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Medical Assistant Customer Service

San Ramon, California, United States
April 25, 2019

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Susan Cabrera



To obtain a position where my customer service, organizational, and computer skills can be utilized to obtain a position in your respectable medical practice.


Associate in Applied Science Degree, Medical Assisting

Health College, Hayward, CA October 2013

President’s Award for 4.0 GPA

Medical Office Administration Diploma

Heald College, Hayward, CA October 2011


Multilingual in English, Japanese, Tagalog, and Ilocano

EMR and paper medical record maintenance

Medical Billing and Coding

CPR/BLS Certified by the AHA

Experienced with fax machines, printer, & scanners

Knowledge of Microsoft Office Suite

Pharmacology and dosage calculation

Medication administration

Administer Injections

Sterilization techniques and universal precautions


Specimen collection and processing


Medical Assistant- 01/2017-Present

Prepare procedure packs for CVS, Amniocentesis and Selective Reduction, Check all rooms for inventory, and Restock rooms’ and lab supplies as needed.Monthly QA of supplies.

Document temperature on all units logs including refrigerators for medication and food, Utility room, Daily inventory of Emergency supplies, and Emergency Medications. Call and send MHO message to patients to communicate their results, scan and fax the result into EPIC. Route or right fax the results to the referring OB and Genetic Counselor of record, if any.

Per Diem Medical Assistant

Yoh, A Day and Zimmermann Company 09/2015-1/2017

Performed Flu Shots and TB Shots with various Employee Health clinics including Sutter Health and Washington Hospital .Roomed patients, scheduled patients appointments.


Visiting Angels 02/2014 – 1/2017

Monitored patient condition by observing physical and mental conditions

Provided personal services such as, bathing, dressing, and grooming

Recorded patient information by making entries in the patient’s journal; notifying supervisor of changing or unusual condition.

Medical Assistant per Diem

Aveda Integrated Medical Services 10/2013 –2/2016

Greeted patients, answered phones calls, scheduled appointments, placed follow-up calls using EMR system (Office Ally)

Took vital signs, administered injections, performed specimen collections, and prepared exam room for patients

Assisted physician during exams /procedures

Caregiver/Office Assistant

Bright Star 07/2014-12/2015

Filed documents, answered phone calls, assisted in scheduling providers to clients if needed, maintained time and attendance records, updated employee's credentials, out in the field to assist client if needed

Front Lobby /ER (Volunteer)

Washington Hospital Health Care System 01/2014 -01/2015

Provided excellent customer service while greeting patients and visitors, discharging patients, and providing emotional comfort to patients and their families in emergency room

Assisted nurses in ambulatory setting though specimen collection.

Cleaned procedural instruments, per policy

Medical Assistant (Intern/ Volunteer)

California Cardiovascular Consultants 07/ 2013 -01/2015

Greeted and welcomed patients in a friendly and professional manner

Interviewed patients’ for medical histories

Measured and recorded vital signs

Contacted pharmacies to order patients’ prescriptions

Performed EKG /Collected Specimens, injections

Prepared rooms and patients for examination, assisted physician during exam/procedure

Answered phones and placed calls for appointment reminders

Updated patient records in EMR/EHR system (Centrix)

Lead Customer Service Representative

Money Mart 2005-2007/2010-2012

Customer Service Award - Excellence in Customer Service 2007

Processed payday loans, assisted manager in collection calls, and filed loan documents

Balanced the Safe Vault and cash drawer daily/Prepared Bank Work Bag for Pick Up

Key holder, open and closed the store daily

Electronically processed customer transactions accurately within company guidelines

Consistently met or exceeded sales goals

Answered telephone inquiries regarding payday loans

Balanced and reconciled the end of the day reports

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