A dedicated, client oriented professional with extensive experience in Customer Service and A/R
Billing and Collections experience - negotiating to help customers form strategies for payments
Proven ability to analyze and record financial data in an organized, accurate and timely manner
Recognized for ability to manage sensitive cases with clients, staff and internal departments
Proficient in Meditech, B/AR; Smartstream; MS Excel (v lookups, pivot tables), Word, Outlook; QuickBooks
MS4 & RCM, Soarian Clinical & Sovera (medical)
Holland-Bloorview Kids Rehabilitation Hospital, Clinical Technology Jan 2017 - Present
Purchasing and Billing Administrator (2017-Present)
Assist in obtaining funding (ADP, client and/or 3rd party) for client devices
Ensuring estimates completed correctly,
Processing, submitting, correcting, resubmitting and following up on funding claims
Creating and maintaining updated client financial files
Processing invoices/credits using POSoft and Meditech including ADP e-billing submission
Processing payments for dispensed items, obtaining client signatures for proof of delivery
Shipping devices to clients
POSoft product database administrator
Perform other administrative duties as required
Provided administrative backup as required including front desk coverage/registering client appointments
St. Michael’s Hospital, AR & Collections (contract) 2015 - 2016
Billing specialist (2015-2016)
Reporting to Manager of AR & Collection
Billing, insured and un-insured patients, using HRCM – Revenue Cycle Management system, using in parallel MS4 – registration system
Preparation of daily invoices and statements, reviewing for duplications
ATB reports and daily collections
Meeting with patients and / or their families (POA) to discuss billing and payment arrangements, following MOH guidelines and regulations
Following up on late payments and installments
Communicating with patients over the phone, patients’ inquiries
Credit Card payments over the phone per patients’ requests
Working directly with CCAC
Working directly with Collection Agency
BAYCREST CENTRE FOR GERIATRIC CARE, FINANCIAL DEPARTMENT 1999 - 2014
Client Financial Analyst (2009 - 2014)
Reported to Controller; supported the Accounts Receivable function by processing accurate billing for Baycrest's Long Term Care consisting of 472 beds and Assisted Living facilities. Provided back-up for Ontario Uninsured Complex Continuing Care Hospital.
Met with clients to review admission packages and related accommodation costs for Long Term Care.
Processed customer credit applications; reviewed and analyzed personal financial information in order to determine eligibility for admission into an Assisted Living facility.
Ensured accuracy in billings and claims using Meditech, B/AR and Smartstream systems.
Monitored customer accounts; prepared monthly AR reports, using Meditech, Excel and Smartstream.
Assisted in the analysis and preparation of financial data required for the year-end audit, using Meditech and advanced Excel spreadsheets.
Followed up on late payments. Collected outstanding receivable balances in a sensitive manner. Created customized payment plans if required.
Assisted in completion of assigned balance sheet account reconciliations.
Responded courteously to client inquiries regarding charges and billing arrangements.
Cash Office (1999 - 2009)
Reported to Controller. Directly responsible for the smooth operation of the facility by managing client relationships and coordinating financial information for the organization. This included processing incoming payments, pre-authorized payments, cash reconciliation, petty cash reconciliation and daily bank deposits. Ensured Accounts Receivable remained up to date and complete.
O’DONNELL INVESTMENT MANAGEMENT (contract) 1999
Special Project Administrator
Reported to the Manager Operations. Responsible for consolidating, opening and closing investment accounts in compliance with industry standards and company policy.
Communicated between departments to avoid duplication and ensure accuracy of accounts.
BMO TRUST COMPANY (contract) 1998
Trust Operation Analyst
Managed financial data for high-end client accounts up to $1 million, which were part of two systems – Nesbitt Burns and BMO. Produced accurate, coordinated client statements.
EDUCATION & PROFESSIONAL DEVELOPMENT
Bachelor of Arts, Economics, York University, Toronto
Industrial Management, Ben-Gurion University, Israel
Customer Service Representative Training, CIBC Training Center, Toronto