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Customer Service Representative

Lilburn, Georgia, United States
April 27, 2019

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Cynthia Keasler Broderick

*** ****** **** **. ******* GA 30047 Cell: 678-***-****


Skilled Loan Servicing Agent / Customer Service Representative committed to addressing customer concerns with speed, accuracy, and professionalism.


●Consistently meet and exceed productivity goals with a proven capacity to troubleshoot issues to ensure customer satisfaction.

●High level of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty.

●Collective bargaining techniques.

●Data collection and analysis.

●Strong problem solving ability.

●Proficient in Microsoft Office Suite.


Paramount Staffing, Atlanta GA August 2017-April 2019

Kaiser Permanente

Patient Scheduling Associate

. handled high volume of inbound calls from patients scheduling appointments

for Primary Care, Pediatrics,Dermatology.Ob/Gyn,Nutrition, Weight Loss and

Health Education Classes.

. processed Health Record Cards for visiting and new members to Kaiser


. processed electronic message to doctors for medication refills, appointments


. made outbound calls to patient when need to change appointments or status

of research.

ManpowerGroup, Milwaukee WI March 2017-July 2017


Customer Service Representative

. handled high volume of inbound calls from homeowners and insurance agents

for home hazard insurance.

. Taking premium payments over the phone.

. Followed up the homeowners and agents by phone/etc.

. Educated homeowner/agent on what is need to update hazard insurance.

. Handled administrative duties as needed.

Georgia Student Finance Commission, Tucker, GA June 1994 – June 2015

Loan Servicing Agent II

●Soft collections on early stage to 60+ days past due students loans.

●Educated borrowers on what type of deferment they qualify for and what documentation is needed.

●Taking customer payments over the phone.

●Help customers set up payment arrangements.

●Handled a high volume of inbound and outbound calls.

●Followed up with customers by phone/email/etc.

●Provided excellent customer service.

●Determined student loan qualifications and offer options.

●Performed Data Entry.

●Handled administrative duties as needed.


Administrative Assistant Courses; Tri-County Technical College, Pendleton, SC, USA

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