Christopher M. Stephens
Bossier City, LA 71111
** + Years Experience in hands-on full-lifecycle software development roles with emphasis on Performance Engineering. The majority of my positions have included duties as a Software Test Manager or Lead enabling me to coordinate hands-on the software/system test efforts with not only the IT team but with key Business Analysis, Product Implementation, Training and Education teams across various industries. These industries and their software/systems have ranged thus far from Private, State and Federal Healthcare delivery programs and HR Systems to Military Combat Operations Centers for our US forces.
-Automated and Performance - ArcGIS, MicroFocus/HP Test Suite-LoadRunner, Web (Certified Product Specialist), HP Performance Center Managed Services for LoadRunner, RMI-Java protocol, Web Services protocol, Citrix ICA /Web HTTP, Multi protocol, Oracle two-tier, Web/HTTP Multi protocol, Ajax Click and Script; WinRunner, QuickTest Pro, TestDirector, Quality Center/Application Lifecycle Management (ALM), PVCS Defect Tracking, Serena Business Manager (SBM), JIRA, Segue Silk Performer, Compuware Vantage/Client/Server/AgentLess, Compuware QALoad and QARun, Microsoft Visual Studio Team System (VSTS), Rational Functional Tester (RFT), Jmeter/Junit/Selenium, Splunk, DynaTrace
Ancillary-Oracle Enterprise Manager (OEM). Eclipse, J-Probe Profiler, Tivoli Performance Monitor. ANT build tool, TOAD, EZ-SQL, StarTeam Change Management, Change Synergy/Change Management/Content Server, CVS, Visual Source Safe, Rational Requirements Composer (RRC), Rational Team Concert (RTC), Rational Quality Manager (RQM), Microsoft Project, Microsoft FrontPage, VISIO, SharePoint Seagate Crystal Report Writer, Microsoft Office, Lotus SmartSuite, Lotus Notes, Monarch, SAS, SPSS, Statistical, Rumba.
Operating Systems: UNIX/Linux/AIX, Mac OS X, IBM AS/400, Windows 10, DOS
Databases: DB2, MS SQL Server, Oracle, Sybase
Industry Software Packages
HealthCare: Trizetto-QNXT, PegaRules, Cerner- Millenium, McKesson HBOC Trendstar Modified Off the Shelf(MOTS), HCm Product Management, Premier Outcomes Analyst, Skillset-HR, MECON-OPTIMIS, BEST Fixed Assets System, MediTech-Financial and Clinical, SMS Novius-Financial and Clinical
Government: Veterans Administration HealthCare and Education Benefits Management Systems
Retail: Product and Project Configuration Software for Home Improvement centers
Education: Online Formative Assistant (Diagnostic and Predictive Assessment Tool)
Property Insurance: Proprietary Citrix based brokerage tool
Mortgage: Calyx Point, Genesis 2000, and Contour Loan Handler Point Of Sale (POS)
Industrial: Geographical Information System (Federal Railroad Administration)
Software Testing: E-Commerce ticket sales, Cloud computing/cloud deployed applications, Commercial off- the-shelf (COTS) and Modified off -the-shelf (MOTS) applications. Citrix ICA applications, N-tiered Web/Java-client EJB digital imaging radiology information system applications, Proprietary Electronic Data Interchange (EDI), N-tiered web-based Financial Relationship Management (FRM) E-Commerce mortgage applications based on an Application Service Provider (ASP) model, Automated Underwriting Systems (AUS), Licensed Web-based search and demographic filing systems, Process Delivery systems, Cost Accounting, Healthcare &Human Resources packages, Geographical Information Systems (GIS), Property Insurance Brokerage. U.S Marine Corps Combat Operations Systems.
Education and Awards
M.S. Health Administration, Georgia Southern University – 1994
B.S. Therapeutic Recreation, Georgia Southern University – 1992
Certified ScrumMaster – 2017
Load Runner Certified Product Specialist for the Web – 2002
Georgia Society of Healthcare Professionals Research Award –Thesis of the Year-1994
E-commerce and Web Development, CSC Consulting, San Bruno, CA – 2000
Software Quality Assurance Consultant/Performance Engineer
Caesar's Entertainment,Inc May 2017 -February 2019
Bossier City, LA
Created test plans, test scripts and test cases for corporate software testers. Maintain all test artifacts using Serena Business Manager. Maintain test schedules using MS Project. Maintain four test environments for 1) Initial delivery from development to the test team where Selenium library of 150 tests were picked up, run and reports distributed using Jenkins 2) integration testing including all staged and converted data, 3) Continuous performance testing where Loadrunner v.12.5. and 4 was used and 4) User Acceptance Testing. Owned by the Business Analysts. Completed exit meetings, test tool training and transition of all duties to the internal test team marking project completion.
Systems Quality Assurance Advisor
CSRA, Inc December 2016 – December 2017
Bossier City, LA
Managed testing process for multiple third party and in house developed cloud based applications for the Federal government. The project utilized the Atlassian test suite including Jira for tracking User Stories, issues etc... Coordinated the automated Selenium regression test effort and Continuous performance testing using Load runner v.12.5. and 4 . Automated Selenium tests were picked up by Jenkins when new build were detected. CSRA operates under the ITIL framework and Software development follows the Agile methodology moving toward a pure DevOps model.
Test Manager/Performance Engineer
Louisiana Department of Education
May 2015 – December 2015
Baton Rouge, LA
Creating test plan documents and maintained detailed daily schedule of test activities, Performed Analysis of Alternatives in the selection process for performance test with Load Runner within a distributed Agile development/test team for mobile testing. Scheduling and hosting the Daily System Test Status Meetings, Managing the execution of testing activities, Reviewing logical integrity of testing deliverables, Managing problem reporting and defect resolution, Approving test deliverables, Setting up and maintaining the stability and integrity of the system test environment(s), Coordinated access to systems for all project team members (Maintained access for Jira, and any other required testing tools including Microsoft Test Manager Publishing System Test Status Reports and escalated to other Project Managers and/or to the Program Managers any issues that might a dversely affect the completion of system test prior to implementation. Initial delivery of code to the QA test environment from development was required to meet acceptance a a acceptance criteria determined by automated Selenium tests picked up, run and resulting reports distributed using Jenkins. Used Jmeter in pre-productio to to aid in identifying.full system issues prior to final phases. Used Splunk, Dynatrace, Sitescope etc… for monitoring. Began developing a Continuous Integration environment prior to project completion.
Quality Assurance Lead
United States Department of Veterans Affairs
December 2014 – May 2015
Supported configuration and change management, quality management nd requirements management processes and tools. Wrote Test Scenarios, Cases and Scripts to support Automated and Manual Functional and Technical Testing in the IBM Jazz suite and Performed Analysis of Alternatives in the selection process for performance test with load runner within a distributed Agile development/test team for mobile testing.. Supported users on customization and Permissions requests as well as training on the Jazz Suite. Implemented Software Testing frameworks supp0orting multiple test tools Including QTP, LoadRunner and SeeTest. Used Splunk, Dynatrace, Sitescope etc… monitoring
Sr. Quality Assurance Analyst
Vanderbilt University Medical Center
August 2014 – December 2014
Coordinated the automated testing effort for in-house as well as third party EMR developed applications (Epic) under test using Selenium and Jmeter, under a Bamboo framework. Tracked Epics, User Stories and Issues through Jira. The team developed, tested and implemented using Agile methodologies moving toward DevOps.
Test Manager Lead/Sr. Quality Assurance Analyst
Blue Cross Blue Shield of Tennessee - OnLife Health
April 2014 – August 2014
Performed Analysis of Alternatives in the selection process for performance test Load Runner within a distributed
Agile development/test team for mobile testing. The Selected tools out of the process were Jmeter, NeoLoad as well as
Selenium. Both have been implemented. Coordinated the implementation of an automated test framework to
support Jmeter, Selenium and eventually NeoLoad. The tools were used to test proprietary EDI and third party EMR (Epic) based applications. Coordinated the stand-up of the performance test environment. Implemented monitoring, analysis and reporting process.
Test Manager Lead / Performance Engineer Project Manager
Blue Cross Blue Shield of Hawaii (Hawaii Medical Service Association) –
March 2013 – March 2014
Implemented projects to address HealthCare Reform (HCR) involving the management of system test activities for multiple EDI and EMR based applications with emphasis on QNXT and Epic respectfully, Created test plan documents, Created and maintained detailed daily schedule of test activities, Scheduled and hosted the Daily System Test Status Meetings, Managed the execution of testing activities, Reviewed logical integrity of testing deliverables, Managed problem reporting and defect resolution, Approved test deliverables, Set up and maintained the stability and integrity of the system test environment(s). Coordinated access to systems for all project team members (Maintained access for Quality Center (QC)/ALM, Serena (SBM) and any other required testing tools.) Published System Test Status Reports, primarily for QNXT and escalated to other Project Managers and/or to the Program Managers any issues that might adversely affect the completion of system test prior to implementation. Performed integrated testing using Visual Studio Team System (VSTS), specifically Team Tester in an Agile SDLC environment.
Senior Lead Systems Analyst - Quality and Training
Scientific Research Corporation –
December 2012 – April 2013
Analyzed and evaluated major system project requirements. Reviewed user requirements and provided
direction in the identification of problem and potential resolution through testing. Defined system
objectives and prepared system design specifications to meet user requirements and satisfy interface
problems with multiple healthcare EDI and EMR based applications. Supported configuration and change management, quality management and requirements management processes and tools. Wrote Test Scenarios, Cases and Scripts to support Automated and Manual Functional and Technical Testing in the IBM Jazz suite. Supported users on customization and Permissions requests as well as training on the Jazz Suite. Implemented Software Testing frameworks supporting multiple test tools including Rational Functional Test (RFT) and Microsoft Visual Studio Team System
(VSTS). Conducted Remote Usability testing. SRC operates under an ITIL framework and follows various Agile and DevOps software development methodologies in cloud-based environments.
Sr. Software Quality Assurance Performance Engineer
Life Cycle Engineering –
October 2010 – November 2012
United States Department of Veterans Affairs/Department of Defense
Provided infrastructure, architecture and operations support functions in a fast-paced,
government Agile environment supporting Performance diagnostics, Performance architecture design,
Performance tuning, Performance monitoring, Capacity planning, and Software development in a
large multi-tier environment, Created and presented a Performance Planning Strategy that outlined
current production workload distribution, performance requirements and test/production environment
requirements and performance optimization results. Developed, executed and maintained Selenium test scripts.
Quickly achieved a working knowledge of design and implementation of the EDI based systems software in order to
produce the optimal system availability and performance. Mentored team on using Visual Studio Team System (VSTS),
specifically Team Tester for integration testing. Used Splunk, Dynatrace, Sitescope etc… for monitoring. Used NeoLoaad and LoadRunner for full system testing depending on the VA Team. Supported users on customization and permissions requests as well as training on the Jazz Suite. Transitioned all activities from the previous 3 years of program work to the Veteran’s Administration. LCE operates under an ITIL framework and follows AGILE methodoligies.
Project Manager/Performance Engineer
Advanced Information Services, Inc. –
April 2008 – August 2010
SPAWAR – U.S. Department of Defense – Navy – Marine Corps,
Managed the performance testing project for the USMC under a Secret Clearance for the C4ISR and
Global Command and Control System (GCCS) and Geographical Information Systems (GIS). Implemented ArcGIS test framework . Created and presented a Performance Planning Strategy that outlined current production workload distribution, performance requirements and test/production environment requirements and performance optimization results on both software and infrastucure. Developed test scripts and ran scenarios using Mercury (HP) – LoadRunner based on test cases designed in conjunction with the business analysts. Conducted Remote Usability testing. Utilized the Ranorex testing tool for automated testing across multiple remote platforms Made recommendations for performance improvement and scalability based on analysis of test results. The application is currently running on a combination of WebSphere, WebLogic, JVMs. NET and C++ connected to Sybase, MySQL, and Oracle databases in a UNIX/Linux/Windows NT environment and is EDI based.
Our team was using QuickTest Pro and web based protocols for the Performance testing effort. Also leveraged (VSTS 2010). The scripts were transitioned to the Program Office functional test team for future regression testing. This was all conducted in an Agile SDLC environment.
Information Technoloy Professional
September 1995 -2008
Information Technoloy Profressional involved in Software quality assurance testing, implementation and education across various Industries. Primary area of concern for the majority of projects was capacity planning and system scalability in their current states. Reported to mid-level management and Senior VPs and C-level corporate leadership or military branch commanders, PMO directors and Board Members depending on organizational structure and project goals. Utilized a a variety of proprietary as well as open source automated functional and non-functional test tools to increase test coverage and expedite the testing process.of concern for the majority of projects was capacity planning and system scalability in their current states. Reported to mid-level management and Senior VPs and C-level corporate leadership or military branch commanders, PMO directors and Board Members depending on organizational structure and project goals. Utilized a a variety of proprietary as well as open source automated functional and non-functional test tools to increase test coverage and expedite the testing process. Final phase of all projects consisted of verifying all artifacts were turned over to appropriate team members following Train the Trainer sessions and lessons learned conferences.