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Customer Service Assistant

Scarborough, Ontario, Canada
April 25, 2019

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*** ******** ****

Toronto, ON M*L 1V3 647-***-****


Be part of a company where I can contribute my knowledge, skills and work experience.


• Top student in PC Technician at George Brown College

• Strong Computer skills including Microsoft Word, Excel, Power Point, Access, Outlook, keyboarding, Internet and E-mail

• Exceptional problem solving abilities

• Demonstrated ability to deal with phone and email inquiries

• Highly skilled in greeting visitors and directing them to the right person or section

• Able to work independently and as part of a team

• Strong organizational and time management skills – able to meet deadlines

• Dependable, energetic, hard working, detail-oriented professional

• Easy adapt to new environments and situations


PC Technician May 2018

George Brown College, Toronto, ON

• Set up hardware, installed and configured software and drivers

• Maintained and repaired technological equipment

• Installed well-functioning LAN/WAN and other networks and managed components

Diploma in Criminal Investigation and Organization Security August 2014

Cartago College, Costa Rica

• Processed crime scenes by performing scene recognition, scene documentation and evidence collection

• Documented scenes and collected potential evidences such as physical, specimens, documents, photographs, statements to be submitted to crime lab

• Examined and evaluated evidence for conflicting interpretations and resolve issues

• Drafted detailed investigative reports and be prepared to present evidence to the prosecutor


Receptionist – Physiomed Kennedy November 2018 – April 2019

Toronto, Canada

• Greeted clients as soon as they arrive and connect them with the appropriate party

• Answered the phone in a timely manner and direct calls to the correct offices

• Dealt with bookings by phone, e-mail, letter, fax or face-to-face

• Scheduled and confirmed appointments and maintain event calendars

• Booked appointments based on the treatment

• Copied, filed and maintained paper or electronic documents and records

• Created and manage both digital and hardcopy filing systems for all patients

• Registered new patients as well as retrieved previous treatment records for established patients

• Prepared bills and take payments

• Entered customer data and send correspondence

• Received and answered information about the patients’ medical insurance


Immigration Clerk February 2015 – present

Toronto, Canada

• Coordinated paperwork related to applications for Immigration and Citizenship Canada, including visitors’ Visa and Working Holiday Visa

Garcia Household July 2016 – September 2018

Toronto, Canada

• Cared for one boy and one girl, ages 10 and 8

• Prepared meal and snacks for the children

• Transported children to school and other activities

• Responsible for establishing a daily routine including socialization and recreation

• Undertook appropriate creative activities with the children

• Reinforced appropriate discipline for the children

Customer Service – Charle’s Meat May 2015 - January 2016

Toronto, Canada

• Managed store’s fresh meat goods

• Kept shelves stocked accordingly filling organizing facing pricing and tagging products

• Assisted customers providing information on pricing purchases and products

• Kept meat aisles and storage and work areas in clean orderly and sanitized condition

• Experienced with selling and cross selling of meat products

• Greeted customers helping them navigate the store to find products departments and answering questions

Assistant in fingerprinting Department January 2014 - January 2015

Detention Centre Cocori, Costa Rica

• Collected, maintained and processed fingerprints cards

• Updated database in phycology, social work and security department

• Conducted physical inspection of visitors during visits days

Customer Service May 2012 – January 2014

Super Don Paco, Costa Rica

• Ensured fast and friendly service

• Provided information regarding products and services in coherent manners

• Updated and maintained customer database

• Advanced knowledge of office accounting and administration procedures including:

• Received, placed and prepared work orders received manually and electronically ensuring production of high quality and prioritized work orders according to specified deadlines

• Assembled original document masters received in a variety of formats (hard copy, USB memory stick, email or network origin). Programed jobs specifications and completed printing in a timely fashion


• Excellent with Microsoft office products including Word, Excel and PowerPoint

• Excellent obtaining information and data through internet and email applications


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