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Frisco, Texas, United States
April 25, 2019

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Aparna Thakur


SalesForce Admin/Developer

Professional Summary

Around 6 years of professional work experience in all phases of Software Development Life Cycle (SDLC) which involves requirement gathering, analysis, design, development, Implementation & Enhancement of projects in CRM and platform across multiple industries

Certified SalesForce Administrator

Experienced in analyzing company processes, developing CRM workflows, and adapting applications for business needs and preparing technical documentation, entity relationship diagrams and implementing them to Salesforce Custom Objects, Junction Objects, Master-detail relationships and Lookup relationships

Experienced in creating and implementing Roles (hierarchy), Profiles, Email Services, Page Layouts, Workflow Alerts (and actions), and Approval Workflow

Experience in SFA, API, SOQL, SOSL, Apex Classes, Apex Triggers, Visualforce pages and Integration. Designed custom formula fields, field de pendencies, Validation Rules and search layouts

Hands on Experience in Development using Triggers, APEX classes, Batch Processes, IDE & plug-in, Eclipse with SOQL queries.

Good experience in working on Eclipse IDE with plug-in for writing business logic in Apex programming language

Experienced in building data model by creating apps, tabs, fields with various field types, establishing relationship using Master-Detail, Many-to-Many and Lookup relationship.

Implemented security and sharing rules at object, field, and record level for different users at different levels of the organization

Extensive experience customizing and managing standard apps (lead, case management web-to-lead, Web-to case, Email-to-case) and creating custom apps

Proficient in Data Migration from traditional applications to Salesforce using Import Wizard and Data Loader

Proficient with Sales Cloud, Service Cloud, Marketing Cloud and App-exchange on Salesforce

Hands on experience in working with Data Import Wizard, Apex Data Loader and workbench for Data Management.

Enthusiastic, flexible and project oriented team player with Excellent verbal and written communication skills and leadership skills to develop creative solution for challenging client requirements.

Technical Skills:

Programming Languages

C#, C/C++ and Java

Scripting Languages

Java Script and CSS

Operating Systems

Windows 95/ 98, 2000/ XP

Database Technologies

Oracle9i, MS SQL Server 2012/2008,PL/SQL and MS Access 2000

XML Related Technologies


Other Tools

Microsoft VS, MS Excel and MS Word, Takestock/RCS, Quickbooks, Traverse

Salesforce Technologies

Apex, Apex Classes/Controllers, Apex Triggers, Case Management automation, Workflow and Approvals, Dashboards, SOQL, SOSL, Visual Force (Pages, Component & Controllers), Custom Objects.

Salesforce API Tools

Eclipse IDE, Apex Explorer, Offline Edition, App Exchange Data Loader, constant contact, Hubspot, Exact target, Demand Tool

Work Experience

Flagship, Irving TX Dec 2018 – Till Date

Role- CRM and Sales Process Administrator


Maintains open, professional and collaborative communications between departments and the corporate offices and holds team members accountable to the same.

Serves as project lead for multiple projects, tracks progress and follows through to completion with limited


Using technology for CRM to administer and analyze all data and trend information on sales and sales funnels (familiar with or other CRM platforms is highly desirable)

Work with individual sales reps for maintaining an accurate up to date system

Responsible for developing and distributing needed reports

Engage in the Sales Process to help insure proper steps and approvals are met and maintained

Support the VP of Marketing with analysis and support for marketing initiatives and CRM integration of various marketing platforms

Data Migration from Salesforce to Hubspot.

Setup and configuration of User’s, profiles and access visibility in Hubspot

ATW, Dallas, TX Sep 2018 – Nov 2018

Role-Salesforce Adminstrator


Defined system scope and objectives based on both user’s needs and industry requirements

Support and advocate solution recommendations that align to short and long-term strategic plans and roadmaps

Learn client’s business and industry and developed requirements specifications

Document functional requirements and technical requirements

Participated in feasibility studies, implementations, and new business development

Worked with internal stake holders and deliver the requirements.

Customized Page Layouts for standard and custom Objects and assigning Record types.

Creation and Maintenance of Salesforce Users, Roles, Profiles, and Sharing rules.

Defined OWD to restrict access from users.

Creation of Reports and Dashboards.

Created/Modified Dependent Pick lists, Lookup Fields, Formula Fields, Roll-up Summary Fields, Page Layouts and Record Types.

Created Process Builders, Workflow Rules, Visual flows, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.

Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.

Recommended and documented on integrating and configuring CPQ quoting software which accelerates the sales process and provides an easy-to-use tool for sales reps

Amplify Brooklyn, NY Jan 2018 – Aug 2018

Role-Salesforce Operations Analyst


Works closely with all business unit leadership and executives to conduct needs analysis, requirements gathering and act in an advisory capacity around business process in support of Salesforce ERP

Architects and alternately codes or oversees coding for implementation of custom solutions to support individual teams’ activities in relation to the wider company mission and business requirements

Engages in long term planning of expansion and budget to ensure company needs are met in service of business plan and a diverse user community.

Oversees development and maintenance, as well as integrations of additional tools and systems to

Motivates users and drives strong adoption of Salesforce platform tool to support organizational transactions resulting in better understanding of client base, revenue generation, new business leads and renewals

Implements plans for change management to support business expansion and growth

Works closely with Account and Customer Success Managers, to ensure maximum use of CRM

Worked on Opportunity and Pricebook creation, addition of products to Pricebook using Demand tools. Mass Data Migration, changes and deletion using Demand Tools.

Tools & Technologies:

Classic, Lightning, platform, SalesForce CRM, Visual Force (Pages, Component & Controllers), Visual Work flows, Apex Language, JavaScript, DML statements, SOQL, SOSL, Data Loader, HTML, Chatter, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sandbox data loading, Eclipse IDE Plug-in, Demand Tool.

Shah Software Dallas, Texas July 2017 – Jan 2018

Role -SalesForce Developer


Interact with business users for gathering requirements for Salesforce implementation and documented the Business and Software Requirements.

Working with application packaging and deployment

Developing interactive web-based applications

Developing Visual Force pages, Managed Packages, and integration to other third party solutions in

Experience integrating Salesforce with 3rd party system using web services and app exchange apps

Creating the company profile, set up new users, defined roles and set up public groups, involved in setting up field level access for each custom object created based on the user’s role within the Organization.

Use Data Loader for Data Migration in platform

Use Picklists, Dependent Picklists, and Record Types to enforce data quality.

Creating Tab permissions, Record Type permissions and Field Level Security to implement Component-based security.

Generating Tabular, Summary and Matrix reports to create Standard reports and Custom reports.

Design and modified Approval processes and created Approval steps which used email alerts and field updates.

Working with Approval processes that used Email Approvals and Parallel Approval steps

Creating Many-to-Many relationships and also creating Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.

Tools & Technologies: platform, SalesForce CRM, Visual Force (Pages, Component & Controllers), Visual Work flows, Apex Language, JavaScript, DML statements, SOQL, SOSL, Data Loader, HTML, Chatter, Approvals, Reports, Custom Objects, Custom Tabs, Sandbox data loading,

VolantSoft Technologies Irving, Texas Oct 2014 – June 2017 Administrator


Created and maintained custom objects. Fields, formula, validation rules, workflows, process-builder, and similar salesforce clicks-not-code technologies

Proficient in setting up field level access for each custom object created based on the user’s role within the organization

Created Custom objects to build new application functionality in the

Developed Visualforce page using the extension controller according to the clients’ requirement.

Developed Apex Classes & Triggers to implement the business logic as per the requirements.

Developed Unit test class for Apex class and worked for improving code coverage.

Developed SOQL and SOSL queries to get data from different related objects.

Expertise on migrating data from external legacy system into SalesForce application using Apex Data loader & CSV files.

Worked on various standard objects like Accounts, Contacts, Cases, Opportunities,

Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.

Created new user accounts and configure to fit security needs at the user and organization levels.

Developed Visualforce page using the extension controller according to the clients’ requirement.

Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.

Tools & Technologies: platform, SalesForce CRM, Visual Force (Pages, Component & Controllers), JavaScript, Apex Language, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows.

Maxil Technologies Hyderabad, India Jan 2013 – Sep 2014

SalesForce Developer and Administrator


Involved in SFDC Application Setup activities and customized the apps to match the functional needs of the organization.

Developed various Apex classes, Apex Triggers and Controller classes for various needs in the application.

Developed various Custom Objects, Tabs, Master-Detail, Lookup relations, Formula fields, validation rules.

Created various Roles, Profiles, and Page Layouts and Configured the permissions based on the hierarchy requirements of the organization.

Designed Visual Force pages to add more flexibility and a rich look.

Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects. Adding and deleting picklist values.

Configured Sharing settings to specify the level of access the users have to each other's data.

Implemented Data Loader for loading the data.

Developed several Custom Reports & Dashboards to better assist managers and report folder to provide report accessibility to appropriate personnel.

Developed & Scheduled batch process for administrative task like periodic data cleansing, security setup and workflow update.

Created email templates, approval processes, workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.

Tools & Technologies:

SFDC platform, Workflow and Approvals, Reports, Custom Objects, Tabs, Email Services, Apex Language, Visual Force Pages, Components and Controller, JavaScript, Eclipse IDE Plug-in, Data Loader.

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