Customer Service Representative

CURRICULUM VITAE

Contact Address: *, ********** ****** ****** **** Lagos

Telephone: 081********

E-mail: ************@*****.*** mailto:*************@*****.***

OTTAH, JOY

Career Objective:

A graduate of Microbiology and an Health Safety Security and Environment (HSSE) certified personnel seeking to build a career in an establishment where my skills and competence such as excellent communication and interpersonal skills can be utilized to enable my organization achieve her corporate objective and to add value to the organization.

Relevant Skills:

Good communication skills

Excellent interpersonal skills

Microsoft excel

Problem solving skills

Good team player

Can do attitude

Result-oriented and Target-driven

Ability to manage people and resources

Good Laboratory practice

Personal Data:

Marital status: Single

Date of birth: July 10, 1992

Sex: Female

Place of Birth: Lagos

Nationality: Nigerian

State of Origin: Delta

Local Govt.: Ethiope East

Institutions Attended:

Ogun State Institute of Technology 2010- 2015

Ajoke High School 2007-2009

Saint Saviour's High School 2003-2006

Ultimate Nursery and Primary School 1997- 2003

Qualifications Obtained:

HND Science Laboratory Technology (Microbiology option) 2015

(Lower Credit)

West African School Certificate 2009

First School Leaving Certificate 2003

Professional Certifications:

Certificate on Health Safety security and Environment 1, 2 (MITA)

Member National Association of Science Laboratory Technology

Information Communication Technology (ICT)

Additional Certification:

National Youth Service Corp (NYSC) 2015 - 2016

Work Experience:

Establishment: Rielladirect limited (Express Errands & Speedy Movers) March 2017- June 2018

Position: Business Manager

37b, shakiru anjorin street, Road 39 Lekki phase 1

Negotiate with, recruit and organize contractors (Truck hires, Electricians, Plumbers etc) as may be needed by the customer.

Organize and properly Orient the team for every job.

Responsible for managing the execution, direction, and coordination of relocation.

Planning moves, managing budgets, organizing schedules, ensuring that properties are safe and properly loaded and offloaded.

Making reports, processing documents, logs and other records that display departmental performance.

Develop a process to track and record value delivered to the customer, Identify and seize profitable business opportunities, Utilize available metrics to monitor and maximize customer efficiencies and achieve cost savings.

Use of IT systems to manage client base;

Liaising and negotiating with customers and partner;

Resolve problems concerning transportation, logistics systems, or customer issues.

Continually try to improve and develop business performance within the constraints of proximity, fuel costs, costs of materials, and rising environmental pressures.

Ensuring the team (field supervisor, truck driver, packers, loaders) in the supply chain are working effectively and efficiently to ensure smooth operations.

Establishment: TOLET.COM.NG (landlord heroes) Dec. 2016 – Feb. 2017

36A Stanbic IBTC Building

Toyin Street, Ikeja, Lagos

Position: Offline Activation Officer

Job functions

Enlisting and onboarding of landlord’s properties

Prospect for both seller and buyer leads, convert leads to appointments & close for landlord’s agreements.

Conduct a thorough needs analysis to ensure fiduciary service to all clients.

Ensure that clients are pre-qualified.

Schedule/showings of homes with clients, listing agents and/or home sellers.

Refine buyers’ criteria and select additional homes to show as necessary.

Write & submit all offers to purchase homes for buyer clients.

Negotiate offers to purchase and oversee entire negotiation process.

Schedule and attend on-site property inspections with clients and vendors.

Provide clients’ access to homes under contract as needed for measuring, inspecting & etc.

Gather and answer buyer questions about potential homes and local community information.

Managing and dealing with client; resolving issues or developments quickly and appropriately.

Accomplish targeted performance objectives on a consistent basis.

Provide buyer clients pricing information and market research.

Close clients to written offers to purchase or let.

Communicate diligently with administrative staff to ensure the highest level of service to buyer clients from initial contact through contract to close.

Establishment: TAHIR INTERNATIONAL ACADEMY Jan. 2016 – Nov. 2016

8, Isa Bala close kurmin Mashi Kaduna, Nigeria

Position: Form Teacher (NYSC)

Job Functions

Taught students English Language, Literature and Pro-Vocational studies.

Acts as Secretary for staff meetings held every last week of the month

Created and maintained the School’s Press club which serve as an opportunity for students interested in the field of journalism to write stories, cover school related events and publish articles in the school magazine.

Establishment: EVANS MEDICAL PLC. Sept. 2011 – Jan. 2012

Agbara Industrial Estate,Ogun State

Position: Laboratory Analyst (Quality Assurance Dept.) – I.T. Placement

Job Functions

Documentation officer

Accurately analyzed, recorded and reported test results according to established procedures.

Developed and maintained positive customer relationship through effective communication

Analyze and draw conclusions from data.

Interest and activities:

Reading

Writing Articles

Meeting people.

Referees:

ALHAJI TAHIR MAHMUD

Proprietor

Tahir International Academy

Kurmin Kaduna, Kaduna, Nigeria

Tel: 080********

DR J.B. AJAYI

Head of Department (H.O.D)

Laboratory Technology Department

Ogun State Institute of Technology (OGITECH)

Ogun State

Tel: 080********

MR CHRISTIAN ALIKA ALEKWE

Travel Agent

Tel: 080********

Contact this candidate