Customer Service

RESUME

Janani . E

E-mail: **********@*****.***

Mob : 882-***-****, 994*******

Career Objective:

Aim to be placed in a challenging organization that gives me scope to update my knowledge & skills in accordance with the latest trends and be a part of team that dynamically works towards growth of organization thereof.

Educational Profile:

MBA at Madras University(Distance) in 2015 - 60%

B.Com(General) studied at Annai veilankannis college finished in 2013 - 73%

H.S.C studied at Jaigopal Garodia Girls Govt hr.sec school finished in 2010 - 78%

SSLC studied at Jaigopal Garodia Girls Govt hr.sec school finished in 2008 - 58%

Technical skills:

Computer skills : M.s office (word,excel,powerpoint)

ERP Packages : MRI version 4.0 & SAP

Personal Skills:

Excellent Team handling, analytical, and problem solving skills.

Effectively interact with customers and co-workers at various levels.

Communicative, self-motivated and innovative thinker, consistently pursuing new challenges. Enthusiastic learner, who quickly grasps concept.

CAREER GRAPH: (Past)

Organization : Accenture Services private limited

Role : Process Associate (Finance &Accounting)

Duration : 2.9 years (June 2013 to March 2016)

Process Detail & Responsibilities

Accounts Receivable: Cash Application

Downloading wires and EFT’s from various bank websites.

Downloading Lockbox Deposit checks form bank websites.

Cash application against the Tenant per checks and wires in Client ERP tool

Creating the JE for Lockbox deposits in Client ERP tool

Downloading Cash logs and issue logs form Client Portal

Maintaining of issue logs and cash logs on daily receipts basis

Transfer of wire from good income account to bad income account

CAREER GRAPH: (Current)

DXC Technology (formerly known as Hewlett-Packard Enterprise)

Duration : July 2016 – Jan2018

Current Role : Accounts Receivable (Cash Application)

Designation : Financial Associate(FII)

ROLES & RESPONSIBILITIES:

Handling cash application (AR) activity for freight customer

Downloading the cheques & bank statement from the bank site and reconciling them with our daily workflow

Following up with customer for remittance information.

Worked along with the collection team if there is any discrepancy on payment received

Allocating the invoices in SAP as per the payments acknowledged by the Customer.

Transferring the small difference values and balances to the required GL codes.

Creating and clearing disputes for the residual amount (short and overpayment)

Need to co-ordinate with processers and coordinators to close the dispute cases which are created by us.

Ensure all the received payments are posted in the system within TAT by the team.

Involved with quality check for applied payments as per policy.

Handling customer quires and respond them via mails.

Handling Research, Adjustment GMB & Vendor setup, ACH Setup quires.

Creating PDC (cheque) entries in F-36 with the correct net due date

Managing the day to day activities of the team, step-in and resolve the issues faced by the team & work allocation.

Checking error tracker and cheque reversal tracker on daily basis for any errors and getting them corrected by the team.

Posting and reversing of invoices.

Creating debit and Credit notes as per NVC request (FB70 & FB75)

Posting of Debit Memo & Credit Memo and clearing the open items.

Verifying & releasing the Billing Blocks on a daily basis.

Giving the overview about the nature of business and providing the end to end training about the process to the new joiner.

Preparing payment proposal and uploading it in the respective bank website, during month close payment result will be downloaded from bank. Once the payment received in bank need to account direct debit / credit by doing payment run (customer account open items will be cleared by this activity)

Acting as a SPOC for all daily & urgent requirements from the client.

Work closely with the end customers and ensure Client deliverables are met as per agreed SLA's.

Assist with month-end closings and prepares various management reports within TAT (Daily Sales Outstanding report, AR Aging report etc.,)

Achievements:

Received Weekly Process Champs award many times.

Received Summit - Numero UNO award for taking additional responsibility in team.

Got some Recognize Performance Monetary Award & vouchers for quality work

Received SPOT award for outstanding Performance for the month.

Got Certificate of Recognition award for Best customer service from client

PERSONAL PROFILE

Name : E.Janani

Father Name : D.Elumalai

D.O .B : 19-02-1993

Age : 25

Sex : Female

Marital Status : Married

Language Known : Tamil, English (Write & speak)

Nationality : Indian

Address : No11/23, Thiruvalluvar Puram 1st st Choolaimedu Chennai

Declaration:

I hereby declare that all the information provided by me in this application is factual and correct to the best of my knowledge and belief.

Place: Chennai

Date: Janani Elumalai

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