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Social Media Office Staff

Cypress, Texas, United States
April 25, 2019

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Mariam Salama

BA in Arts, English Literature & Journalism

Slogan: "Success is the result of hard work & a knowledgeable mind"

Work profile

Currently I am working on my first book "Secrets of a successful soul"

Freelancer Writer / Digital Marketeer / Translator (bilingual)

Various international companies overseas

January 2018 - present

• Designing and implementing company's digital media strategies.

• Working with various social media platforms.

• Developing marketing plans & strategies through web analytics, e-mail marketing and SEO.

• Authoring White papers for different products being marketed.

• Promote products and increase client engagement.

• Writing reviews and different articles in both languages English and Arabic.

• Translating audios from Arabic to English and vice versa.

• Translating documents.

• Translating audio calls to the Arabic language.

Freelancer Digital & Advertising Copywriter

Al Rajihi Group (international - Dubai)

February 2018 - August 2018

• Developing creative content for the Group's marketed product.

• Authored and edited content for emails and banner ads.

• Crafted creative copy for catalogs, circulars, direct mail, print and signage.

• Developed concepts for the seasonal campaigns.

• Conceptualizing appealing copies that engage the customer and increase sales force.

• Attending focus groups for preliminary consumers of the product to record their opinions and further

research their concerns and inquiries to be able to author content that engages the targeted audience for the


• Writing the case study of the product. (product marketed by the group; an I-pad scan device used by

medical directors, physicians, nurses, x-ray technicians to scan the embryos and fetuses all along the

pregnancy period, the device has exceptional options to detect any problems, even tiny issues in the

embryo's blood, heart, nervous system and brain.

• Coordinate the creation of digital content (e.g. website, blogs, press releases and podcasts)

• Help design project layouts for various workshops for the product.

• Authoring creative and audience appealing content for advertisement jingles and tag lines for the product

after multiple meetings with the owners' to settle on the chosen content.

• Authoring creative content for PowerPoint presentations that explain the specs of the product to be


• Interpreting sessions for various foreign businessmen in press releases discussing Group's manufactured product.

- Author white papers for the product.

Editor / Digital Marketing Writer & Transcriber


Assignment started June 2017 - January 2018

• Designing layouts and pictures for PowerPoint presentations to match with the content.

• Creating business enabling documents supporting and organizing data collected by the design thinking

department and various other engineering departments.

• Conducting research to further support various projects and make sure of the proper information and

terminology used.

• Sharing in designing project layouts for various workshops for our clients.

• Sharing in brainstorming sessions for various projects for Design thinking workshops.

• Joined the onboarding team to welcome new hires, developed and designed innovative ways for the

welcome plan.

• Working on Sharepoint platform.

• Digitization of data collected for huge researches and further creating pivot tables and charts for the

digitized data.

• Creating data standardized templates on Excel for the data collected through the interviews, workshops,

focus groups internationally.

• Transcription of audio files for discussion groups and one on one interviews for various projects held by the

"Design Thinking" department.

• Constantly researching and reading to enhance project designs, data plans, content plans etc...

• Accurate and timely transcription of interviews of marketing and engineering sessions conducted

internationally by the "Design Thinking" team.

N.B: This part of my CV, I was into the medical career as a licensed Pharmacy Specialist, before I decided on a

career change.

IV Certified Pharm Tech / QC for production site

Avella Pharma (Houston)

Feb 2017 - May 2017

• Very detailed when it comes to working in the production site for compounding the controlled substance .

• Compounding medications and CIIs (controlled medications).

• Post production work labelling, sealing and boxing pharmaceutical products for shipping.

• Filling out controlled substances logs and spreadsheets for quality control department.

• Labeling and removing wrong labels on controlled substances syringes and piggy bags.

• helping with paper work, logs and filing invoices.

• Filling Controlled substances invoices.

• Creating an organized system of filling company invoices to hospitals, and medical institutes.

• Multitasking in the production lab.

• Takes initiative to handle various situations at work.

Prior Authorization Certified Specialist

Aetna (Houston)

May 2016 – August 2016

• Provides efficient and accurate responses to physicians, office staff, pharmacy providers and insurance


• Detail oriented, to be able to give the right decision on approving or rejecting the insurance coverage according to the clinical data given for every medication.

Demonstrates the ability to make decisions, assess and resolve problems effectively, and making decisions

for prior authorization coverage according to medical criteria for every patient.

• Approve or deny coverage determination requests for medications according to prior authorization criteria

for every medication.

• Resolves outpatient pharmacy benefit coverage (inclusion/exclusion), prescription claim problems,

communicates drug formulary guidelines including drug formulary alternatives, prior authorization criteria

and group/member eligibility problems.

Freelancer Social Media Evaluator & Video Editor

Appen Company ( Canada)

January 2015 - August 2018

• Evaluating the quality and relevance of information in news feeds.

• Editing videos and adding content accordingly to match the project worked on (using Wondershare video

Editor software on Mac)

• Evaluating content on advertisements and search results in various websites.

• Helping in evaluating the effectiveness and relevancy of the services of Tech companies in the USA.

Certified Pharmacy Tech

CVS Inc. (Houston)

November 2015 - November 2016

• Provides efficient and accurate responses to physicians, office staff, pharmacy providers and insurance


• Helps health care providers and patients by answering questions and medical requests; referring inquiries to

the pharmacist.

• Maintains pharmacy inventory by checking pharmaceutical stock to determine inventory level; anticipating

needed medications and supplies; placing and expediting orders; verifying receipt; removing outdated


• Protects patients and employees by adhering to infection-control policies and protocols.

• Organizes medications for pharmacist to dispense by reading medication orders and prescriptions;

preparing labels; calculating quantities; assembling intravenous solutions and other pharmaceutical


• Maintains records by recording and filing physicians' orders and prescriptions.

• Generates revenues by calculating, recording, and issuing charges.

• Ensures medication availability by delivering medications to patients and departments.

• Prepares reports by collecting and summarizing information.

• Contributes to team effort by accomplishing related results as needed.

Prior Authorization licensed Specialist

Blue Shield of California

December 2014 - May 2015

• Provides efficient and accurate responses to external customers (physicians, office staff, pharmacy

providers, members.

• Resolves outpatient pharmacy benefit coverage (inclusion/exclusion), prescription claim problems,

communicates drug formulary guidelines including drug formulary alternatives, prior authorization criteria

and group/member eligibility problems.

• Performs initial review of drug prior authorization requests and approve based upon P&T approved

medication policies.

• Researches and resolves physician inquiries related to prior authorization requests.

• Supports BSC Member Services with resolution of pharmacy benefit issues that cannot be handled by front line CS representatives.

• Supports implementation of procedures and procedures for the outpatient prescription drug prior

authorization program.

• Problem Solving/Decision Making: Refers to policies and practices for guidance on non-standard problems.

Remote Languages Interpreter & Lead Marketing Content Writer & Video Editor

Religious TV channels

January 2010 - January 2016 (Gulf area)

• Translating religious books for popular Christian pastors.

• Writing religious articles.

• Interpreting Religious books from Arabic to English and further writing synopsis and commentary on


• Authoring content to go on the religious websites.


• Bachelors in Arts English Literature & Writing from AS University (working on my masters in


• Customer Service training from Stream Global Services Co.

• Pharmacy Technician Certification from State Board of Pharmacy License 10042850

• IV Certification from ICS (Intravenous Certification Specialist Institute)

• PTCB Certified Pharmacy Technician from State Board of Pharmacy


• Fluent in English.

• Fluent in Arabic.

• Conversational in French.

Contact Info

• Email: /

• Cell #: 925-***-****

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