Customer Service Social Media
Resume:
TAMMY TEVES
** ****** ******, ******, **, N*R *G*
**********@*******.*** · 519-***-****
EXPERIENCE
JUNE 2016 – MARCH 2019
SALES ADMINISTRATOR, SOCIAL MEDIA MANAGER
pelee island winery
Sales administration for 11 sales representatives in the Ontario area
Serve as assistant to the president and other office staff
Superior telephone, customer service and computer skills with proficiency in MS word, excel and outlook
Coordinator & financial advisor for oversea shows (Hong Kong / Germany)
Use of SWIG Inventory Systems
Use of Bottilitix Inventory Systems
Arrange LCBO tastings thru the LCBO portal
Manage the e-commerce store (Setup / provide products and pricing / process orders)
Arrange grocery store tastings with stores and sales reps in the Ontario area.
Create and produce LTO (sales) flyers
Manage social media channels: Facebook, Twitter, Pinterest, Instagram. Linkedin.
Manage and maintain three websites
Maintain mailing list and produce newsletters
Maintain physical count inventory of all products.
Provide detailed reports on inventory at warehouse and LCBO levels to sales reps.
Cover for reception and shipping /receiving when needed
Multi-tasking in a fast-paced environment.
Able to complete projects within time and budget restraints.
Knowledge in FDA systems for overseas shipments including use of broker systems and courier companies
Assess and resolve customer complaints and keeping professional records
Accommodations and financial coordination for international trade shows and overseas competitions
Track supplies and place orders through large distribution companies.
Use of ACCPAC/ SAGE 300 inventory systems
Arrange shipments through Purolator, Canada Post, DHL, UPS and FedEx when needed
MARCH 2007 – 2016
CUSTOMER SERVICE & RECEPTIONIST,
pelee island winery
Reception and customer service, multi-tasking in a fast paced environment
Knowledgeable of all office functions
Able to complete projects within time and budget restraints.
Superior telephone, customer service, and computer skills with proficiency in MS word, Excel and Outlook.
Knowledge in FDA systems for overseas shipments including use of broker systems and courier companies
Assess and resolve customer complaints and keeping professional records
Accommodations and financial coordination for international trade shows and overseas competitions
Track supplies and place orders through large distribution companies.
Use of ACCPAC/ SAGE 300 inventory systems
Commercial Invoices
Donation requests
Reply to email inquiries within 24 hours
Arrange weekly shipment via Purolator and Canada post
Arrange shipments through DHL, UPS and FedEx when needed
Serve as Assistant to the Executive Assistant and other office staff
FEBRUARY 2005 – 2007
RECEPTION
STIPIC, ARPINO, WEISMAN LAW OFFICE
Knowledgeable of all office functions
Multi-tasking in a fast-paced environment.
Able to complete projects within time and budget restraints.
Superior telephone, customer service, and computer skills with proficiency in MS word,
Excel and Outlook.
2001 – 2004
OFFICE MANAGER / BOOKKEEPER
Empire wall systems
Accounts receivables
Accounts payable
Payroll for small drywall company
Able to complete projects within time and budget restraints.
Software: Quickbooks
EDUCATION
1984- 1988
HARROW DISTRICT HIGH SCHOOL
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