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Customer Service Data Entry

Atlanta, Georgia, United States
April 25, 2019

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**** ********* ****** ******, **, Atlanta, Georgia 30327

513-***-**** (C) 678-***-**** (H), Overview

Results oriented and driven employee with a strong work ethic. Skilled at solving problems and developing solutions. Reliable and punctual. Customer service-oriented with an honest, friendly, outgoing and responsive personality. Good working relationships with management and fellow employees and a motivated team player. Looking for a data-entry position. Skills and Qualifications

• Microsoft Office Suite

• Datica, ICS & Frontier

• Excel & Outlook

• Computerize Billing

• Data Entry (61 wpm)

• Sorting/Collating

• Basic Accounting

• Accounts Balancing

• File Management

• Customer Service

• Team Player

• Regulatory Compliance


American Red Cross. 01/2018 – Current (Atlanta, GA) Service to the Armed Forces Office Support Volunteer (Former Intern/Current Volunteer)

• Encode information from MEPS cards to excel database

• Organize MEPS cards for future use

Goodwill of North Georgia 11/2017 – 01/2018 (Decatur, GA) Contact Center Specialist Intern

• Conducted outbound calls and met daily quotas of 150 calls

• Recorded employment information from jobseekers

• Maintained daily tally of outbound call logs

• Utilized problem solving skills to maintain satisfactory customer service

• Complete various data entry assignments for initiating service New Canaan Insurance Agency 06/2011 – 08/2014 (Manila, Philippines) Finance Administrative Assistant (2011/ 2012 Summer Position; 5/2013 – 8/2014 Worked Remotely)

• Transitioned all client data into new finance software and into electronic client files

• Reconciled Financial Operations Documents with Bank Account Data

• Assisted management with sending/receiving faxes, filing monthly reports and other data entry tasks as needed

• Finalized Employee Handbook

East West Private, LLC, 1/2016 – 1/ 2017 (Atlanta, GA) Finance Bookkeeping Assistant (Part-Time)

• Organized company expense records

• Data Entry

Fifth Third Bank 8/2012 – 3/2013 (Cincinnati, OH)

Clerical Support Project Search Intern

Loss Mitigation Department; Information Technology Security Department; Disputes Resolution Department (Quarterly Rotation)

• Utilized industry-specific software (ACE)

• Pulled credit reports and sorted out card related issues

• File Management

• Granted Access, and deleted former employees and Contractors within the system RAMONA ESPALDON Resume, Page 2

Education & Credentials

Eaton Academy 10/2018--2/2019

LEAP Program

Customer Service & Sales, National Retail Federation (NRF) Professional Credential Decatur, GA 2017

Project Search Program, 5/3rd Bank.

Certificate of Completion Cincinnati, OH 2012-2013 Indian Hill High School

Diploma Cincinnati, OH 2007-2011

Scarlet Oaks Adult Education Program

Spanish 1, Spanish 2, Spanish 3 Cincinnati, OH 10/2014 – 5/2016 Basic Accounting 1

Atlanta International Language Institute

Spanish 101, 102, 103. Atlanta, GA 5/2017 - Present Spanish 201 (ongoing)

Volunteer Work/Other Activities

Cathedral of Christ the King. Vocalist in Church Choir for 7:15 pm Mass (3/2016 to Present) Bethesda North Hospital, Provided piano entertainment in the Hospital Lobby and Chapel (70 Hours) Sycamore Public Library, Assisted with annual Summer Reading Program (70 Hours) Children’s Hospital Medical Center, Liberty Campus, Organized and stocked supply carts (100 Hours)

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