Project Manager Scrum
Resume:
PALLAV PORWAL
Certified Scrum Master
Mobile: +1-416-***-**** / +1-437-***-**** Email: ******.******@*****.*** Canadian VISA: PR
@LinkedIn - https://in.linkedin.com/in/pallav-porwal-b11a7912
SUMMARY
IT Project Manager and Scrum Master offering 12+ years of total experience with Banking and Telecom Domain companies, working in the areas of CRM/Digital Services/Ordering/Billing, Data Warehousing with an impressive record of delivering and implementing the project as per scheduled deadlines, extending post-implementation and maintenance support to the technical support team and client.
Highly skilled and successful in coaching, mentoring and leading technical, project management and leadership teams in adopting Agile/Scrum, Kanban, and Agile best practices with strong business results
PROFESSIONAL SKILLS
Development tools
Eclipse, Quality Center, Xtra-C, Dream Weaver, ClearQuest, Power Designer, TOAD, Aginity for Hadoop
Clarify CRM
Thick Client, Clarify 13.1, CRM 7.5, CRM 8.
Technologies
Java, JSP, Servlets, XML, HTML, JavaScript, SQL, JSON
Project Methodologies
SDLC, Agile – Kanban, Scrum (Tool Used – Rally, Jira)
DevOps
Continuous Development: SVN (Git, GitHub – Source Tree), Build (Maven, Gradle)
Continuous Testing: Ginger
Continuous Integration: Jenkins
Continuous Deployment: Docker
Full Stack Development
Front End: HTML5, CSS3, Twitter Bootstrap, JS, JQuery, Angular JS
Back End: PHP
DB: MySQL
Data Analytics
Big Data, Hadoop, Tableau, Spot fire
Additional
Rest API Development
Android App Development
CERTIFICATIONS
• Sun Certified Programmer for the Java™ 1.4 Platform (SCJP 1.4)
• Clarify CRM Certifications in Amdocs
• CSM – Certified Scrum Master
HIGHLIGHTS
• 3 years of Project Management and 6 years of Scrum Master experience
• Currently working in Bank of Montreal (BMO) – Canada as a Project Manager and Agile Coach/Scrum Master.
Worked in Amdocs – Rogers Account (Canada). Responsible in activities like software delivery. Requirement analysis, Software Review production support.
• End to End project management experience for varying technologies.
• Keen planner strategist and implementer with demonstrated success in end-to-end project management and ensuring effective management of various resources to meet project specifications
• Strong problem solving & technical skills coupled with confident decision making for enabling effective solutions leading to high customer satisfaction and low operational costs
• Providing leadership, direction, strategy and vision in the areas of technology and product development to facilitate and enable growth and business agility
• Significant experience working with local as well as overseas customers project managers and technical learns for securing and executing concurrent projects
• Handling end to end management of multiple projects from conceptualization and visualization to technology mapping and final execution of projects
• Managing and leading team members: allocating resources among team members and guiding team members during the project, till final delivery
• Holding review meetings to monitor progress of the project as per schedule/budgets and ensuring timely completion and delivery of the project to the client
• Facilitating sprint planning, daily scrums. retrospectives, stakeholder meetings
• Educated and reinforced serum methodology and agile framework to team members and key stakeholders
• Tracking and managing product backlog, burn-down metrics. velocity, and task break-down
• Facilitated the transition of the applications from waterfall to Agile as a Coach
• Expert at driving the adoption and enforcement of Scrum rules, removing impediments and fostering self-management
• Proactive in sensing a risk and work on a mitigation plan, Track and communicate updates on the sprint/release progress to the project stakeholders, and raise a flag m SoS (Scrum of Scrums) as warranted
• Domain expertise includes CRM integration with Billing, Digital, Collections, Service Order Management, and Provisioning in Telecom Domain Companies
• Motivated, thorough, dependable and well—organized team player with good interpersonal skills
• Possess good communication skill and a fast learner with an appetite to grasp and adapt to changing technologies
• Conducting system study and coordinating with team members for requirements mapping, system design & integration implementation, etc.
ACADEMIC QUALIFICATIONS
• MBA - Institute of Management Technology, Ghaziabad (2014)
Systems Management – 65%
• Bachelor of Engineering - M.I.T.M (Indore - INDIA), RGPV (2002-2006)
Bachelors of Engineering (Computer Science) – 73.16%
• Higher Secondary School -Rajeshwar Vidyalaya, M.P Board (2002) - 84.6%
• High School - Rajeshwar Vidyalaya, M.P Board (2000) - 85.6%
PROFESSIONAL EXPERIENCE (Amdocs – Sept, 2006 until Aug, 2018)
Bank Of Montreal (Canada)
Project Manager and Agile Coach/Scrum Master (Jan, 2019 – Present)
As a Project Manager:
• Consolidate legacy data warehouse onto standard enterprise analytics platform, IDP (At Hadoop).
• To provide reporting analytic users with a more powerful platform to perform their analytics.
• Align with the bank’s strategic enterprise customer information file (eCIF).
• Align House holding views utilizing eCIF to serve retail, private and commercial banking LOB.
• Migrate Bank US legacy data warehouse, HIWE and its eco systems to standard enterprise analytics platform, IDP.
• Ensure the availability of needed data elements in IDP for current HIWE ad-hoc users.
• Augment IDP with missing sources to reproduce HIWE deliverables.
• Build new IDP L3 schema to be used by reports, downstream, interfaces, and user groups.
• Build new shared IDP L2.5 schema to be shared among user groups
• Build new House holding process to use eCIF customer data and customer relationships to create new house holding process for Retail and Private banking.
• Rebuild consumption for AML, BWAR, CCAR, HBR, LRM, MCDS, MRP, RDC, SFDC, TSYS, and XRM to source from IDP.
• Migrate downstream applications to use new IDP L3 schema
As a AgileCoach/Scrum Master:
• Created and conducted training courses for Scrum Masters and teams related to agile best practices, understanding and improving team dynamics and team performance to facilitate the Agile transformation
• Wrote Agile FAQs, articles and success stories which were distributed via newsletter and posted on a SharePoint site to improve the Agile maturity level.
• Coached teams, Scrum Masters, Business Analysts, Managers and Executives on Agile values and principles to promote continuous improvement in practices and artifacts.
• Championed cultural change and collaborated with project manager on plans and techniques for accelerating and advancing the organization's transformation.
• Mentored teams, leading them to be self-directed with strong accountability, decision making, conflict resolution and transparency.
• Provided reporting at the team and LOB level on team performance against agile measurements
• Led strategic Release Planning and tactical Iteration Planning sessions
• Conducted daily stand-ups, facilitated sprint reviews, retrospectives, and sprint planning
• Communicated and presented weekly updates to stakeholders and program managers
• Coordinated software development with source and downstream groups to ensure feature release based on commitments
• Developed the roadmap for all teams to evolve toward predictive velocities
• Focused primarily on training the teams to write good user stories, prioritize the work based on business value and handling of the tasks by the team. Placed substantial efforts on team member role training, time-boxing and providing strong metrics for all players
Account – Rogers (Canada)
Scrum Master and Technical Lead (April, 2017 – Aug, 2018)
As a Technical Lead:
• Lead the successful delivery of projects in CRM domain.
• Handled the complex technical delivery of CRM version upgrade with successful implementation.
• Acted as a bridge to close the technical dependencies between the integrated applications (like Ordering, Billing, Collections etc.) to ensure the quality delivery of the software.
• Analyze and develop product requirements and develop software to meet those functional needs.
• Review technical feasibility and work with product owner and team to develop user stories for development.
• Maintain reusable code for modular software and other components.
• Recruit and mentor software engineering team members.
• Lead planning and execution of project work plans, making ongoing revisions to meet changing needs.
• Direct development team efforts to achieve team and product development goals, objectives and milestones.
• Collaborate with cross functional teams in global locations to build software architectures that resolve complex business problems.
• Oversee solutions development initiatives utilizing input from consultants and technology vendors.
• Work with senior management and executive staff to develop cohesive plans for the development of innovative software products.
• Worked over the grooming of the new team members so as not to impact the velocity of the team per sprint with the regular KT sessions.
• Helped in the implementation of the continuous integration.
As a Scrum Master:
• Utilized Agile Scrum practices to help the team increase their velocity.
• Organized and facilitated Release Planning, Sprint Planning, Backlog Grooming, and Retrospective meetings.
• Collaborated with members of the Product, Business and Engineering Teams to develop and maintain Product Backlogs
• Focused primarily on training the teams to write good user stories. Prioritize the work based on business value and handling of the tasks by the team. Placed substantial efforts on team member role training, time-boxing and providing strong metrics for all players
• Brought in Agile best practices such as continuous integration code design reviews, transparency, accountability, Rally/JIRA tracking product visioning
• Removed team impediments on a daily basis to allow the team to deliver the sprint goals and deliverables.
• Facilitated team and cross-team Retrospectives to build good working relationships among the 7 agile teams.
• Engaging with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization
• Tracking and effectively communicating team velocity and sprint/release progress to all affected teams and management in Rally/JIRA.
• Working with the engineering managers to identify cross-team dependencies and manage inter-team tasks
• Projected team from over-commitment, managed backlog, prioritized resolution of defects/bugs.
• Responsible to remove impediments as these projects relies on the data from multiple departments, hence requiring constant effective communication to unblock the team and make sure the team remains on task at hand
• Mentored teams, leading them to be self-directed with strong accountability, decision making, conflict resolution, and transparency
• Facilitated meetings to iron out blockers conducted JAD sessions with the Product owner and other stakeholders on regular basis and helped the team to make better use of these time and estimate more effectively thus ensuring a healthy sprint progress
• Kept the teams focused on the sprint’s priorities, business values and projecting them from over-committing
• Communicated team status, progress via Release/Sprint Burn down charts Story Acceptance rate and defects and make sure the stakeholders are aware of what is going on
• Built the team’s agile knowledge and empower the team to make process improvements captured in sprint retrospective meetings. Generally used STOP, START & Continue or KALM (Keep, add, more, less) techniques in retrospective meetings.
• Rally/JIRA tool is used for Agile Scrum to track the team activities
• Frequent follow up and friendly reminders to the team on updating Rally/JIRA tasks on daily basis for more accurate reporting.
• Worked with product owner during the Sprint review sessions to make sure all stories met the Definition of Done and get the stones accepted within the sprint.
• Performed an active coaching role for organization wide Agile implementation and embracement
• Facilitating Scrum of Scrum for offshore teams in India.
Account - AT&T LightSpeed & ATT Cricket (USA)
Scrum Master (March, 2014 – March, 2017)
• Responsible for two Agile Scrum teams and one Kanban team.
• Responsible for directing teams, ensuring that organization goals are attained, implementing and monitoring software development processes, and reporting to senior management.
• Successfully guided three development teams through transition from waterfall to Agile development.
• As a Scrum Master for three separate team (20. people), identified process changes required to accelerate development and remove major impediments Facilitated Scrum of Scrum calls following Agile process
• Coached team members on Agile processes and facilitated planning meetings and retrospectives. Maintained task board and produced daily burndown charts.
• Removed impediments and projected team members from interruptions and distractions to maximize productivity. Encouraged and implemented process improvements. Created team-building opportunities.
• Worked closely with Product Owners, coordinating product backlog grooming and story estimation.
• Successfully developed and executed test plans, procedures, and use cases, and provided in-depth analysis to create and rollout new software.
• Improved product usability by creating feature enhancement requests, as well as performing systems analysis on existing products where documentation was lacking.
• Facilitated Change Control Board meetings, team staff and technical meetings as a key thought leader within the organization.
Account - AT&T Mobility (USA)
Scrum Master (March, 2011 – May, 2014)
Responsible for ensuring the safe delivery of all projects and in accordance the company policy & procedures and adhering to all statutory and regulatory legislation.
Duties:
• Organized and facilitated project planning, daily stand-up meetings, reviews, retrospectives, sprint, release planning, demos, and other Scrum-related meetings
• Working with the Product teams with a focus on guiding the teams towards improving the way they work.
• Assisted team to remove impediments by having an understanding the control and release processes
• Assisted with internal and external communication, improved transparency, and radiated information
• Assisted with prioritization and resolution of software defects
• Built relationship with Product owner and other stake holders to facilitate team's interaction with them
• Engaged with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization
• Helped team to solve problems rather than provide solutions
• Interfaced with Program Management Office to ensure project goals and requirements are being met
• Removed impediments by finding the right personnel to remove the impediment
• Took responsibility of delivery and management of the tasks
• Tracked and effectively communicated team velocity and sprint/release progress to all affected teams and management
• Updated Agile tracking systems to provide transparency on product and sprint backlogs
• Acted as a Project Manager when necessary
• Instructed and modeled core Agile principles of collaboration, prioritization, team accountability and visibility; ensured consistent application of scrum methodologies across the enterprise
• Worked with the engineering managers to identify cross-team dependencies and manage inter-team tasks
• Facilitated Scrum of Scrum for offshore teams in India.
• Evangelized the benefits of Scrum to ensure its smooth adoption
Account - CABLEVISION IDA (USA)
Developer, Leader, Lead Scoping (Sept, 2006 – February, 2011)
Technologies: Java and J2EE application development, HTML, XML, OOP, Architecture and Design Patterns, Web service and API design.
Duties:
• Planning, development, unit testing, systems testing, maintenance and deployment to meet client and system requirements
• Work closely with clients and cross-functional team members to understand and analyze business and technical requirements that drive the analysis and design of technical solutions
• Implement proposed solution. Consistently develop and deliver high-quality, low-defect features on schedule
• Participate in planning of daily activities with the team members, in technical design and development activities
• Perform code reviews when necessary
• Perform unit, component and integration testing of system components and bug fixes
• Ensure quality through adherence to technical best practice and through mentorship, feedback and paired programming
• Participate and support user training and client demonstrations/UAT of the web application products on an as-needed basis
• Conduct unit and regression testing
• Work closely with your project team and foster a fun and collaborative environment.
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