Medical Assistant Customer Service
Resume:
Susan Cabrera
**************@*****.***
OBJECTIVE:
To obtain a position where my customer service, organizational, and computer skills can be utilized to obtain a position in your respectable medical practice.
EDUCATION:
Associate in Applied Science Degree, Medical Assisting
Health College, Hayward, CA October 2013
President’s Award for 4.0 GPA
Medical Office Administration Diploma
Heald College, Hayward, CA October 2011
SKILLS:
Multilingual in English, Japanese, Tagalog, and Ilocano
EMR and paper medical record maintenance
Medical Billing and Coding
CPR/BLS Certified by the AHA
Experienced with fax machines, printer, & scanners
Knowledge of Microsoft Office Suite
Pharmacology and dosage calculation
Medication administration
Administer Injections
Sterilization techniques and universal precautions
EKG’s
Specimen collection and processing
PROFESSIONAL EXPERIENCE:
Medical Assistant- 01/2017-Present
Prepare procedure packs for CVS, Amniocentesis and Selective Reduction, Check all rooms for inventory, and Restock rooms’ and lab supplies as needed.Monthly QA of supplies.
Document temperature on all units logs including refrigerators for medication and food, Utility room, Daily inventory of Emergency supplies, and Emergency Medications. Call and send MHO message to patients to communicate their results, scan and fax the result into EPIC. Route or right fax the results to the referring OB and Genetic Counselor of record, if any.
Per Diem Medical Assistant
Yoh, A Day and Zimmermann Company 09/2015-1/2017
Performed Flu Shots and TB Shots with various Employee Health clinics including Sutter Health and Washington Hospital .Roomed patients, scheduled patients appointments.
Caregiver
Visiting Angels 02/2014 – 1/2017
Monitored patient condition by observing physical and mental conditions
Provided personal services such as, bathing, dressing, and grooming
Recorded patient information by making entries in the patient’s journal; notifying supervisor of changing or unusual condition.
Medical Assistant per Diem
Aveda Integrated Medical Services 10/2013 –2/2016
Greeted patients, answered phones calls, scheduled appointments, placed follow-up calls using EMR system (Office Ally)
Took vital signs, administered injections, performed specimen collections, and prepared exam room for patients
Assisted physician during exams /procedures
Caregiver/Office Assistant
Bright Star 07/2014-12/2015
Filed documents, answered phone calls, assisted in scheduling providers to clients if needed, maintained time and attendance records, updated employee's credentials, out in the field to assist client if needed
Front Lobby /ER (Volunteer)
Washington Hospital Health Care System 01/2014 -01/2015
Provided excellent customer service while greeting patients and visitors, discharging patients, and providing emotional comfort to patients and their families in emergency room
Assisted nurses in ambulatory setting though specimen collection.
Cleaned procedural instruments, per policy
Medical Assistant (Intern/ Volunteer)
California Cardiovascular Consultants 07/ 2013 -01/2015
Greeted and welcomed patients in a friendly and professional manner
Interviewed patients’ for medical histories
Measured and recorded vital signs
Contacted pharmacies to order patients’ prescriptions
Performed EKG /Collected Specimens, injections
Prepared rooms and patients for examination, assisted physician during exam/procedure
Answered phones and placed calls for appointment reminders
Updated patient records in EMR/EHR system (Centrix)
Lead Customer Service Representative
Money Mart 2005-2007/2010-2012
Customer Service Award - Excellence in Customer Service 2007
Processed payday loans, assisted manager in collection calls, and filed loan documents
Balanced the Safe Vault and cash drawer daily/Prepared Bank Work Bag for Pick Up
Key holder, open and closed the store daily
Electronically processed customer transactions accurately within company guidelines
Consistently met or exceeded sales goals
Answered telephone inquiries regarding payday loans
Balanced and reconciled the end of the day reports
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