Authorization & Surgery Coordinator/Medical Assistant

LISA CARRILLO

*** *. ****** *** · West Covina, CA 91790

Cell: 626-***-**** · Email: ********.****@*******.***

Objective: Dedicated Medical Assistant, Authorization & Surgery Coordinator with over 11 years medical experience providing superior administrative/clinical care to broad-based patient populations. A skilled team-player, able to maintain a positive attitude and productive work environment.

Skills:

Office & Account Management

Office Liaison

Excellent Multi-Tasking Ability

Advanced Administrative Knowledge

Knowledge in Medical & Insurance Terminology

ICD-10 and CPT Coding

Disability Claims

Authorizations Request & Surgery Scheduling Coordinator

Back Office Operations

Exceptionally skilled at EHR Allscripts ProSuite, Windows XP, 7, 8,10, Microsoft Office, Meditech, & Adobe Software

Document & Medical Records Management

Bilingual in Spanish & English

Maintain a high level of professionalism, confidentiality & Innovative Problem Solver

Cross trained in all OB/Gyn & Infertility practice

Experience:

Bill W. Tang, M.D. OB/Gyn Jan. 2007- Aug. 2018

Surgery & Authorization Coordinator/Lead Medical Assistant

Oversaw daily medical office operation, managing 3 employees, train new externs/employees and assure all staff members are doing their job responsibilities correctly, resolved issues between patients and provider/staff with meticulous documentation for accurate record of incident.

Efficiently handled all of administrative duties e.g., prescription refill requests, answering phones, scheduling appointments, physicians’ meetings, maintaining medical records, processing patients, request authorizations for surgeries, produce invoices and process payments.

Operate high-volume phone system and maintain daily direct and indirect patient relations operations including acting as point of contact for patients, and surgery scheduling.

Verified insurance information by phone as well as via website, updated files with the most accurate coverage updates, Initiated contact with insurance companies for verification of benefits and authorization of inpatient and outpatient services.

Communicated with patients about their estimated out of pocket payments, faxed and emailed LOMN (letter of medical necessity) with clinical notes to provider for authorizations.

Take patient medical histories and vital signs, as well as assist doctor in minor office procedures, which included, pap smears, cultures, colposcopy/biopsy, endometrial biopsy and IUD insertions/removals, autoclaved instruments and prepared patient rooms.

Explain procedures to patients to reduce anxieties and increase patient cooperation.

Troubleshoot malfunctioning equipment and test systems, direct all mail metering, recordings, drop-offs and pick-ups.

Trained new staff members in medical office procedures and on new EHR system Allscripts Pro Suite.

Obtained timely insurance referrals for patients requiring follow-up with specialists by calling insurance companies and using tools such as Availity and NaviNet.

Education/Certifications:

Everest College

Associate of Arts: Criminal Justice 2014

Northwest College

Medical Assistant Certificate: HealthCare 2007

Contact this candidate