Healthcare customer service
Resume:
DENNI TUELLER
**** *. ******* ******, **** Jordan, UT 84088
*********@*****.***
CAREER OBJECTIVE
To obtain a long term position with a dynamic company that utilizes work experience and interpersonal skills and where I can maximize my multilayer of skills and leadership abilities. I am a dedicated team player who can be relied upon to help your company achieve its goals.
EXPERIENCE
United Healthcare January 2018 - October 2018
Scheduling/Customer Service
Worked in a fast paced call center taking inbound calls. Scheduled transportation for patients going to medical related appointments. Prepared quotes for United Healthcare’s Discount Marketplace. Worked closely with medical professionals to obtain medical records or necessary documentation. Explained benefits to patients. Rotech Healthcare/Valley Home Medical January 2016 - June 2017 Customer Service/Billing
Communicate with patients and doctors to perform all tasks related to patient care in a fast paced environment. Maintained knowledge of Medicare and major insurance companies policies and guidelines. Worked closely with healthcare professionals to obtain patients medical records,maintaining a high level of confidentiality. Greeted all patients and visitors, answer a high volume of phones calls. Collecting and updating patient and referral information, insurance verification and pre authorizations. Collected copays and checked paperwork for accuracy, in order to bill. Scheduled appointments for oxygen deliveries, new CPAP setups and oximetry testing. *Maintained database for new oximetry patients. Downloaded all tests related and prepared reports to send. Community Nursing Services September 2012 - January 2015 Flu Clinic Clerk-Seasonal Position
Travel to Schools, Churches and Businesses to set up for the flu shot clinic.Deliver flu shots and hang informational materials. Collect copays, insurance and other documentation from each patient in order to bill. Reconcile the credit cards, cash and check payments.
A-Towing, Inc. December 2005 - December 2013
Owner-Office Manager
Answered all incoming calls, logged information and dispatched drivers. Bookkeeping, accounts payable and receivables. Maintained all new hire files, payroll, monthly billing of accounts and collections as well
as licenses and permits. Created and maintained good relationships with all accounts and clientele.
SourceOne/Orbit Medical March 2003 - December 2005 Patient Care Representative/Billing and Service
Call center environment, inbound and outbound calls from patients needing motorized wheelchairs. Gathered medical history from patients. Worked with doctors and nurses to obtain medical records. Medicare, Medicaid and third party insurance authorization. Promoted to the service department and was responsible for the final approvals. Checked all files for accuracy in order to bill. Recruited new technicians for wheelchair setups or repairs, negotiated pay and made daily schedules of current technicians. Troubleshoot malfunctions with the wheelchairs, maintained customer and technician databases. Maintained inventory.
EDUCATION: GED 2012
TECHNICAL SKILLS
*Typing, Data Entry, Ten Key Proficient in Microsoft Office Suite, Word and Excel, Salesforce, ERP, Quickbooks and Quicken Advanced knowledge of Medical Terminology, Medicare, Medicaid and private insurance guidelines, HIPAA, CPT & ICD 9 & 10 Coding
PERSONAL STRENGTHS
Customer service oriented with exceptional communication skills, both written and verbal. Excels as an Office Manager as well as an efficient and reliable team member. Thrives in a challenging, fast paced environment, adapts easily to change. Self-motivated, detail oriented, works well with all levels of business professionals.
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