Customer Service Sales

Mobile- 587-***-**** Jagbir Kaur Nanuan **********.***@*****.***

*** ******* *********, ********, ** L6R 0B3

Summary

I am a determined and highly motivated individual with 4+ years of experience in customer service with extensive exposure to order desk, office administration, client management I continuously engage in professional training and development to enhance my professional expertise and I am enthusiastic to demonstrate my acquired skills.

Education

CDI College, Calgary, AB

Diploma in Network system administration

Chandigarh University, INDIA

Bachelor of Computer and Applications(Engineering)

Highlights

Effective verbal and written communication skills

Ability to handle multiple task & can work under pressure

Effective people management, team building, interpersonal and relationship building skills

Quick learner, Organization and decision making, problem solving skills

Exceptional customer service skills, flexible and adaptable

Executive level support, able to make judgments with reasoning and discretion

Technical skills

Experience with Microsoft Word, Excel, PowerPoint, Outlook, Visio, Access

Good analytical, troubleshooting and research skills, data analysis, integration

Expertise hand-on experience on computer software and hardware

Hands on experience on Sage-Accpac ERP application, typing speed is 40 WPM

EMPLOYMENT

Order Desk Coordinator

Cardtronics Canada Mississauga May 2016 - Present

Reviewing the Sales notification form and customer contract to set up an order for all new ATM installs and parts.

Creation of customer invoices for the equipment based on the installation packing slip received from the technicians.

Creation of credit notes for the ATM de installs based on the credit note documentation submitted by technicians.

Preparing monthly reconciliation of shipping clearing account to ensure that all orders are shipped and invoiced in the same month.

Reviewing all outstanding order with dispatch and warehouse team for timely closure before the quarterly inventory count.

Performing monthly match & kill for all ATM install and de install to ensure that all the invoices and credits have been processed to reflect correct inventory in the system.

Supporting inventory accountant in quarterly physical inventory count by investigating and resolving the variances.

Workings closing with other departments like Fixed Assets, Accounts Receivable, Warehouse staff and dispatch to ensure that the assigned roles and responsibilities are executed effectively

Acting as a first point of contact for all sales representatives for any query related to sales price of inventory items and availability.

Participated in special projects as assigned and supervise/lead others on the team

Office Administrator July2015-April 2016

City carpets LTD Calgary

Record day to day financial transactions and complete the posting process.

Forwards information by receiving and distributing communications; collecting and mailing correspondence; copying information

Serves customers by backing-up receptionist; answering questions; forwarding messages; confirming customer orders; keeping customers informed of order status

Maintain supplies by checking stock to determine inventory levels; anticipating requirements placing and expediting orders; verifying receipts; stocking items; delivering supplies to work stations

Update job knowledge by participating in educational opportunities

Technical support representative Jan 2014-June2015

Shaw Communication Calgary, AB

Resolved customer complaints and concerns with strong verbal and negotiation skills

Managed base level IT support to consumer clients

Processed inbound and outbound technical support calls at a 20% faster rate than team average

Dispatched service technicians as per requirements of the clients.

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