Sales Manager
Resume:
Wendy Johnson
*************@*****.***
Education:
August 2004 - December 2009 Lincoln University, Jefferson City, MO Bachelor of Science in Business Administration
August 1997 - 1999 Linn State Technical College, Linn, MO Associate Degree of Applied Science
Work Experience:
Becker Marine – Office Administrator Webster TX November 2015 – April 2019
Sales/Marketing/Vendor Project Management/HR Manager
Provide service to customers related to cruise ships, vessels and military ships
Follow through on maintenance agreements with customers
Prepare service representatives documentation and preparation for visiting ship yards accounts
Prepare materials describing procedures and standards for USA office
Conduct orientation for new employees, scheduled employee training sessions
Assist with monthly sales meetings
Manage sales and service office needs
Scan and process monthly sales reps contacts information in CRM
Process AP, Commission invoices
Assisted in trade shows
Manage day to day operations
Roark Tools Gulf South – Office Administrator Pasadena TX April 2013 - November 2015 Sales Manager/HR/Project Management
Managed Sales account managers
Managed projects and vendor accounts
Visited job sites
Responsible for invoicing and purchase orders
Prepared all expense reports for sales reps
Provided management oversight of HR policies and procedures
Keep management and staff advised of new regulations and company policies related to HR;
Advised associates and management on the interpretation of policies, programs, procedures, and applicable laws and regulations; guide management in performance management and general HR issues.
Analyzed and provided advice to supervisors and managers on methods and approaches to resolve associate work problems; as directed, conduct associate counseling and disciplinary procedures.
Coordinate monthly team building meetings & training
Tracked PTO an time cards
Conducted new hire and benefits orientation
Developed and execute the company's business strategies in order to achieve the goals of the board and shareholders;
Prepared and implement comprehensive business plans to facilitate achievement by planning cost-effective operations and market development activities;
Established recruitment requirements by studying organizational plans and objectives; meeting with managers to discuss needs;
Built candidate sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits; making presentations; keeping rapport;
Determined the applicant's job description and job qualifications;
Attracted applicants by placing job advertisements; contacting recruiters, using newsgroups and job sites;
Determined applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements;
Evaluated applicants by discussing job requirements and applicant qualifications with managers;
Interviewed applicants on a consistent set of qualifications;
Managed day to day operations
Clear Lake Family Physicians – Practice Office Manager Clear Lake TX January 2012- April 2013
Office Management/Marketing/HR Manager
Managed employees
Managed EMR system
Coordinate office supplies, schedules of employees, managed front office
Developed strategies, formulating budgets and dealing with daily operations
Responsible for marketing to expand the practice
Coordinated, direct, and supervised various elements of a medical facility
Designed patient services or implement work policies for employees
Managed daily interactions with employees and patients
Ensured that appropriate documentation for clinic/physician's office is prepared, maintained and/or distributed to ensure accurate records
Evaluated staffing needs, completes forms to replace and/or obtain needed personnel, interviews to maintain optimal staffing. Screens and selects best qualified applicants and over sees their orientation
Trouble shoot refers and/or takes action to resolve problems concerning patient accounts, building maintenance, medical records, and/or other problems to maintain efficient operation of the clinic/office
Oversight of daily financial close out
Oversight of employee vacation time, sick time, productive and non-productive paid hours to support personnel payroll
Developed work schedules and monitors clinic/office personnel to ensure that assigned personnel are performing the functions in a productive manner in compliance with policies and expectations
Acted as a liaison between Administration, Physician, and clinic/office staff regarding services, billing activities, employees and/or patient services to ensure effective communication.
Established and maintained office supplies and facilitates the ordering of needed supplies to maintain inventory
Maintained documentation as required by regulatory agencies, policies and procedures
Performed other duties as assigned to meet the practice's needs
Nightingale Home Healthcare Office Administrator/HR/Marketing April 2011 – January 2012
Volunteer Coordinator of Emergency Disaster Plan
Maintain and update the facility’s Emergency Response Plan and Site Security Plan including annual training drills in response to changes in the facility’s operations. Establish, lead and coordinate the facility’s Risk Management Team for annual review of the facility’s overall HS&S program performance including incident reports, safety performance and benchmark standards
Chair of Quality Assurance Improvement committee
Reduced turnover by 15%
Responsible for Recruiting, Interviewing, and Hiring process
Health & Safety Training coordinator
Produce safety meeting presentations and conduct safety training. Provide and maintain documentation for safety meetings for regulatory review and audit purposes
Provided marketing correspondence and training for marketing reps
Called on targeted physicians to promote and educate the use of Nightingale services through one-on-one meetings and presentations, professional education programs and other appropriate means. Responsible for ensuring high levels of call and field productivity for marketing representatives
Responsible for accurately reporting sales activities, testing, territory expenses and submitting written reports as necessary by the deadline set forth and defined by Nightingale of Regional Sales Manager
Spokesperson for HR department and facilitated all HR orientation and training for RN, PT, OT, MSW, HHA, LVN, CNA
Responsible for payroll, mileage reimbursement and quotas met for 12 clinical employees 15 marketing representatives
Ensured that all human resources are in compliance with federal and state laws including OSHA
Administered performance evaluations to ensure that all employee performances are conducted and complete at appropriate times
Ensured that annual TB, physicals, licenses for RN, LVN, HHA, OT, PT and general office employees are current and an background checks are kept up to date
Administrated company benefits, and insurance policy offered to employees
Responsible for inventory of office equipment and ordering office and medical supplies
Missouri Hospice & Palliative Care Association Office Manager February 2010 – April 2011
Marketing/Non-Profit /Vendor Management
Responsible for current or possible exhibitors/vendors/sponsors increased education sales by 10%
Increased vendor contracts by 20%
Renewed 94% of vendor contacts
Responsible for fund raising, processing events, program development, event planning, database programs
Provided support to board members and members of MHPCA
Operated a three day fall regional conference with 363 attendees from 5 states, responsible for booking rooms nights, coordinator of vendors, sponsors and exhibitors; negotiated contracts
Responsible for membership renewal process including invoicing and follow up emails, faxes, calls and mailings
Managed accounts receivable & accounts payable
Responsible for CEU’s applications and processing
Responsible for setting up webinars and seminars
Participated in weekly development meetings; completes and submits activity reports and documentation
Participated in the quality assurance and performance improvement process of the hospice program
Responsible for all HR aspects of organization (hiring volunteers, HR paperwork) training new employees
Responsible for mailings, marketing, pricing, exhibitors, printing, recording of payments, website registration process, issuing all certificates, recording evaluation summaries, hotel review, room setup & contacts and exhibitor set up placement
Memberships
Member of (NAPW) National Association of Professional Women, TWIC Card, Certified Notary
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