Office Store Manager
Resume:
JESSICA WHITE
Belleville ON
************@******.***
OFFICE ADMINISTRATOR
Diploma, Office Administration–Health Services
Certificate, Hospital Ward Clerk
Seeking position to further my career as a office administrator/assistant, with a respected organization that demonstrates dedication to providing high-level of customer care.
CORE COMPETENCIES
Prioritizing Electronic Records
Multi-Line Telephone Inventory Control Client Service Excellence Documentation/Record-Keeping Multi-Tasker
Patient, Empathetic, Compassionate Discretion/Confidentiality
MS Word, MS Excel, MS Outlook and MS PowerPoint
RELEVANT EMPLOYMENT EXPERIENCE
Receptionist-Office Clerk Aug 2018 – Apr 2019
Trent Hills Family Health Team, Campbellford ON
Provided reception support for three large family practices
Handled more than 200 telephone calls per day, ensuring timely response to messages
Coordinated consultations, scheduled, booked and confirmed appointments, set up patient files and maintained current records
Triaged both telephone and walk-in patients according to illness/wound urgency and physician’s availability
Facilitated patient flow by notifying provider of patient’s arrival, monitoring for delays and communicating with patients and clinical staff
Assisted patients in distress by responding to emergencies
Review patient health cards for validity and verified demographic data
Monitor inventory, replenishing medical/office supplies and forms as needed
Process requests for medical records as required
Store Manager Feb 2010 – Apr 2018
Donini Chocolate L.P., Belleville ON
Performed accurate point of sale transactions including debit, credit and cash
Completed daily sales reports and bank deposits
Served in up to 100 customers per day, ensuring exceptional customer satisfaction
Planned and organized product marketing and merchandising as well as promotional events
Oversaw advertising campaigns, including signage and radio broadcasts
Recruited, on-boarded, trained, coached and supervised staff
Generated weekly staff schedules
Monitored product and supply inventory, replenishing stock as required
Planned and executed off-site shows to promote product including wedding galas
JESSICA WHITE, 613-***-**** Page 2
EDUCATION & TRAINING
Diploma, Office Administration–Health Services Current
Loyalist College, Belleville ON
Certificate, Hospital Ward Clerk Current
Loyalist College, Belleville ON
WHMIS 2015
Loyalist College, Belleville ON
Food Handler’s Course 2014
Prince Edward Public Health, Picton ON
ADDITIONAL EMPLOYMENT EXPERIENCE
Server/Bartender Sep 2007 – Oct 2011
Currah’s Café & Catering, Picton ON
Provided friendly and timely service to customers in a fine dining establishment
Presented menu items and made food and wine recommendations; served alcoholic beverages
Accurately recorded and delivered customized orders
Used POS system to send orders to kitchen
Cleaned tables and maintained safe and sanitary work environment
Responsibility opened and closed restaurant according to security procedures
Catered special events and weddings
Vet/Vet Tech Assistant Sep 2004 – Sep 2007
Picton Animal Hospital, Picton ON
Kept animals clean and safe
Administered medication
Prepared animals for surgery
Cleaned and maintained equipment
Prepared and sanitized surgery suites
Restrained and handled patients
Exercised and groomed patients
Maintained cleanliness of doctor’s office and kennels
Maintained composure in sensitive situations (showed compassion and empathy towards distressed animal owners)
Ensuring patients’ file are properly created and confidentially maintained
Responsible for inventory (medications, medical supplies, etc.)
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