Cynthia Keasler Broderick
Skilled Loan Servicing Agent / Customer Service Representative committed to addressing customer concerns with speed, accuracy, and professionalism.
●Consistently meet and exceed productivity goals with a proven capacity to troubleshoot issues to ensure customer satisfaction.
●High level of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty.
●Collective bargaining techniques.
●Data collection and analysis.
●Strong problem solving ability.
●Proficient in Microsoft Office Suite.
Paramount Staffing, Atlanta GA August 2017-April 2019
Patient Scheduling Associate
. handled high volume of inbound calls from patients scheduling appointments
for Primary Care, Pediatrics,Dermatology.Ob/Gyn,Nutrition, Weight Loss and
Health Education Classes.
. processed Health Record Cards for visiting and new members to Kaiser
. processed electronic message to doctors for medication refills, appointments
. made outbound calls to patient when need to change appointments or status
ManpowerGroup, Milwaukee WI March 2017-July 2017
Customer Service Representative
. handled high volume of inbound calls from homeowners and insurance agents
for home hazard insurance.
. Taking premium payments over the phone.
. Followed up the homeowners and agents by phone/etc.
. Educated homeowner/agent on what is need to update hazard insurance.
. Handled administrative duties as needed.
Georgia Student Finance Commission, Tucker, GA June 1994 – June 2015
Loan Servicing Agent II
●Soft collections on early stage to 60+ days past due students loans.
●Educated borrowers on what type of deferment they qualify for and what documentation is needed.
●Taking customer payments over the phone.
●Help customers set up payment arrangements.
●Handled a high volume of inbound and outbound calls.
●Followed up with customers by phone/email/etc.
●Provided excellent customer service.
●Determined student loan qualifications and offer options.
●Performed Data Entry.
●Handled administrative duties as needed.
CERTIFICATIONS & TRAINING
Administrative Assistant Courses; Tri-County Technical College, Pendleton, SC, USA