Administrative Assistant Customer Service
Resume:
VIRGINIA M. SACCA
Salem, NH 03079
******@*****.***
QUALIFICATIONS
Seasoned receptionist, office manager, and administrative assistant. Exceptional communications and organizational skills with proven analytical and strategic thinking abilities.
PROFESSIONAL EXPERIENCE
GREENMONT AVENUE ELEMENTARY SCHOOL, Dracut, MA 2018 - Current
Receptionist and Administrative Assistant to the Principal
●Track student attendance
●Order supplies via purchase order entry
●Maintain current lists of students
●Process transfers in and out of school system
MERRIMACK COLLEGE, North Andover, MA 2015 - 2018
Administrative Assistant, Graduate and Undergraduate Licensure Department of Education
●Administrative Assistant to the graduate department
●Set up and send end of semester evaluations to students
●Responsible for managing all events for the graduate department
●Collected updated syllabi from grad faculty and adjuncts
●Collected updated adjunct resumes
●Worked under the direction of the director of teacher preparation programs, undergraduate
●Assist director in department operations related to scheduling, communications, meetings
●Setup and maintain undergraduate licensure files
●Create and maintain a complete list of major and minor EDU students to obtain an actual count of students, previously unknown
●Assigned EDU advisor to each student
●Assist faculty in advising process. Send student emails, print lists and pull files for each faculty member
●Order supplies as needed for faculty and adjuncts
●Other projects and responsibilities as requested
ETHOS VET: BULGER VETERINARY HOSPITAL, North Andover, MA 2007 – Current
Client Care Specialist
●Serve as a focal point for communicating with and educating pet owners regarding health and care related issues (by phone and in person)
●Assists veterinarians by answering client questions or directing questions to the proper professionals
●Schedule appointments using EZVet
●Fill/Refill prescriptions in accordance with hospital policies and procedures.
●Helps to alleviate some of the pain of euthanasia by offering books, handouts for adults and children
●Admit and discharge patients
●Enter charges, invoice & collect payments
●Read, interpret and maintain medical records
VIRGINIA M. SACCA Page 2
ACCOMPLISHMENTS
●Assist in graduate program to help set up orientations
●Provided training to new hire employees
●Developed and implemented new employee programs and assisted HR Director with special projects and programs to improve the workplace environment
●Established a corporate MBTA pass program, requiring the administration of the program, which eliminated the reimbursement process and increased employee morale
●Provided administrative support to the HR Director and Director of Business Development
●Generated & implemented HR policies, procedures, and helped with the creation of employee handbook
●Organized various fundraising activities: food drive, pet oxygen masks for fire departments
COMPETENCY SKILLS
●Considerable knowledge of principles and practices of personnel administration
●Strong attention to detail and organizational skills
●Superior interpersonal and communication skills (written and verbal)
●Ability to maintain confidentiality, diplomacy and professionalism at all times
●Self motivated, dependable, flexible and capable of operating independently with minimal direction
●Proactive and driven
●Ability to exercise sound judgment
●Customer service driven attitude
●Ability to meet deadlines
COURSES AND SEMINARS
●Bentley College Course "Human Resources Roles and Responsibilities"
●ADP Seminar "Legal Aspects of Human Resources"
●Hesser College "Organizational Behavior"
●Mark Opperman seminar "Dealing with difficult clients”
●Spirits In Transition – “Pet Hospice” online course
EDUCATION
MEDFORD HIGH SCHOOL, Medford, MA Diploma
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