*** *. ****** *** · West Covina, CA 91790
Cell: 626-***-**** · Email: email@example.com
Objective: Dedicated Medical Assistant, Authorization & Surgery Coordinator with over 11 years medical experience providing superior administrative/clinical care to broad-based patient populations. A skilled team-player, able to maintain a positive attitude and productive work environment.
Office & Account Management
Excellent Multi-Tasking Ability
Advanced Administrative Knowledge
Knowledge in Medical & Insurance Terminology
ICD-10 and CPT Coding
Authorizations Request & Surgery Scheduling Coordinator
Back Office Operations
Exceptionally skilled at EHR Allscripts ProSuite, Windows XP, 7, 8,10, Microsoft Office, Meditech, & Adobe Software
Document & Medical Records Management
Bilingual in Spanish & English
Maintain a high level of professionalism, confidentiality & Innovative Problem Solver
Cross trained in all OB/Gyn & Infertility practice
Bill W. Tang, M.D. OB/Gyn Jan. 2007- Aug. 2018
Surgery & Authorization Coordinator/Lead Medical Assistant
Oversaw daily medical office operation, managing 3 employees, train new externs/employees and assure all staff members are doing their job responsibilities correctly, resolved issues between patients and provider/staff with meticulous documentation for accurate record of incident.
Efficiently handled all of administrative duties e.g., prescription refill requests, answering phones, scheduling appointments, physicians’ meetings, maintaining medical records, processing patients, request authorizations for surgeries, produce invoices and process payments.
Operate high-volume phone system and maintain daily direct and indirect patient relations operations including acting as point of contact for patients, and surgery scheduling.
Verified insurance information by phone as well as via website, updated files with the most accurate coverage updates, Initiated contact with insurance companies for verification of benefits and authorization of inpatient and outpatient services.
Communicated with patients about their estimated out of pocket payments, faxed and emailed LOMN (letter of medical necessity) with clinical notes to provider for authorizations.
Take patient medical histories and vital signs, as well as assist doctor in minor office procedures, which included, pap smears, cultures, colposcopy/biopsy, endometrial biopsy and IUD insertions/removals, autoclaved instruments and prepared patient rooms.
Explain procedures to patients to reduce anxieties and increase patient cooperation.
Troubleshoot malfunctioning equipment and test systems, direct all mail metering, recordings, drop-offs and pick-ups.
Trained new staff members in medical office procedures and on new EHR system Allscripts Pro Suite.
Obtained timely insurance referrals for patients requiring follow-up with specialists by calling insurance companies and using tools such as Availity and NaviNet.
Associate of Arts: Criminal Justice 2014
Medical Assistant Certificate: HealthCare 2007