, ordering office supplies and other tasks as assigned.
CUSTOMER SERVICE - ACCOUNT MANAGER Phoenix Medical Supply 2008-2011
Job duties included: Customer Service, Account Maintenance, Quality Control and insuring insurance protocols are maintained for both customers and company in the delivery of medical supplies throughout the state.
OFFICE MANAGER- CUSTOMER SERVICE- ACCOUNTANT
Nationwide Auto Glass, Inc., 1998-2008
Job duties included: Branch Management, Answering incoming customer calls, Human Resources, Accounts Receivable, Accounts Payable, Cash Management, Bank Reconciliation, Customer Service, Payroll, Invoicing,
Maintaining Office Supplies & Daily management of a 23 Person Outbound Call Center, and scheduling & routing of 11 installers. I am also computer literate in many software applications and hardware troubleshooting.
RECEPTIONIST- ACCOUNTING Lang Builders, Inc. 1996-1998
Job duties included: Answering phones, greeting customers, assisting customers with home option selections, general administrative support functions, bookkeeping, and customer service.
EDUCATION
Hennepin Technical College. Eden Prairie. Architectural Drafting. Degree, 1990- 1992 Normandale Community College. Bloomington, Accounting, Business Math, 1988-1990
New Life Academy, Minneapolis. Highschool Diploma
References available upon request
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