Engineer Project

Krupa Navinchandra Mehta

Redmond, WA *****

909-***-**** *************@*****.*** www.linkedin.com/in/krupamehta196

Quality Assurance Analyst

Results-oriented quality analytical lead, test manager, scrum master, and IT consultant with 11 years of experience managing IT portfolios and life cycle testing. Expertise in energy / utility, banking, and insurance sectors. Able to work independently and lead effective cross-functional team. Strong communication and negotiation skills; balance priorities, manage stressful situations, and keep projects on track. Current with relevant technology and committed to innovation in service delivery and issue resolution. Fully authorized to work in the United States. Professional strengths include:

Expertise in quality assurance and quality control; highly skilled in the execution of manual and automation testing.

Delivery of customized projects, including project planning, resource planning, scope of work, risk management plans, quality management plans, and project change control plans.

Communication and collaboration with business process, technology, and offshore / offshore teams as well as users to resolve open issues, action items, and defects and to maintain project schedules.

Development of business plans and management of information to ensure exceptional service for internal and external stakeholders.

Timely project status reporting and the ability to provide oversight and strategic direction to leadership.

Technical Skills

Core Competencies: Business Analysis, Requirements Analysis & Gathering, Planning, Estimation, Automation, Mobile

Workforce Management, Work Orders, Notifications, Fleet Management & Automatic Vehicle

Locator (AVL), GIS Maps, Outage Management System, Click Software, Risk Management, API System Analysis Testing: Functional Unit Testing, Compatibility Testing, Smoke Testing, Functional / System Testing,

System Integration Testing (SIT), Regression Testing, Security Testing, User Acceptance Testing

(UAT), Risk Based Testing, End to End Business Process Testing, Mobility Testing, Automation

Testing, Production Verification Testing, API Testing, Data Conversion and Migration Testing

Methodologies: Agile/Scrum (including Dual Shore), Waterfall, Iterative Waterfall

Databases: ORACLE 10, ORACLE 11i, SQL 2012, SQL Lite, DB2

Software Applications: Consolidated Mobile Solutions (FMP360), Click Schedule, SAP (EAM, HCM), Outage Management

System (OMS), Finacle (Banking Product), CGI ARM Suite (AM, WM, Scheduling and Field Tool), Microsoft Office (Project, Excel, Word, Visio, PowerPoint), Postman

Application Tools: Visual Studio for Defect Management (VSO), Eclipse (Selenium/Java), Cucumber/Gherkin, Junit, Maven, Page Object Model, Page Factory

Test Management Tools: TFS, HP-ALM, Jira, IBM-RQM

Content Management: SharePoint, GitHub, VSS

Professional Experience

CAPGEMINI AMERICA INC. (formerly iGATE and PATNI), various locations 10/2010 – 10/2018

QA Lead /UAT Lead / Business Analyst (09/2017 – 10/2018)

Project: Gas Work and Asset Management (GWAM)

Client: ConEdison (Gas) New York City, NY & Dallas, TX

Support development of an integrated, comprehensive GWAM solution to be used by gas operations, engineering, and contractor personnel. Define and finalize requirements with business stakeholders. Coordinate onsite and off-site resources, manage a 15-member team, and provide deployment support during releases.

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Professional Experience

CAPGEMINI AMERICA INC. (formerly iGATE and PATNI), various locations Continued

QA Lead /UAT Lead / Business Analyst / Data Analyst (Continued)

Project: Gas Work and Asset Management (GWAM)

Define testing scope for project releases based upon requirements documentation and oversee all activities to ensure the success of testing phases.

Design test metrices to track progress in terms of scope, schedule, budget, and project resources.

Partner with users, business development, architecture teams, and other stakeholders to assess requirements and contribute to requirements documents and change requests.

Ensure that milestone schedule is being followed and that discrepancies are documented and communicated.

Oversee defect management to verify that defects are fixed and retesting within defined SLAs, perform root cause analysis, and lead daily defect triage meeting. Report testing and defect status to leadership as needed.

Monitor issues and progress and ensure appropriate escalation and timely resolution. Coordinate across project teams for work requirements, deliverables, query, and issue resolution.

Automated the test cases using Selenium with java; Cucumber, Junit as the framework; Maven as to build project; Page Object Model; Page Factory

Manual API testing using Postman.

Performed extensive root cause analysis by verifying the databases, log files, xml payloads and backend systems.

Reduced number of rejected defects by 80% by initiating a process improvement to document potential defects and review observations on a daily basis. This also produced a 50% improvement in triage time since review and analysis had already been performed by team members.

Converted test cases to a new format which categorized and structured them properly while saving up to 120 hours for authors. Gained buy-in by demonstrating the format and updated functions, such as the ability to identify the status of different test fields and quickly track impact.

QA Lead /UAT Lead (05/2012 – 08/2017)

Project: Consolidated Mobile Solutions (CMS)

Client: Southern California Edison (SCE) Los Angeles, CA & Pune, India

Provided quality assurance for CMS project intended to be a single go-to application for field use of work management, time management, and data management functions. Worked with development team to develop and execute effective testing solution for project divided into four releases focused on different user groups. Managed an 8- to 10-member team.

Led testing team and oversaw testing activities for planning, preparation, execution, validation, and sign-off.

Define testing scope for project releases based upon requirements documentation and oversee all activities to ensure the success of testing phases.

Partner with users, business development, architecture teams, and other stakeholders to assess requirements and contribute to requirements documents and change requests.

Performed test plan development, test design, test case authoring, test case execution, test environment design, test environment building and support, defect management, and resolution.

Maintained the user stories, test cases, defects and filters/dashboards in Jira for Product team and HP-ALM for backend team for status reporting.

Monitor issues and progress and ensure appropriate escalation and timely resolution. Coordinate across project teams for work requirements, deliverables, query, and issue resolution.

Directed real-time field end to end testing using mobile device in various networks like LAN, wifi, mifi, LTE, 4G and 3G, verifying the database, backend systems and interfaces.

Performed extensive root cause analysis by verifying the databases, log files, xml payloads and backend systems.

Senior QA Engineer (03/2012 – 04/2012)

Project: GL-ND for Energy & Utility

Client: Germanischer Lloyd Noble Denton Pune, India

Supported GL-ND project to measure gas and pressure for different phases of gas production and storage, optimizing production and storage and ensuring safe transportation.

Utilized agile methodologies and managed a three-member team.

Coordinated with development team and oversaw testing and defect management to manage deliverables.

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Professional Experience

Senior QA Engineer (10/2010 – 12/2010 & 05/2011 – 02/2012)

Projects: ISV Bank Owned Life Insurance (BOLI), Notional Balance System (NBS), Death Match (DM), and Manual Options for Bulk Check (MOBC) for Corporate Benefit / Specialized Benefit Resources

Client: MetLife USA Gandhinagar, India

Oversaw projects to verify COGNOS reporting after performing transactions at different phases.

Analyzed requirements and managed a two-member team.

Prepared test plan and test cases; executed test cases and performed impact analysis.

CAPGEMINI AMERICA INC. (formerly iGATE and PATNI), various locations Continued

Senior QA Engineer (01/2011-04/2011)

Project: Smart Apps for Retirement Benefits

Client: MetLife USA, Gandhinagar, India

Provided onsite coordination for Smart Apps web-based and mainframe integration.

Ensured transactions calculated after retirement benefits in accordance with requirements.

Executed test cases and managed weekly deliverables.

INFOSYS LTD., Pune, India 10/2007 – 09/2010

Test Engineer

Performed requirements analysis and release testing for Finacle E-Banking, an internet interface offering personalized user experiences and empowering customers to exercise real-time control over their finances across channels and banking accounts. Oversaw weekly deliverables and status reporting and. Managed teams with up to eight members.

Prepared test plan and test cases for various modules: Counter Party, Fund Transfer, Local Transfer, Remittance, Admin, and Service Request.

Executed test cases and resolved issues with modules.

Coordinated testing for five releases for internal and external customers, including CFS Bank UK, Allihal Bank, Kotak Bank, IDB Bank Israel, Society General China, and ABN Romania.

Education & Professional Development

SARDAR PATEL UNIVERSITY, G. H. COLLEGE OF ENGINEERING AND TECHNOLOGY, Gujarat, India

Bachelor of Engineering (Computer Science & Engineering)

CAPGEMINI AMERICA INC.

Agile Certified Practitioner Agile Scrum Master Training

Awards

Capgemini Team of Quarter: Q4 2010, Q1 2014, Q3 2015 & Q4 2016

Capgemini Valuable Contribution Award: Q4 2010, Q4 2012, Q3 2015 & Q4 2016

Capgemini Innovation Award: Q4 2015 & Q2 2017

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Knowledge Documentation

Mehta, Krupa. (2017). GIS mapping functions for consolidated mobile solutions. Capgemini.

Mehta, Krupa. (2016). User preferences for consolidated mobile solutions. Capgemini.

Mehta, Krupa. (2015). Notification for consolidated mobile solutions. Capgemini.

Mehta, Krupa. (2015). Work management for consolidated mobile solutions. Capgemini.

Mehta, Krupa. (2010). Counter party for e-banking. Infosys. Unpublished.

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