Customer Service Assistant
Resume:
NANCY CASTILLO
Toronto, ON M*L 1V3 647-***-**** ********@*******.***
OBJECTIVE
Be part of a company where I can contribute my knowledge, skills and work experience.
HIGHLIGHTS OF QUALIFICATIONS
• Top student in PC Technician at George Brown College
• Strong Computer skills including Microsoft Word, Excel, Power Point, Access, Outlook, keyboarding, Internet and E-mail
• Exceptional problem solving abilities
• Demonstrated ability to deal with phone and email inquiries
• Highly skilled in greeting visitors and directing them to the right person or section
• Able to work independently and as part of a team
• Strong organizational and time management skills – able to meet deadlines
• Dependable, energetic, hard working, detail-oriented professional
• Easy adapt to new environments and situations
EDUCATION
PC Technician May 2018
George Brown College, Toronto, ON
• Set up hardware, installed and configured software and drivers
• Maintained and repaired technological equipment
• Installed well-functioning LAN/WAN and other networks and managed components
Diploma in Criminal Investigation and Organization Security August 2014
Cartago College, Costa Rica
• Processed crime scenes by performing scene recognition, scene documentation and evidence collection
• Documented scenes and collected potential evidences such as physical, specimens, documents, photographs, statements to be submitted to crime lab
• Examined and evaluated evidence for conflicting interpretations and resolve issues
• Drafted detailed investigative reports and be prepared to present evidence to the prosecutor
PROFESSIONAL EXPERIENCE
Receptionist – Physiomed Kennedy November 2018 – April 2019
Toronto, Canada
• Greeted clients as soon as they arrive and connect them with the appropriate party
• Answered the phone in a timely manner and direct calls to the correct offices
• Dealt with bookings by phone, e-mail, letter, fax or face-to-face
• Scheduled and confirmed appointments and maintain event calendars
• Booked appointments based on the treatment
• Copied, filed and maintained paper or electronic documents and records
• Created and manage both digital and hardcopy filing systems for all patients
• Registered new patients as well as retrieved previous treatment records for established patients
• Prepared bills and take payments
• Entered customer data and send correspondence
• Received and answered information about the patients’ medical insurance
NANCY CASTILLO PAGE 2
Immigration Clerk February 2015 – present
Toronto, Canada
• Coordinated paperwork related to applications for Immigration and Citizenship Canada, including visitors’ Visa and Working Holiday Visa
Garcia Household July 2016 – September 2018
Toronto, Canada
• Cared for one boy and one girl, ages 10 and 8
• Prepared meal and snacks for the children
• Transported children to school and other activities
• Responsible for establishing a daily routine including socialization and recreation
• Undertook appropriate creative activities with the children
• Reinforced appropriate discipline for the children
Customer Service – Charle’s Meat May 2015 - January 2016
Toronto, Canada
• Managed store’s fresh meat goods
• Kept shelves stocked accordingly filling organizing facing pricing and tagging products
• Assisted customers providing information on pricing purchases and products
• Kept meat aisles and storage and work areas in clean orderly and sanitized condition
• Experienced with selling and cross selling of meat products
• Greeted customers helping them navigate the store to find products departments and answering questions
Assistant in fingerprinting Department January 2014 - January 2015
Detention Centre Cocori, Costa Rica
• Collected, maintained and processed fingerprints cards
• Updated database in phycology, social work and security department
• Conducted physical inspection of visitors during visits days
Customer Service May 2012 – January 2014
Super Don Paco, Costa Rica
• Ensured fast and friendly service
• Provided information regarding products and services in coherent manners
• Updated and maintained customer database
• Advanced knowledge of office accounting and administration procedures including:
• Received, placed and prepared work orders received manually and electronically ensuring production of high quality and prioritized work orders according to specified deadlines
• Assembled original document masters received in a variety of formats (hard copy, USB memory stick, email or network origin). Programed jobs specifications and completed printing in a timely fashion
COMPUTER SKILLS
• Excellent with Microsoft office products including Word, Excel and PowerPoint
• Excellent obtaining information and data through internet and email applications
REFERENCES AVAILABLE UPON REQUEST
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