Office Assistant Customer Service

Themesa Jane McKeen

***** *** **, ********, **, T5L 1T9

Phone: 780-***-**** Email: *************@*****.***

HIGHLIGHT OF SKILLS

Team player with a well-developed work ethic

Strong interpersonal and communication skills and dedicated to providing exceptional customer service

Organized and able to effectively solve problems using judgment

Adaptable and able to work under pressure

EDUCATION

Reeves College Graduated June 2 2017

PROGRAM

Medical Office Administrator/Assistant Diploma July 2016

PROFESSIONAL TRAINING

Medical Office Administration Practicum June 2016

United Health Centres

Received hands on training in the following areas:

Uploaded documents to patient profiles through Med Access

Cleaned and prepared patients rooms

Registered new patients into the computer system

EXPERIENCE

Optometric Assistant

Optometrist Clinic Nov 2018 - Feb 2019

Filing patients files manually

Humphrey VF / OCT Technician

Performed pretest on patients before seeing the doctor

Prepared patients with eye drops prior on seeing the Doctor

Made sure clinic was clean and tidy

Answered phones when needed and placing patients or clients on hold

Medical Office Assistant

Alberta Avenue Medical Clinic Nov 2016 - Jan 2017

Scanned and indexed patients files to their profile through Health Quest

Cleaned and prepped patient rooms

Provided excellent patient services

Registered patients and took weight and height down

Created sick notes and referral letters for patients and doctor

Receptionist

Office Move Pro Feb 2016 – Aug 2016

Answered incoming calls on a 4 line switchboard and transferred to the appropriate person

Scanned and uploaded documents

Prepared brochures and inputted information to business letters

Performed payroll by keying in employees hours

Maintained a clean and organized desk and office space

Loan Broker

June 2013 – Feb 2014

Cash Canada Financial

Explained the different types of loan and credit options available to customers as well as the terms of those services

Obtained and compiled copies of applicant credit histories, corporate financial statements, proper forms of identification, and any other required financial information

Reviewed and updated credit and loan files

Constantly verified that the cash drawer was balanced at all times

INTERESTS

Music – singer/songwriter

Rock and stone collecting

Hockey and Football

Motorcycles

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