Senior HR Leader

Mireille Duclos **************@*****.***

San Jose, California 909-***-****

Senior Human Resources Leader

Over 20 years of HR and business expertise with small, mid-size and Fortune 50 companies. Established reputation for aligning HR with operational strategies and driving superior outcomes through consultative business partnering, leadership and coaching. Manufacturing (CPG & Pharmaceuticals) & Service Industry focus.

Key Accomplishments

Eight+ years Leadership Development & Employee Engagement initiatives in a manufacturing environment

Designed and implemented an Organizational Development strategy that served as a roadmap for client support, leadership development and employee engagement.

Overhauled Canadian HR operations, introducing and refining work processes, increasing employee self-sufficiency, improving employment law literacy of Operational Managers.

Reduced turnover by 30% in 10 months by implementing enhanced performance management practices, employee surveying and leadership engagement training.

Maintained the only union-free region in the company through a program of effective preventative labor strategies. Developed and implemented the HR strategy in four union campaigns with zero losses. Experienced in contract negotiations and contract management.

PROFESSIONAL EXPERIENCE

Leiters 2016 – Current

(#1 Ophthalmic Pharmaceutical Outsourcing Facility in the nation)

Director – Human Resources (San Jose, CA)

Strategy and execution of all company-wide Human Resources practices

Led the Human Capital strategy for expansion to multi state, expanded drug portfolio & infrastructure

Developed a suite of Performance Management & Engagement tools for greater accountability and engagement

Converted company to full integrated HR solution including HRIS, ATS, LMS & Talent Management

Overhauled company approach to Talent Acquisition, including enhanced sourcing practices and introduction of a corporate onboarding process.

Led & executed a multi-site facility shut down and layoff

Amerit Fleet Solutions 2015 – 2016

($110 Million national provider of Fleet Management solutions)

Vice President – Human Resources (Walnut Creek, CA)

Strategy and execution of all company wide Human Resources practices through a team of 16 HR practitioners

Led the implementation of key HR systems including PeopleSoft HRIS, iCims ATS & Cornerstone on Demand LMS

Reorganized the HR Service Delivery Model to better meet the needs of our growing business

Designed AmeriTalent, a curriculum based approach to leadership development

Introduced suite of OD tools to improve performance, including new hire assessments, Exit & Stay Surveys

Led & Executed a large, nationwide layoff, with minimal advanced notice, including org design rebuild

Becton Dickinson (contract) 2014 - 2015

($8.5 Billion leading global medical diagnostics company)

Senior HR Business Partner, BD Biosciences (San Jose, CA)

Provide senior level HR consultancy to a range of client groups and lead large scale change initiatives

Implemented a comprehensive Commuter Benefits package

Led the implementation of a newly designed Leadership Competency model across multiple sites and business units

Designed and implemented retention strategies

Nestlé SA 2009-2014

Director, Organizational Development, Nestlé Nutrition (Florham Park, NJ) (2013-2014)

Drive organizational and talent development processes, including Leadership Development and Employee Engagement.

Designed/implemented a comprehensive OD Service Delivery Model to support business growth objectives, develop talent, and increase employee engagement, in a sustainable, affordable fashion.

Led response strategy for organization wide employee opinion surveys, including implementation of functional and cross-business Action Teams.

Designed/implemented approach to address deeply seated performance challenges in a key factory location.

HR Director – Nestlé Waters North America (Guelph, Ontario) (2011-2012)

Lead the HR function for a $400.0 mil business, including Retail, Supply Chain and Finance. Lead a team of 4 HR.

Launched Short Term Disability program, joint employee/employer accountability for health care costs and employee Health Care literacy.

Led an 18-month project to harmonize HR policies across North America, resulting in standardization of practice and process while allowing for regional and legal differentiation.

Drove best practice and consistency across all factories, logistics, field and headquarters HR practices by partnering with US counterparts and Nestlé in the Market Place and increased use of technology solutions.

Region HR Manager (Ontario, California) (2009-2010)

Implementation of corporate strategy, support regional business initiatives. Lead a team of 3 HR Managers.

Executed simultaneous factory RIF, factory startup, factory closure and union activity in a fourth factory

Implemented and executed enhanced labor avoidance strategies

Drove best practice and consistency across four factories, including score carding and strategic planning

Sears Holdings Corp. 2000 - 2009

Region HR Manager (Sacramento, California) (2000 – 2001 & 2002-2009)

Manage and drive HR practices for the western region. Lead a team of 8 HR Generalist plus supporting staff.

Reduced overall turnover 30>18% (best national performance) by implementing performance management disciplines and associate relations initiatives, resulting in improved voluntary/involuntary turnover ratios.

Led and developed the #1 ranked region HR team. Drove significant improvement by developing business partner skills through the reorganization of the service delivery model, implementation of high performance teams, increased business literacy, monthly operating reviews and development of strategic plans.

Drove the change agent processes for many nation-wide business initiatives, including reorganizations, downsizings, mergers and acquisitions.

National HR Project & Process Manager (Seattle,Washington) (2001-2002)

National project implementation, including downsizings, talent management, change management and recruitment

Implemented key business objectives by working directly with Vice Presidents, including consolidations, business shut downs, employee assessments and realignments.

Designed and drove national HR projects to achieve organizational business goals for the Home Services business channel, a $41 billion repair organization with over 25,000 employees, including 1,000 Directors and Managers and 13,000 trained technicians, (including 2,500 covered by 11 labor contracts).

Developed talent management/succession planning tools and processes to reduce salaried time-to-fill, increasing internal job promotions by 10%.

Prior experience in increasingly complex leadership roles in Ontario, Canada

EDUCATION & CERTIFICATION

BBA, Human Resources Management, PHR & CalPHR (inactive)

Certified Kotter Change Agent; Certified Professional Behavioral Analyst (DISC); PDI Profilor certified

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