Administrative Assistant Customer Service

SKILLS

EXPERIENCE

MADHUMITA MUKHERJEE

**** ******** ***, ***********, ** L5N 7V7 H: 615-***-**** *********.********@*****.*** Event coordination

Process improvements

Spreadsheet development

Excel spreadsheets

Administrative support

Interpersonal communications

Invoicing and billing

Customer service orientation

Data entry documentation

Phone call answering

Back office operations

Time management

Meeting planning

Staff motivation

Documentation and reporting

Database entry

Microsoft Office

Self-starter

07/2014 to 07/2015 Recruitment Executive (HR)

BMA Wealth Creators Ltd - Kolkata, West Bengal

Rolling out Offer Letters, Appointment Letter for selected candidates & completing joining formalities of new recruited. (Documentation, Bank Form Fill up, ESIC Form filling)

Increased motivation and positive morale through direct interaction with managers and employees on a day to day basis.

Re-engineered payroll record and letter delivery processes by building external tool to automate program operations and ensure user-friendly implementation.

Designed and managed employee relationships initiatives. Conferred with legal and compliance professionals to evaluate records and information and validate key information to enhance future employee training.

Strengthened team spirit by creating flexible working hours. Automated employee performance evaluation reminders for senior leadership.

Partnered with management to establish workplace safety curriculum for training and education purposes.

Mitigated risks by ensuring federal and state regulations compliance while communicating changes to senior leadership.

Maximized HR efficiencies and maintained compliance with operational functions by performing background investigations, employment interviews, requisition posting, budgeting, statistical reporting, confidential document control and protocol development.

Oversaw job fairs to bring in local talent for long-term and seasonal positions.

Worked with department managers to assess needs.

Liaised with senior leadership and addressed managerial needs by implementing technology solutions into business strategies. Launched wellness plans to reduce stress, boost morale and increase productivity.

EDUCATION AND TRAINING

Aided senior HR leadership by accurately preparing bi-weekly payroll and tracking data into cumulative documentation.

02/2014 to 07/2014 Administration Manager

Agarwal Trading Company Pvt Ltd - Kolkata, West Bengal Monitored multiple databases to keep track of all company inventory. Looking entire Administration.

Making of various MIS & reports.

Screening and short listing suitable profiles against the requirement. Interviewing candidate Selection Procedure, Salary Negotiation. Looking after the attendance and leave management. Rolling out Offer Letters, Appointment Letter for selected candidates & Completing joining formalities & exit formalities. Managing the payroll and compensation system of the Company, Calculating the incentives and giving the proper adjustment. 03/2012 to 10/2012 Account Officer

INDIA INFOLINE FINANCE LTD - CoochBehar, West Bengal

•Resolved customer and business problems by applying strengths in conducting investigations and solving issues.

Prepared month end closing entries for detailed reporting and recordkeeping.

Worked with management to document and offset unusual expense variances in their respective areas.

Maintained account books and accounting systems with accuracy by entering data precisely and proofreading.

Resolved vendor and employee inquiries about invoices and purchases in a timely manner through research.

Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.

Updated investment records upon funding of investments. Received and submitted payments and applied amounts to customer balances.

Completed administrative tasks such as recordkeeping, writing correspondence and gathering materials.

04/2011 to 03/2012 Administrative Assistant

Muthoot Finance - Cooch Behar, WB

Maintained personnel records, including applications, performance reports, payroll records, and medical files.

Worked in a professional and respectful manner to handle all client, vendor and public guest requirements.

Returned all emails and calls within 24 hours of receipt. Responded to requests for immediate office support, such as a data searches, office memo drafts or reference retrievals. Established and maintained a positive and productive working relationship with management.

Coordinated materials for program needs, including physical files, tracking spreadsheets and update reports.

2011 Master of Arts: Environmental Studies

Rabindra Bharati University Jorasanko Campus - Kolkata, WB 2008 Bachelor of Arts: Philosophy

Alipurduar College - Sobhaganj, WB

2005 Higher Secondary: Arts

Alipurduar New Town Girl's High School - Alipurduar, WB 2003 Seceondary: Arts

Alipurduar New Town Girl's High School - Alipurduar, WB

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