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Manager Customer Service

Valdosta, Georgia, United States
April 25, 2019

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Pamela Beyer

** ******* ****

Lakeland, GA *****

Cell 207-***-****


Masters of Business Administration, Accounting 2014

Capella University, Minneapolis, MN

Masters of Business Administration, Human Resources 2014

Capella University, Minneapolis, MN

Bachelor of Science in Accounting 2011

Capella University, Minneapolis, MN

Employment History

Budget Analyst and Financial Manager 2017-Current

University of Maine

Provide professional support to the Chief Business Officer by processing all budget transfers, adjustments, account reconciliations, and analyzing all workforce planning and budgeting. Assisting in position management for creation/deletion, initial position funding, position budgeting, and making all ongoing funding changes to positions across-the-board, promotion, post tenure, and wage band increases. Assists with developing and preparing of annual revenue and expense budget documents for Educational and General (E&G), Auxiliary Operations, and other fund sources including Gifts of the University. Prepares budget status reports, special projects, and conducts budget variance analysis as needed. Manages accounts payable, payroll budgets, and campus procurement.

Adjunct Instructor 2015-Current

Bryant and Stratton College, Orchard Park, New York

Instruct, teach, challenge, engage and communicate with students in a quality setting course room.

Participate in campus wide initiatives to support recruitment, retention and student graduation goals.

Maintain Skills Assistance, and Administrative contact weekly.

Maintain current knowledge of teaching discipline and field of study.

Participate and monitor curriculum and development process.

Utilize active learning and facilitation, authentic assessment, and portfolio assignments to support the teaching and learning outcomes of the College.

Adhere to and uphold all established operational policies and procedures.

Business Administration Tutor 2016-Current

Eastern Maine Community College

Tutor students in all classes of Business Administration

Business/Finance/Accounting Instructor 2015-Current

Eastern Maine Community College

Teach undergraduate courses in Business, Marketing, and Accounting, and provide effective instruction, advise students, and participate in campus events.

Substitute Accounting Teacher

Brewer High School


Provide effective instruction in the college accounting course for Junior and Senior year high school students, enter grades in Infinite Campus, enter attendance and grade reporting for all students.

Healthcare Representative 10/14-07/15

Romack, Inc. – (Contract Employee with Chamberlin Edmonds and Eastern Maine Medical Center – Bangor, ME

Interviewing clients in a hospital setting to assist the clients in obtaining maximum

benefit coverage.

Completion of applications for state and federal programs (including Health Exchange/Marketplace programs), reviewing medical records and taking all necessary

Adherence to company and legal standards regarding Protected Health Information (PHI), Personal Identifiable Information (PII) and Personnel Transaction Identifier (PTI).

Maintain ongoing communication with government agencies regarding the status of claims.

Provide updates and assistance to hospital personnel and other Chamberlin Edmonds staff as needed.

Maintain documentation of status of claims and client contract on Chamberlin Edmonds and/or hospital computer systems.

Making a determination to take a Federal, State or Local program application based upon medical definition of disability as it relates to body systems and to functions of daily living, and information contained in medical records.

Membership Representative-Marketing

Sam’s Club – Bangor, ME 09/12-09/14

Analyze business reports to find training opportunities and productivity improvements

Initiates associate training and development by identifying training needs; recommending curriculum and methods; and facilitating training sessions with employees in orientation.

A leader for the club associates in training, developing, and leading higher productivity.

Develops and supports membership by developing SOP manuals on Membership benefits, promoting the value of company products and services, processing memberships, upgrades, and credit accounts, and participating in membership events to meet company goals for the whole club.

Provides member service by acknowledging the member; identifying and resolving issues; assisting with purchasing; locating merchandise, promoting products and services; and communicating member requests or issues to management for follow-up and resolution.

Care Attendant

Public Partnerships Limited, Vinton, VA 2011-2012

Provided in-home child care for a child with Downs Syndrome

Provided teaching methods to enhance the learning skills for the child through music, sign language, and physical activities to strengthen physical limitations.

Provided a safe environment at all times to enhance physical, learning abilities.

Regional Secretary 2009

Court Service Unit, Salem, VA

Administrative support for the Regional Director

Prepared power point and excel presentations from collected regional data in preparations for regional meetings.

Greeted incoming clients checking in for their appointments.

Checked inventory for office supplies and ordered office supplies as needed.

Maintained the Human Resource documents for Regional Director.

Medical Records Assistant 2003-2007

Albemarle Mental Health Center, Elizabeth City, NC

Provided administrative support to clinical staff and physicians.

Performed monthly quality assurance review of medical charts,

Processed medical records request.

Assisted the accounting department with journal entries, accounts receivables, and collections.

Deputy Recorder 2003

Boone County Recorder of Deeds, Columbia, MO

Provided administrative office and customer support.

Scanned and verified documents for real estate transactions, deposits, and tax liens

Verified document information, stamped and recorded documents.

Entered applications and issued marriage licenses.

Indexed real estate documents, sorted through mail and verified document requests.

Consumer Relations Representative

Salton/Toastmaster, Inc., Columbia, MO 2001-2003

Member of the Customer Service Team/Representative of the Month (August 2002).

Answered incoming consumer calls for customer service on various products manufactured for a call center.

Data Entry Clerk III 1996-2001

Albemarle Home Care, Elizabeth City, NC

Developed administration marketing strategies and new training procedures for staff and administration.

Operated an eight-line telephone switchboard and served as receptionist.

Data entry for physician orders, processing client billing, and patient information.

Accounts Payable Manager 1994-1996

IXL, A Division of Triangle Pacific Corporation, Elizabeth City, NC

Managed accounts payable, ran reports, set up vendors, processed daily reports, budget summaries and purchase orders, entered inventory, and entered all journal entries for company.

Assisted Office Manager and Plant Manager with budget approvals and purchase orders, scheduled.

Technical Proficiency

Proficiency with Cerner and Siemens, PeopleSoft, and SAS, Advanced proficiency in Microsoft Works, Microsoft Office 2007, 2010, & 2013, including Word, Excel, PowerPoint, and Outlook. Typing Speed 80+ words per minute. Efficient in operating various fax machines, copiers, scanners, calculators, office programs and equipment.

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