Pompton Plains, NJ 07444 Page 1 of 2
CHIEF INFORMATION OFFICER (CIO & CISO)
Forward-thinking visionary and IT executive leader with a 15+-year record of driving significant technical solutions within industries, including Contact Centers in BPO Environment, Financial Services, Aerospace and Defense, and SaaS.
Change agent with broad-based experience and proven abilities in areas including financial project management, software sales, and consulting, as well as technology.
Talent for facilitating growth by delivering innovative solutions, while maintaining or improving cost savings and ROI.
Expertise includes guiding enterprise initiatives, launching new business efforts, and building both onshore and offshore organizations. Highly adept in managing all aspects of integrating and implementing enterprise-wide systems, including resourcing, selecting, negotiating contracts, and developing technology.
Possess excellent interpersonal, verbal, and written communication skills; able to effectively interact with all levels of internal/external clients and technical and non-technical audiences.
Core Competencies include:
Strategic Planning Change Management Operational Management Compliance: PCI, SOC Cost Control
Systems Integration IT Roadmap & Execution Enterprise Scaling for Growth Creating Efficiencies
Policies, Procedures, and Controls Creation Staff Management (On/Off Shore) Continuous Process Improvements
Risk & Security Management Client Relationship Management Project Management Vendor Negotiations
ONETOUCH DIRECT, LLC – Tampa, FL 09/2003-Present
Executive Vice President Information Technologies & Chief Security Officer
Developed startup technology vision, created the roadmap, and lead, executed, and supported strategic plans, enabling company’s rapid growth from a startup (100 seat call center and $2M annual revenue) to a $70M annual revenue organization with1,000+ agents and 6 locations. Manage 35-person staff including off-shore teams.
Enabled company to effectively manage growth through acquiring Fortune 100 clients and revenue of $6M+ per month, by transforming the enterprise with enterprise level redundant infrastructure, integrated telephony, and contact center platform.
Saved $200K annually in licensing and support costs, by designing and managing the development of SaaS contact center platform. Additional cost-savings are projected, due to the reduction of call center staff through AI and voice analytics technology, and elimination of infrastructure.
Created significant cost-savings annually for telephony, WAN, and internet service, by renegotiating carrier/ISP contracts each year.
Achieved PCI and SOC compliance by designing, developing, and implementing security framework (policies, procedures, and controls) from ground up.
MOSAIC PERFORMANCE SOLUTIONS – Ft. Lee, NJ 10/2001-12/2002
Vice President Application Development
Led all IT related efforts in support of varied Marketing initiative with multiple brand partners. Managed 15-person staff consisting of Developers, Project Managers, and Business Analysts.
Increased speed to market and reduced development cost by creating efficiencies through standardization of database architecture for transactional order processing and fulfillment applications. Eliminated need to customize development for each marketing initiative.
Introduced data warehousing, selected and delivered a decision support application on OLAP/MS SQL Server, despite an abbreviated schedule and limited resources.
CREDIT SUISSE FIRST BOSTON – New York, NY 10/1995 -10/2001
Supported compliance and legal departments through the acquisition of Donaldson, Lufkin & Jenrette, Inc. (DLJ). Managed 10-person staff of developers and two indirect modelers. Migrated 1.5 terabyte compliance data warehouse and developed/delivered trading surveillance application.
Contributed significant cost and schedule reductions during development and delivery of the trade surveillance project.
Considered subject matter expert on compliance data warehousing and regulatory and surveillance reporting.
EARLY PROFESSIONAL EXPERIENCE
Owner QUEST SOFTWARE & CONSULTING – NJ
Regional Sales Representative MICROFRAME, INC. – CA
Special Applications Consultant SYSTONETICS - CA
Completed Coursework towards a Master of Science (MS) Degree in Computer Science
FAIRLEIGH DICKINSON UNIVERSITY – Teaneck, NJ
Bachelor of Arts (BA) Degree in Business Administration and Bachelor of Arts (BA) Degree in Economics
WILLIAM PATERSON COLLEGE of NEW JERSEY – Wayne, NJ