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Customer Service Assistant

Covina, California, United States
April 24, 2019

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Michelle F. Pottenger


OBJECTIVE: Seeking a challenging and long term administrative career opportunity where my experience as a team player as well as loyalty, dedication and attention to detail will be utilized.

Summary of Qualifications:

Wealth of Administrative and Customer Service

Microsoft Office-Word/Excel/PowerPoint

SAP Concur Expense &Travel Software



Court Database Programs


AP/AR, Payroll

Heavy Phones

Bilingual-Spanish - Fluent (Interpret, Translate and Read)

Experience building and maintaining business relationships and interfacing with all levels of personnel

Strong written and verbal communication skills

CPR/First Aid certified


La Puente High School – Graduate

Various Customer service seminars

Interpreting-Passed written exam for the State of California


Rosemary Children Services/Temp. (Pomona, CA)

Office Services Support II July 2017 - February 2018

Provide office support to Family Specialist's, Program Manager and Director. Oversee and maintain effective organization of client files, client information intake, monthly and weekly reports. Train Office Support Staff I and lead Teams of Staff to ensure timely and accurate completion of tasks. Order supplies for families and compile a monthly expense report of monies used for families and submit to DCFS. Maintain a Census report of new and closed cases. Invoicing on P.O.'s, A/R, A/P. Ability to prioritize multiple duties/projects, take ownership and follow through on all assignments. Contacting vendors and scheduling work orders and deliveries. Scheduling CPR classes and maintaining files with certificates and invoices. Assuring quality and confidentiality of work for all assigned areas of responsibility. Assisting with other administrative functions as needed.

Bishop-Buehl Racing Engines (West Covina, CA)

Office Administrator/Personal Assistant August 2014 -June 2017

Administrating business office. Receive incoming phone calls/emails and assisting with them as possible. Keeping inventory on Excel worksheet. Ordering parts/picking-up from various vendors. Accounts receivable and payable, resolving any and all billing issues or discrepancies. Doing weekly payroll, and maintain filing system and customer data (on Excel). Effective resource and task planning, decision making. Ability to prioritize multiple duties/projects, take ownership and follow through on all assignments. Managed small and large projects and escalated customer issues that have a short timeline to reach resolution. Communicated with clients through email and phone. Assisted in implementing website page. Attended NHRA events and assisted in pits with promoting racecar and assisted with catering. Made travel arrangements for owner. Various office duties and customer service.

Office of the Federal Public Defender (Riverside, CA)

Legal Assistant February 2009-August 2014

Assistant and liaison to the Assistant Federal Public Defender. Maintained and organized case files, utilized advanced knowledge of legal terminology by preparing correspondence and court documents filed on PACER. Reviewed case status on PACER. Used Excel to create graphs and store discovery. Transcribed dictation. Maintained calendar for court appearances, appointments, meetings and conferences. Identified conflicts with court calendaring. Assisted attorney prepare for trial and or court appearances. Prepared legal documents to be sent to District Attorney and Judges. Translated Spanish letters and interpreted for attorney at lock-up/jail or phone calls. Communicated with defendants and their families. Answered phones and took information on defendants. Interacted with court personnel and judges. Responsible for other case management functions as assigned. Assisted other Federal Public Defenders as needed.

Elias Bros. Contractors, Inc. (Pomona, CA)

Sales/Administrative Assistant May 1996-October 2007

(absent from 2005-2006)

Assistant and liaison to Sales team. Customer service/contact representative for all jobs acquired. Processed proposals and change orders for salesman and 2 estimators. Ordered materials such as asphalt and/or concrete for jobsite and other supplies needed at jobsites. Scheduled striping when needed. Sent out Preliminary notices and invoices. Organized customer files. Answered phones and routed calls or took detailed messages. Daily and weekly back-up on computer. Assisted Controller with posting in job calendars, control books, job books, A/R, Payroll-time card auditing and filing. Data entry with Excel. Maintained data base and tagging. Assembled and Supplied field job packages with map and directions. Assisted with DOT requirements. Retrieved phone and fax messages and processed. Maintained office supplies/machines. Assisted in office as needed with other duties. Assisted field supervisor with safety meetings by interpreting in Spanish for Spanish speaking workers, as well as translating work memos from English to Spanish.

References Available upon request

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